PME LEGEND Reviews 

This customer service is really a nightmare. After trying to reach someone through all channels (email, chat, telephone), somebody finally responded, apologized and promised to come back. Nothing heard since then.

Ordered some goods online, tracking link received after 2-3 days which didn't worked, contacted customer service a couple of times to ask for news, no feedback at all.
At the end I've received the ordered good, which was ok, but no feedback to request is no customer care.

We purchased three different pairs of your jeans for my husband. We were sold on the premises of "High quality jeans"
We will continue to shop with competitors thank you. Jeans running around €100+ should last beyond one wash or one month. There are holes around the pockets. Wear holes at that. It looks like the fabric was not just stretched but also already thin when the stitching took place, causing the holes to begin forming after one wash. Worst part was he washed them before wearing. So he couldn't get one use out of any of them. We tried again after the first one and now we are three jeans in and they are all terrible.
SO this is clearly a feature of your jeans and not a defect. I would suggest improving your quality and lowering that price point before you tell people your jeans are better quality than Levis (and maybe not let your employees tell customers that too)

Bad experience: inaccurate sizing guide, no money back, no responses and a terrible return process

They do not issue refunds for returned or defective items, and they do not respond either. They always say that you will receive your refund within two days. Always a lie.

I bought a pair of PME Legend shorts and, based on the measurements provided in their size guide, I expected them to fit. However, when they arrived, I found that they were considerably larger than expected and far too big for me, so I had to return them.

The return process is terrible and completely non-transparent. DHL confirmed that the package was delivered and returned, but since then, I have not received any confirmation or information from PME Legend.

I have tried contacting customer service, but the responses I receive seem like random, automated AI-generated replies that do not actually address my issue or provide any concrete solution.

A brand of this level should have a much simpler return process and customer service that provides clear and personalized responses.

At the moment, I still have no solution or response regarding my return.

Order number: #PPSS000001265

Very disappointed with the shopping exp

I had a very disappointing experience with this store.

My order was shipped to a different address than the one I originally provided during checkout. I contacted customer service immediately after placing the order and tried multiple times to resolve the issue by email and WhatsApp.
Unfortunately, the parcel was never delivered to me, and despite providing evidence of the incorrect delivery address, I was informed that no refund would be issued unless the parcel returned to their warehouse.

Very disappointing customer support and problem resolution experience.

However, today is June 17th, and I still have not received the refund to my account. According to your email dated June 4th, the refund was supposed to be issued within 2 working days, which was almost two weeks ago.

Amazing winter jacket. Delivery was also fast.

On 22 December 2024 I paid 199 Euro for a beautiful a PME Legend winter jacket at INNO Leuven, Belgium. A year later, the zipper is broken! The jacket has been worn around 3 months in total by a responsible adult. I am extremely disappointed by the quality of the product.
I contacted the customer service. Weeks later they replied that it is my problem. 60 Euro to replace a zipper in Brussels. Avoid PME Legends from now on, shame on your cheap model.

The quality and style of everything we've bought from PME is unmatched. The fabrics and colors are gorgeous. Worth every penny. The delivery is fast and the customer service is very friendly and prompt. I wish every company brought so much to the table.

Did order 1 item, checkout told me I would get 2 gifts…. But … no gifts…
Kinda sad.

The PME webstore team is seriously legit. They went above and beyond to help with my order and I cannot praise them enough. Thanks again for your help and excellent customer service!

Great brand wit great service.

Hi,

Extremely disappointing delivery and service! After I ordered a leather jacket for 420 euros, it was delivered to me in a box without any protection and the jacket was scratched by the box, after I returned it they told me that a new order was needed, I placed a new order and explicitly indicated that it should be packaged in something, but the delivery was without any protection! Is it very complicated to put it in packaging?

Is this your service?

How do you protect the leather of the jacket? Don't you have packaging? It's probably not that expensive?

My girlfriend bought me a rather expensive hoodie, but there appears to be a defect on the back... The store she bought it didn't want to help us... I contacted PME Legend Customer service, they asked for a receipt, luckily we had the bank transfer and sent a screenshot.
Then they asked me which product I'd like to have and my address...! What a surprise!
So, I'm getting a brand new hoodie!!
The best service I've ever experienced!!
I'll order directly from PME Legend in the future!

In less than a few months the crotch wore out. I wear these for work only which involves a lot of standing, so they don't get heavy wear. Informed Suitable (or not so suitable) of the issue and was informed it was normal wear and tear, typically consequent to riding a bike. I havent ridden a bike in 20 years. Much better choices available, the combination of poor quality material and equally poor customer service means I can take my money elsewhere.

Quality off their jeans is appalling bad. I had three expensive jeans and all got holes within one year. I'm don't wash them every week (that was bad and causes extra wear the lady said)?
Well remember Levi's in the 80 or 90? They were indestructible. Nowaday they costsaving everything even on the materials. It s very bad quality don't buy!

This is a review for the Amsterdam store rather than PME as a whole. Stock and Decor was excellent but the staff were unbelievably helpful. One member of staff (with a unique moustache) offered us a coffee or a beer, then showed us around the building, including up on the roof for a unique perspective of Amsterdam. Awesome service, thank you.