Pepephone Reviews 

Our experience with Pepephone has been entirely positive over the last 7 years. As things stand, I am unlikely to consider changing to another provider. I like their no-BS approach.

I have been a loyal Pepephone customer since 2021 and always praised their service, but my recent experience has been a "slap in the face." On April 16th, I called to cancel my fiber service (speaking with agent Christian at 15:40). Despite receiving a confirmation SMS that the change was processed correctly, the cancellation was never actually triggered in their system.

I only discovered this error when I followed up 15 days later because I hadn't received return labels for my equipment. Now, I am being overcharged for an administrative and technical error on their part. I sent a formal complaint with clear proof of my call and the confirmation message on May 2nd, and 10 days later, I have received ZERO response.

It is incredibly disappointing to see a company I once trusted treat long-term loyalty with such negligence. I am now forced to take this to social media just to get a basic reply. Unprofessional and deeply frustrating.

I tried to make a contract for fibre and a spanish mobile number sim card. I went through all the process and had to give a contact telephone number. I could not give my foreign number. It had to be a spanish number. So i just typed something.

Who developed this process? I mean, I order a spanish number because i do not have one yet, but i need to confirm this order process with a spanish number?!
Same with any profile login. I have a user name and a password - and want to login into the customer area to change the contact number - but it is impossible as I have to confirm it again with a text message to the contact phone. This is all completely ridiculous and not working.

Speeds advertised are not at all what you get. Pay for one gigabit get 600mbit. Phone signal is abysmal. Roaming in EU is non existent and fails to get any service that is actually usable (of course with roaming enabled).

It's not cheaper than other providers anymore so there's really no reason to go for Pepephone.

1. They are transparent and honest about their pricing.
2. They never try to sell or pressure you into services you don’t need.
3. They don’t call you, all communication is handled by email to avoid scams.
4. They are socially responsible: during lockdown, they gifted with extra gigabytes.
I’ve seen some negative reviews complaining about the lack of customer service in English. I don’t think that criticism is fair. I’ve lived in another country myself, and no one ever assisted me in Spanish, I had to learn the official language of the country. Judging a company negatively for this reason is neither fair nor ethical.

They dont solve problems fast and they lie they are from Mondays to Sundays working, and no, they work from Mondays to Fridays for emergencies.

My phone was robbed so I lost access to my eSIM. I ordered a new one 2 weeks ago, than contacted again one week ago. And still have not received a new code to access it in my new phone.

I've ordered the SIM card two months (!!!) ago, paid for it, and still haven't received it. and it looks like I won't receive it at all.
I've tried to contact them several times but they are just ignoring me.
looks like a total scum, so please be informed and never buy anything from them

Good price for a mobile plan in Spain so not one star for that but their customer service is atrocious and unfortunately I had to cancel with them because of it. I got the 50gb plan with international calls within the EU but when I went to activate them in my app the button was grey and inactive. So I had to contact customer support. It took them over 2 weeks and 4 rounds of documents to 'prove my identity' just to activate free calls within the EU. I had to re-explain my situation every single time. I'm talking bank statements, scans of ID, proof of domicile, statements with ID/address. The issue is when you open a request, it times out after 16hrs so you send one message, 2-3 days pass and the next message you get is from a new employee asking 'how can I help' and you have to go and explain your entire problem to them all over again. It was extremely frustrating and I was asked for the same documents repeatedly. Eventually my international calls randomly got activated one day but I was still getting emails for days after requesting proof of identity to resolve my dispute. The communication is very compromised within the customer service/resolution department.

Bad customer service. No one speaks english. Nobody is willing to solve problems. I wanted to get a spanish mobile contract from Pepephone. At the moment not living in Spain. It is mandatory to sign the contract via SMS on a spanish mobile phone wirh spanish mobile number. Only a digital signature is possible. If you habe a spanish mobile number. This is dead stupid if you do not have a spanish mobile phone, but you want to get one. Bad customer service. Really bad.

I've been with them almost four years and everything works well and exactly as they announced.
In the rare occasion that there is a cut in the network, they compensate it with adding unlimited Gb to the SIM card.
They do not bombard us with call or inflate the monthly payment for no reason.

The worst phone company in the world. No service they only send bills.

Dog feces is more useful and appealing than this moronic company of bureaucrats.

Absolutely awful company. After five months of incredible poor customer service I decided to move to another provider.

Hidden charges, poor coverage, charging for texts, lack of transparency when selling the agreement.

A rather shocking experience.

Be ready to be without internet phone and data , totally mute!!! Be ready to be hours on the phone to get the costumer service to entertaining you, I spent over 3 hours

Good company with good service, BUT do not count on them around EU. Their roaming does not work. So no SMS and mobilephone in other EU countries. Some mobile internet. But always.
They promise full service in EU. But no! I am left with a not working phone service. Which I actually pay for!
When bringing it to their attention they answer friendly and quick, but nothing happens. They don’t really care.
So the very friendly quick response seems a bit hollow, cause no action is taken.
I am left with a not working phone service. Which I pay for!

Really good value. Completely "invisible" service, no spamming or up/cross-selling. My GF and I have a joint thing with them and roaming works well, my data NEVER runs out and I'm a digital nomad so end up having to work for a whole day off of my hotspot.

Their app works well.

I love Pepephone because I forget I have a phone and internet service provider. Highly recommend

If I could give Pepephone 0 stars I would. I tried to purchase two mobile lines + internet and they came up with a lot of requests of documentation that weren’t specified beforehand. We had to go out of our way to get said documents but each time there was a new inconvenience. The people in customer service are extremenly unhelpful and don’t really bother in trying to explain further how their process works. When we got tired of dealing with them we called Vodafone and got a cheaper deal for better and faster services!

They sign documents, promise to set up the internet soon, but then nothing happens for almost a month. After that, they start asking for documents you've already given them. You send them the same documents once again, and the process repeats over and over.

I would definitely not recommend this company. It's like a kindergarten, not a serious company.

PLEASE STAY AWAY FROM THEM

THE MOST HORRIBLE COMPANY I EVER SEEN. THEY SAY THAT THEY WILL PROVIDE THE SERVICE THEN THEY SAY CANNOT AND I LOST 4 DAYS. STAYYYYY AWAY