Lidl Danmark Reviews 

4,117
TrustScore 1.5 out of 5

1.5

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Rated 5 out of 5 stars

The app is amazing, the idea about putting discounts on the products that are often bought literally made me a loyal customer. Before i went to local rema too, but I am totally sold on lidl now. 90% o... See more

Company replied

Rated 1 out of 5 stars

Appalling level of customer service with 1 person manning manual counter insisting it was only for cash and card customers must use self service machine. That 1 person running back and forth between m... See more

Rated 1 out of 5 stars

Very bad customer experience in lidl Stege, denmark. Extremely arrogant and unfriendly cashier. He fiddeled around with our product to find the correct reduced Price. Finally wrong Input and billing.... See more

Company replied

Rated 1 out of 5 stars

I am a frequent customer with Lidl Horsens on Sundvej 92 and for the past months my experiences went from bad to worse every time. I love your ice creams a lot but this summer you always have em... See more

Company replied

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1.5

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TrustScore 1.5 out of 5

4K reviews

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1.5

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(4,117)

615 reviews in the last 12 months

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Rated 5 out of 5 stars

The app is amazing

The app is amazing, the idea about putting discounts on the products that are often bought literally made me a loyal customer. Before i went to local rema too, but I am totally sold on lidl now. 90% of my groceries will be bought there. I'm a big fan 😍

3 May 2026
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej Laurita🙂
Vi er glade for, at du synes godt om Lidl plus appen, mange tak for rosen🌹🤩
God weekend😎
De bedste hilsner
Lidl´s kundeservice🛒

Rated 1 out of 5 stars

I would have given 0 star if it was…

I would have given 0 star if it was possible. Some of the workers here are not service minded at all. Saturday the 25th of October at 18:30 pm i went to the lidl at lygten to buy grapes. There were no more grapes at all in the shop. Then as I was in the shop buying other stuffs, i notice that a male worker was bringing a stalk of different food items and there were a lot of grapes included. So I asked the worker if he could unrap the grapes and put some grapes at the grapes area so that I could buy some and his answer was NO. He told me that he is still bringing some items into the shop and so he does not have the time and that I should come tomorrow. Very bad service. This request would have just taken him just few minutes but he refused. Very bad customer service. You need to talk to this worker. I wrote the day and time so that you can talk to the worker who was loading the shop that day since this is totally wrong.

25 October 2025
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej
Vi er kede af, at du har fået sådan en dårlig oplevelse, det lader vi gå videre herfra👍
De bedste hilsner
Lidl´s kundeservice

Rated 1 out of 5 stars

extremely poor quality of the…

extremely poor quality of the dumplings. They are stuck together in one lump and cannot be separated

8 October 2025
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej
Det lyder ikke lækkert😦Skriv gerne til minkundeservice@lidl.dk🙂
De bedste hilsner
Lidl´s kundeservice

Rated 1 out of 5 stars

Appalling level of customer service…

Appalling level of customer service with 1 person manning manual counter insisting it was only for cash and card customers must use self service machine. That 1 person running back and forth between machines abd cash counter. Total chaos:goods not properly signaged( with no scanner machines available). Unmotivated staff and manager nowhere to be found to lodge a complaint. This was third time with thus appalling service. Never afain- auf widerhsen Lidl!

27 August 2025
Unprompted review
Rated 1 out of 5 stars

Very unpleasant shopping experience, cheating customers

I have had a very unpleasant shopping experience in Lidl Albertslund this morning. On the first page of Lidl tilbudavis, it is shown a offer of fresh corn for 10 krone for 3 pieces, and I saw this offer when I entered the shop. When I paid in their desk, I was charged 6 krone per piece, which is nearly double of the correct price. I wouldn't mind if this is just a mistake and get it corrected, but it is not, when I came back to the staff and asked for a correction, I was rejected and was told the price is 6 krone per piece. This is just cheating for the customers, and completely not acceptable.

17 August 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service

Hello, I was at the Vejlevej 114, 6000 Kolding, I've always gone there because it's closer to my house. They now have self-pay machines, As it was full I decided to use the method, it is a simple and old method as it is already used in several stores, but the machine didn't make a sound when the product passed through, I called the employee who explained that even though it didn't make a sound, it would put it in the box... I did it, always paying attention to whether the machine registered it or not, what was my surprise, the employee came behind me, took the purchases from my hands, did it very quickly and even counted the products comparing with what was on the screen he very quickly insisted that I use the ATM...

