The app is amazing, the idea about putting discounts on the products that are often bought literally made me a loyal customer. Before i went to local rema too, but I am totally sold on lidl now. 90% o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
The app is amazing, the idea about putting discounts on the products that are often bought literally made me a loyal customer. Before i went to local rema too, but I am totally sold on lidl now. 90% o... See more
Company replied
Appalling level of customer service with 1 person manning manual counter insisting it was only for cash and card customers must use self service machine. That 1 person running back and forth between m... See more
Very bad customer experience in lidl Stege, denmark. Extremely arrogant and unfriendly cashier. He fiddeled around with our product to find the correct reduced Price. Finally wrong Input and billing.... See more
Company replied
I am a frequent customer with Lidl Horsens on Sundvej 92 and for the past months my experiences went from bad to worse every time. I love your ice creams a lot but this summer you always have em... See more
Company replied
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The app is amazing, the idea about putting discounts on the products that are often bought literally made me a loyal customer. Before i went to local rema too, but I am totally sold on lidl now. 90% of my groceries will be bought there. I'm a big fan 😍
Reply from Lidl Danmark
During the Spanish week I checked 5 Lidl shops in Copenhagen and in none of them they would sell sardines.
I would have given 0 star if it was possible. Some of the workers here are not service minded at all. Saturday the 25th of October at 18:30 pm i went to the lidl at lygten to buy grapes. There were no more grapes at all in the shop. Then as I was in the shop buying other stuffs, i notice that a male worker was bringing a stalk of different food items and there were a lot of grapes included. So I asked the worker if he could unrap the grapes and put some grapes at the grapes area so that I could buy some and his answer was NO. He told me that he is still bringing some items into the shop and so he does not have the time and that I should come tomorrow. Very bad service. This request would have just taken him just few minutes but he refused. Very bad customer service. You need to talk to this worker. I wrote the day and time so that you can talk to the worker who was loading the shop that day since this is totally wrong.
Reply from Lidl Danmark
extremely poor quality of the dumplings. They are stuck together in one lump and cannot be separated
Reply from Lidl Danmark
Appalling level of customer service with 1 person manning manual counter insisting it was only for cash and card customers must use self service machine. That 1 person running back and forth between machines abd cash counter. Total chaos:goods not properly signaged( with no scanner machines available). Unmotivated staff and manager nowhere to be found to lodge a complaint. This was third time with thus appalling service. Never afain- auf widerhsen Lidl!
I have had a very unpleasant shopping experience in Lidl Albertslund this morning. On the first page of Lidl tilbudavis, it is shown a offer of fresh corn for 10 krone for 3 pieces, and I saw this offer when I entered the shop. When I paid in their desk, I was charged 6 krone per piece, which is nearly double of the correct price. I wouldn't mind if this is just a mistake and get it corrected, but it is not, when I came back to the staff and asked for a correction, I was rejected and was told the price is 6 krone per piece. This is just cheating for the customers, and completely not acceptable.
Hello, I was at the Vejlevej 114, 6000 Kolding, I've always gone there because it's closer to my house. They now have self-pay machines, As it was full I decided to use the method, it is a simple and old method as it is already used in several stores, but the machine didn't make a sound when the product passed through, I called the employee who explained that even though it didn't make a sound, it would put it in the box... I did it, always paying attention to whether the machine registered it or not, what was my surprise, the employee came behind me, took the purchases from my hands, did it very quickly and even counted the products comparing with what was on the screen he very quickly insisted that I use the ATM...
I found it so rude, as if I was going to steal, he didn't even ask me if I wanted to use my membership card, I was really irritated.
I asked why he was pressuring me and I said that now I wasn't taking anything for him to fix back. I spoke to the manager who did nothing, and they still laughed in my face. Without professionalism and I didn't even receive an apology. They even made fun of me! I've never seen this before
Of course I won't be going back to that Lidl, but I would like to share my sad experience and hope they are reminded.
Reply from Lidl Danmark
app is truely crap, Germany is way way behind on tech and this app is from Germany and the app is old style and crappy. Errors occuring again and again. And you need this crappy app to shop at normal prices and not pay overprices. So skip Lidl.
