L&C Mortgages Reviews 

18,222
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,838 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and extensive knowledge, providing clear explanations. Many highlight the excellent service, noting its efficiency and how easily complex processes like mortgages and remortgaging are handled. Reviewers appreciate the quick response times and proactive communication, making the user experience straightforward and stress-free. However, some customers noted dissatisfaction with communication, experiencing a lack of proactive updates and feeling they had to chase for information. A few customers also expressed concerns regarding the service provided by some staff members, noting issues with communication style or perceived attentiveness.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Users describe positive interactions with service, with many reviewers expressing satisfaction with the... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the clear communication and... See more

User experience

Customers had positive experiences with user experience, finding the process straightforward, easy, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick replies to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've recently been assisted by Roy in obtaining a mortgage and I could not be more grateful for his assistance to date. I wasn't hopeful anything would be available for me, but Roy found me a grea... See more

Rated 5 out of 5 stars

L&C and especially our advisor, Tai, was brilliant. We had a difficult case for him to sort and he was very helpful, informative (giving full details of all of our options), and explained everything f... See more

Rated 5 out of 5 stars

L&C have provided us with the best mortgage and insurance advise we could wish for. I met Mason and Scott 4 years ago when we bought out first home and I didn't hesitate in contacting them again when... See more

Rated 5 out of 5 stars

L&C have provided supportive, friendly, reliable help from start to finish. I can’t recommend them enough. Keira and Kirsty have been knowledgeable and responsive. I’m very impressed and grateful! Tha... See more


Company details

  1. Mortgage Broker

Written by the company

London & Country (L&C) is the UK's largest fee free mortgage broker & adviser. Our entire mortgage advice service is fee free with no hidden costs or surprises. Call & compare 1000s of rates from over 90 lenders. Open 7 days a week, including until 8pm Monday to Thursday.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

18K reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(18,222)

1,803 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, very supportive and we got a good deal with out mortgage application. I strongly recommend them

16 July 2026
Rated 5 out of 5 stars

We used Ellen to help with our first…

We used Ellen to help with our first mortgage, great communication from day one, regularly stepped in to check in. Found a very good package that suited both our finances and circumstances. Would highly recommend!

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Everything was clear and professional from the outset. I was kept informed throughout and given clear options. I would highly recommend.

15 July 2026
Rated 1 out of 5 stars

Lost the house

Despite repeated requests fir my case to be habdkes and confirmation of a mortgage deal, I was kept waiting and waiting, until the house I wanted was sold to someone else. Completely incompetent

21 July 2026
Unprompted review
L&C Mortgages logo

Reply from L&C Mortgages

Hi David. Thanks for taking the time to leave feedback. We'd really like to investigate your case further, and would appreciate it if you could respond to our request on Trustpilot for more information, so we can locate your case. Best wishes, L&C

Rated 1 out of 5 stars

Avoid.

Used a 3rd party conveyancer who took a long time to process so we ended up on a varialble rate which cost us £700. When we complained L&C's "complaints team" told us it was our fault. Would not recommend.

10 April 2026
Unprompted review
L&C Mortgages logo

Reply from L&C Mortgages

Hi Paul, thanks for your feedback. We’re sorry we couldn’t come to an amicable resolution. Best wishes, L&C

Rated 5 out of 5 stars

Amazing Service from Brendan


I had a great experience with L&C, especially my mortgage advisor, Brendan. He was professional, efficient, and genuinely lovely to deal with throughout the whole process. He explained everything clearly, made sure I understood my options, and was always happy to answer any questions I had. His support made what could have been a stressful experience feel straightforward and manageable.

I would definitely recommend using L&C, particularly if you get an advisor like Brendan.

The only feedback I’d give isn’t about Brendan at all, as he was excellent. The only downside was receiving quite a few calls from other members of the team about additional products like home insurance and life insurance. I completely understand these services are offered as part of the process and can be helpful, but the number of calls did feel a little excessive at times.

Overall, a really positive experience, and Brendan was outstanding. Thank you!

20 May 2026
Rated 5 out of 5 stars

Mortgage application- Ismail



honestly cannot recommend Ismail highly enough. Buying my first home has been one of the most stressful experiences I've ever gone through, especially as I was navigating the entire process on my own. At times it felt overwhelming, and there were so many things I didn't understand. As I kept saying throughout the process, *I'm just a girl trying to buy her first home!* But Ismail was absolutely outstanding from start to finish.

He was incredibly patient, kind, and reassuring, and never once made me feel like any of my questions were too small or too silly. No matter how many times I asked for clarification, he took the time to explain everything clearly and made sure I felt comfortable with every decision.

He truly went above and beyond to secure me the best mortgage deal possible and worked incredibly hard to find me one of the lowest rates available for my circumstances. His communication was excellent throughout, always keeping me updated and making himself available whenever I needed advice or reassurance.

What really stood out was how much he genuinely cared. He wasn't just doing his job—he was invested in making sure I got the best possible outcome and felt supported throughout the entire journey.

I am so grateful for all of his hard work, dedication, and professionalism. I honestly don't think I could have got through this process without his help. If you're looking for a mortgage advisor who is knowledgeable, trustworthy, patient, and genuinely goes above and beyond for his clients, then Ismail is the person you want. Thank you so much for everything—you've made what could have been an incredibly daunting experience so much easier.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

Umar Khaliq was shite

Umar Khaliq was shite. request for a change once they assigned him to you. very slow on uploading documents and very slow in responses. will not use their service again in the future. they try removing my review.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Always amazing

Always amazing. Reliable and free for customers. They have made the entire house buying and remortgaging process easy every time I have used them. The advisors are always knowledgeable and professional.

11 March 2026

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