I found it so rude, as if I was going to steal, he didn't even ask me if I wanted to use my membership card, I was really irritated.

I asked why he was pressuring me and I said that now I wasn't taking anything for him to fix back. I spoke to the manager who did nothing, and they still laughed in my face. Without professionalism and I didn't even receive an apology. They even made fun of me! I've never seen this before

Of course I won't be going back to that Lidl, but I would like to share my sad experience and hope they are reminded.

30 April 2025
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej🙂
Vi er kede af, at du har haft sådan en dårlig oplevelse i vores butik i Kolding😦Det er bestemt ikke meningen, at vores kunder skal behandles på den måde. Vi giver derfor straks butikkens chef besked👍🙂
De bedste hilsner
Lidl´s kundeservice🛒

Rated 1 out of 5 stars

app is truely crap

app is truely crap, Germany is way way behind on tech and this app is from Germany and the app is old style and crappy. Errors occuring again and again. And you need this crappy app to shop at normal prices and not pay overprices. So skip Lidl.

29 March 2025
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej Peter😊
Vi oplever generelt, at vores kunder er glade for Lidl Plus appen, men vi vil naturligvis bringe din feedback videre😉
Rigtig god påske🐣
De bedste hilsner
Lidl´s kundeservice

Rated 1 out of 5 stars

the worst supermarket in Denmark..

the worst supermarket in Denmark... For the 4th time in a row, my order has been canceled due to the program for the selection of bread products.... Even though I've planned my day for this

23 December 2024
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej Oleksandr😊
Det er ærgerligt, hvis du oplever, at dine bestillinger bliver aflyst😬 Vi giver det selvfølgelig videre👍
De bedste hilsner
Lidl´s kundeservice

Rated 3 out of 5 stars

Scan not work

19 September 2024
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej Hien😊
Du er meget velkommen til at kontakte os på 80 702 702, hvis du har problemer med at scanne appen👍
De bedste hilsner
Lidl´s kundeservice

Rated 1 out of 5 stars

I am a frequent customer with Lidl…

I am a frequent customer with Lidl Horsens on Sundvej 92 and for the past months my experiences went from bad to worse every time.
I love your ice creams a lot but this summer you always have empty shelves when it comes to Ice Creams, and I have been past your shop several times during the week at different time intervals hoping that you would restock.

It goes the same for all frozen food or weekly specials.

11 August 2024
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej🙂
Vi beklager, at du oplever tomme hylder i butikken😦Det lader vi gå videre herfra👍🙂
De bedste hilsner
Lidl´s kundeservice

Rated 1 out of 5 stars

Very bad customer experience in lidl…

Very bad customer experience in lidl Stege, denmark. Extremely arrogant and unfriendly cashier. He fiddeled around with our product to find the correct reduced Price. Finally wrong Input and billing. We complained . No apology, just the contrary. Finally i had the impression that i messed up. Customer orientation zero. That s not the way to talk to customers. Hope that someone from Lidl HQ reads this Feedback and takes action

1 June 2024
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej😊
Vi er kede af, at du har haft en dårlig oplevelse i butikken😬Det skal vi nok lade gå videre🙂
De bedste hilsner
Lidl´s kundeservice

Rated 1 out of 5 stars

Disappointed at the customer service

Disappointed at the customer service. I recently bought a product and it turns out to be faulty in just 2 months. Lidl didn't accepted the claim saying I have lost the recipet and it's not possible. The product has almost three years warranty left. They could have issued refund looking at IAN number which tells when the product was shipped to store and the warranty status.