Reply from Lidl Danmark
the worst supermarket in Denmark... For the 4th time in a row, my order has been canceled due to the program for the selection of bread products.... Even though I've planned my day for this
Reply from Lidl Danmark
I am a frequent customer with Lidl Horsens on Sundvej 92 and for the past months my experiences went from bad to worse every time.
I love your ice creams a lot but this summer you always have empty shelves when it comes to Ice Creams, and I have been past your shop several times during the week at different time intervals hoping that you would restock.
It goes the same for all frozen food or weekly specials.
Reply from Lidl Danmark
Very bad customer experience in lidl Stege, denmark. Extremely arrogant and unfriendly cashier. He fiddeled around with our product to find the correct reduced Price. Finally wrong Input and billing. We complained . No apology, just the contrary. Finally i had the impression that i messed up. Customer orientation zero. That s not the way to talk to customers. Hope that someone from Lidl HQ reads this Feedback and takes action
Reply from Lidl Danmark
Disappointed at the customer service. I recently bought a product and it turns out to be faulty in just 2 months. Lidl didn't accepted the claim saying I have lost the recipet and it's not possible. The product has almost three years warranty left. They could have issued refund looking at IAN number which tells when the product was shipped to store and the warranty status.
Reply from Lidl Danmark
I HAVE GOTTEN A KUPONER FOR BUYING OVER 500 DKK IN MONTH , I CAME TO LIDL SHOP IN STORLSGADE IN ODENSE CENTER . I COULDNOT FIND IT IN 5 DAYS AND LIDL'S STAFF SAID , SORRY AND SORRY . AT LAST TODAY I FOUND IT , I Was so glad but such happiness ended soon when I saw the receipt .they considered its price wholly in my receipt . LIDL IS A LIER COMPANY AT LEAST IN GIVING ITS OFFERS . 29 December 2023
Reply from Lidl Danmark
Disgusting Greek products week. Kalamaki sausages, actually made in Germany. I bought this kind of Greek sausages out of curiosity but soon they got in the garbage. As usual, stay away from this products made of chip meat and overcharged price at 85 kr, per kilo.
Dry and overstuffed with herbal spices to cover the bad quality. I can not imagine a worst product. It is not the first time food from Lidl goes in the garbage. The producer Eroudanos or whatever they call themselves are the lowest food quality. I could make better sausages with danish products. Shame on Lidl ….
Reply from Lidl Danmark
I have a very bad review about one of the employees in the Vejlevej Kolding store, who after hitting me with the stroller, then almost hitting my child, is so nervous that he kicks us out of the store and calls the police, he first followed us around the store and out of the store -he humiliated us ! yesterday, October 26, approximately 19.45-20.00.p.m
Reply from Lidl Danmark
Lidl Vangedevej
Always long lines, understaffed and as a result, they always block the flaskautomat (almost every day) with a fake note "out of order" because there is not enough staff...
Reply from Lidl Danmark
They do illegal marketing. They promise discount, but customers do not receive it. I’ve tried to contact them by mail - no answer, by messenger- they cannot help!
Reply from Lidl Danmark
Hi
I was overcharged by the Lidl employee by 65kr. She has scanned something else before I went to the counter. She added 65kr into my bill. I let her know that I was overcharged and she was like ohh I will give you the money as refund. I paid with my card for the shopping and I requested her to refund the money into my card. She refused to do that and she rang the bell 4times and there was no response. I had to wait 10minutes and there was a long queue as well. Then the so called manager showed up and he said the same thing. Rather than open a another counter he was pointing me that there was a long queue. What an incapable management. First of all the cashier should have checked the till before charging me. I paid with my card and the refund should have been made to my card. Why should I take the cash and go to the bank and deposit it to my self again when the mistake is not mine. Very poor customer service and they didn’t even apologise for their behaviour. Rather than argue with some incapable and uneducated people I took the money and went out. Very disappointed service.
Reply from Lidl Danmark
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.