Kite Packaging Reviews 

56,821
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is completely seamless, and they are consistently impressed by the durable nature and top quality of the items received. Many people also appreciate the remarkably fast delivery times, noting that orders consistently arrive securely packaged and ready for everyday business use. However, some customers also noted occasional frustrating delivery delays and communication issues with external courier services when waiting for their shipments to arrive. A few other people also felt that improvements are needed, mentioning that certain parcels occasionally turned up incomplete, short on quantities, or with damaged contents.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting consistently fast speeds and reliable arrival... See more

Product

Reviewers highlight positive aspects of product quality, noting that the items are well made, strong, and... See more

Order

People report positive experiences with order, highlighting a quick, easy, and straightforward online... See more

Service

Customers consistently note positive experiences with service, highlighting fast delivery speeds and helpful... See more

Quality

Customers had positive experiences with quality, highlighting that items such as boxes and bags are sturdy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a small issue with our delivery and Ellie was able to help much quicker than expected. Glad to say she was able to resolve the issue for us super quickly and the whole process was painless. Cle... See more

Company replied

Rated 5 out of 5 stars

Bought products from Kite Packaging many times and they have never let me down. Hamper boxes and twist handle carrier bags are great quality and great price. Customer service is excellent and very spe... See more

Company replied

Rated 5 out of 5 stars

Always fast delivery and top quality products that help our business. We use Kite Enviro mailers and we are particularly happy that Kite sends our orders in recyclable cardboard boxes rather than sing... See more

Company replied

Rated 5 out of 5 stars

Easy to order, box are in good size , best quality in best price I can find in market. Will definitely order more in future. And communication after I placed order is appreciable. And delivered in g... See more

Company replied


Company details

  1. Packaging Supply Store

Written by the company

Kite Packaging Group is an employee-owned business and the UK premier supplier of packaging. www.kitepackaging.co.uk is the online arm of our business and aims to offer a great range of products, unbeaten prices and excellent usability for customers. With over 2,500 packaging products in the growing range and customised product services, we are confident we can provide you with the right product for your packaging needs. Customers can benefit from fantastic bulk discount, online credit account facilities and help and advice from our dedicated expert team – we are passionate about giving unrivalled customer service and value and stand by the company ethos that - “customer satisfaction matters so much more when you own the business”

Kite Packaging

Written by the company

Free Delivery On Orders Over £45
We offer free standard delivery to the UK for all orders over £45 (excluding anywhere outside of UK mainland and Scottish Highlands/Grampian)
Next Day Delivery
For standard stock you can opt to have your goods delivered the very next day (£19.99 charge applies)
Online Credit Accounts
As a predominantly B2B business we know it is sometimes difficult to pay for large orders upfront. Our online credit account facility allows you to order your goods, and receive an invoice for them at a later date (subject to credit check).
Over 2,500 Product Lines
We aim to offer the best range in the market for packaging products and are regularly updating our ranges to ensure our customers have access to the most diverse, and competitively priced range of product
Excellent Customer Service
Kite has extensive expertise in the packaging sector and a dedicated customer service team that is on-hand to answer any customer query. This knowledge has been transferred to our website, which aims to give customers information, demonstration videos and guides to help them make an informed decision.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

57K reviews

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4.6

All reviews

(56,821)

3,352 reviews in the last 12 months

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Rated 4 out of 5 stars

Fast dispatch

My order was dispatched quickly however the delivery company DX were poor. They left a card saying they missed me because I wasn’t in, I was in, they didn’t ring the door bell! I rearranged for the next day, they didn’t deliver. It was the third day before I received my order.

28 August 2026
Rated 5 out of 5 stars

Will always come back as a customer

The website itself is easy to navigate. The products are high quality for such a good price. Its a really nice bulk buy as a starting business. Delivery is quick and prompt. Reliable as well, i am confident that the products will arrive safely.

I like that they give out coupons along with a helpful magazine.

21 August 2026
Rated 1 out of 5 stars

First impressions......

I run a small company and had hoped to use Kite Packaging to support my business needs.
However, first time ordering.....

3 failed attempts by the courier to deliver the order.
When I finally got Kite to rearrange the delivery the order did not arrive at all.
No contact from Kite to update me.
Then had to chase them up to issue a refund.
Maybe they are a good company, however, first impressions means my business has gone elsewhwhere for the support it needs.

24 August 2026

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