Paddy Power Reviews 

7,993
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 2,632 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform's user-friendly design, finding it easy to navigate and use on the go. People also frequently commend the staff and customer service for being helpful, patient, and quick to resolve queries, often within minutes. However, some people were dissatisfied with aspects of customer support, reporting long response times and unhelpful interactions. A notable concern for several customers involves issues with account access, withdrawals, or unexplained account suspensions. Additionally, a few users found the app tricky to use, experiencing login problems or difficulty activating promotions.

What people talk about most

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the helpfulness... See more

Website

Reviewers highlight ambiguous aspects of the website, with some praising it as a great site with excellent... See more

User experience

People report positive experiences with user experience, often finding the platform easy to use, navigate,... See more

Staff

Users describe positive interactions with staff, highlighting agents who are helpful, professional, and quick... See more

Payment

Consumers find payment to be ambiguous, with many reporting issues with withdrawals and payouts, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All in all paddy power is a good casino to play but there are some poor slot providers.take boomstick bill 3 which is allergic to dropping bonuses and features.also seems to be carrying the same pat... See more

Rated 5 out of 5 stars

Closed my account years ago as wanted to use just one site, then recently decided to reopen. Had to jump through lots of hoops and questions which I think is great, they checked details, made sure I... See more

Company replied

Rated 5 out of 5 stars

Put wrong amount of bet so I pressed get help button and paddy power sorted it in a matter of minutes great result thank you paddy power oh and a free 2 pound bet 👍

Company replied

Rated 5 out of 5 stars

A very user friendly app easy to navigate. A great selection of sports available and any transactions both in and out are quick and hassle free. My only complaint is that I am terrible at predictin... See more

Company replied


Company details

  1. Betting Agency
  2. Gambling House
  3. Gambling Service
  4. Online Casino or Bookmaker
  5. Online Sports Betting Vendor

Information provided by various external sources

Paddy Power - 1st for Online Betting. Football Betting including Premier League & Champions League Betting Odds. Sign-up offers & Money Back Specials available.


Contact info

3.7

Average

TrustScore 3.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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How this company uses Trustpilot

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3.7

All reviews

(7,993)

2,655 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Betting is made easy

Betting is made easy, when you win money goes straight into your account, lots of freebie’s. The only problem I have is if I have a query I have to try and solve it through ‘chats’ I would rather speak to someone, more personal and quicker.

22 July 2026
Rated 5 out of 5 stars

I self excluded as I was saving to buy…

I self excluded as I was saving to buy a car, when I wanted to come back after a long time Ross made it happen, questions seem a bit personal but they’ve got to be asked.
Overall a easy and nice experience
Just be honest if you are coming back if you can’t afford it don’t. Even if you can set a limit no point gambling it all it’s there for a bit of fun

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Big company terrible customer services

27th April 2026( 12 weeks ago)
I sent old paddy power betting slips to the office in Belfast to see if ther were any returns.i did get an email weeks ago that they were received and were dealing with it within 14 days sent another email last week for update and still no reply tried the bot yesterday complete waste of time i have a better conversation with a wall..
Totally disgusted with their attitude and lack of response for customers.
U should be ashamed of your selves

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Ssstepheo1

Second to second online betting when putting a bet on horses are football with drawing money is in the account in an hour

21 July 2026
Rated 5 out of 5 stars

Customer service

I bet on the wrong market shortly before the final of the world cup, but thanks to the customer support agent Denis this was quickly cleared up and resolved for me so I was able to place the correct bet with a few minutes to spare before the game. Thank you, well done and keep it up!

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Good bet type to choose

Plenty of different activities to choose from. Prices competitive and some helpful suggestions about what to include within your bet with some examples of popular choices too. Some good free bets, probably more than any of the main betting sites. Many thanks.

18 July 2026

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