27 March 2024
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej Asim😊
Vi kan se, at for to dage siden har kontaktet os angående sagen igen, samt at vores kvalitetsafdeling er ved at undersøge nærmere👍 Du hører fra os snarest😉
De bedste hilsner
Lidl´s kundeservice

Rated 1 out of 5 stars

I HAVE GOTTEN A KUPONER FOR BUYING OVER…

I HAVE GOTTEN A KUPONER FOR BUYING OVER 500 DKK IN MONTH , I CAME TO LIDL SHOP IN STORLSGADE IN ODENSE CENTER . I COULDNOT FIND IT IN 5 DAYS AND LIDL'S STAFF SAID , SORRY AND SORRY . AT LAST TODAY I FOUND IT , I Was so glad but such happiness ended soon when I saw the receipt .they considered its price wholly in my receipt . LIDL IS A LIER COMPANY AT LEAST IN GIVING ITS OFFERS . 29 December 2023

29 December 2023
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej Majid😊
Du er meget velkommen til at skrive til minkundeservice@lidl.dk, hvis din kupon ikke er gået korrekt igennem👍
De bedste hilsner
Lidl´s kundeservice

Rated 1 out of 5 stars

Disgusting Greek products week

Disgusting Greek products week. Kalamaki sausages, actually made in Germany. I bought this kind of Greek sausages out of curiosity but soon they got in the garbage. As usual, stay away from this products made of chip meat and overcharged price at 85 kr, per kilo.
Dry and overstuffed with herbal spices to cover the bad quality. I can not imagine a worst product. It is not the first time food from Lidl goes in the garbage. The producer Eroudanos or whatever they call themselves are the lowest food quality. I could make better sausages with danish products. Shame on Lidl ….

13 November 2023
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hi Gheorghe
We are sorry that you have had this experience with the sausages bought in one of our stores😬We would very much like to investigate further and would therefore ask you to write via our contact form: lidl.dk/kontakt
The best greetings
Lidl's customer service

Rated 1 out of 5 stars

I have a very bad review about one of…

I have a very bad review about one of the employees in the Vejlevej Kolding store, who after hitting me with the stroller, then almost hitting my child, is so nervous that he kicks us out of the store and calls the police, he first followed us around the store and out of the store -he humiliated us ! yesterday, October 26, approximately 19.45-20.00.p.m

27 October 2023
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej Ioredana😊
Det lyder virkelig ikke som en god oplevelse🥴 Vi sørger for at give det videre👍
De bedste hilsner
Lidl´s kundeservice

Rated 2 out of 5 stars

Lidl Vangedevej

Lidl Vangedevej

Always long lines, understaffed and as a result, they always block the flaskautomat (almost every day) with a fake note "out of order" because there is not enough staff...

13 June 2023
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej Kasper
Vi beklager, at du oplever lange køer i butikken, samt at du synes at butikken er underbemandet😬det får vi kigget nærmere på🙂
De bedste hilsner
Lidl´s kundeservice

Rated 1 out of 5 stars

They do illegal marketing

They do illegal marketing. They promise discount, but customers do not receive it. I’ve tried to contact them by mail - no answer, by messenger- they cannot help!

26 April 2023
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej Inna
Vi kan godt se, at du har skrevet en mail til os. Vi er ved at undersøge med vores Lidl plus team👍Vi skal nok vende tilbage med svar på din mail🙂Min kollega kan ikke hjælpe med Lidl plus via messenger.
De bedste hilsner
Lidl´s kundeservice

Rated 1 out of 5 stars

Rather than argue with some incapable and uneducated people

Hi
I was overcharged by the Lidl employee by 65kr. She has scanned something else before I went to the counter. She added 65kr into my bill. I let her know that I was overcharged and she was like ohh I will give you the money as refund. I paid with my card for the shopping and I requested her to refund the money into my card. She refused to do that and she rang the bell 4times and there was no response. I had to wait 10minutes and there was a long queue as well. Then the so called manager showed up and he said the same thing. Rather than open a another counter he was pointing me that there was a long queue. What an incapable management. First of all the cashier should have checked the till before charging me. I paid with my card and the refund should have been made to my card. Why should I take the cash and go to the bank and deposit it to my self again when the mistake is not mine. Very poor customer service and they didn’t even apologise for their behaviour. Rather than argue with some incapable and uneducated people I took the money and went out. Very disappointed service.

2 March 2023
Unprompted review
Lidl Danmark logo

Reply from Lidl Danmark

Hej Udaya
Vi er kede af, at du har haft en dårlig oplevelse i butikken😕Vi kan se, at du har skrevet en mail til os, som vi har svaret dig på🙂
De bedste hilsner
Lidl´s kundeservice

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