We had a small issue with our delivery and Ellie was able to help much quicker than expected. Glad to say she was able to resolve the issue for us super quickly and the whole process was painless. Cle... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Kite Packaging Group is an employee-owned business and the UK premier supplier of packaging. www.kitepackaging.co.uk is the online arm of our business and aims to offer a great range of products, unbeaten prices and excellent usability for customers. With over 2,500 packaging products in the growing range and customised product services, we are confident we can provide you with the right product for your packaging needs. Customers can benefit from fantastic bulk discount, online credit account facilities and help and advice from our dedicated expert team – we are passionate about giving unrivalled customer service and value and stand by the company ethos that - “customer satisfaction matters so much more when you own the business”
Written by the company
102-106 Scimitar Way, CV3 4GB, Coventry, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My order was dispatched quickly however the delivery company DX were poor. They left a card saying they missed me because I wasn’t in, I was in, they didn’t ring the door bell! I rearranged for the next day, they didn’t deliver. It was the third day before I received my order.
The premium magnetic boxes are nice but they don’t actually do a magnets job and stick.
Shame their nice but pricey and don’t actually do what they are meant to do.
My order was delivered very quickly. Very pleased with the quality of the wrapping and packaging items I purchased
Thank you
Excellent clear website and delivery. Great products.
Used this company before and still great quick service. Highly recommend *****
Clear, helpful process for ordering, fast delivery time, goods well packaged and exactly as described. The boxes are a great quality. Thank you
Excellent variety of products available on this website and sensible prices. Items are of great quality and well packaged, Prompt delivery also. Thank you.
This company is known for best cost-effective billing for their boxes. You will always find the box packaging that matches your choice from their huge library of FEFCO box template designs/sizes. Kite packaging is already added to my company's reliable list of companies
The website itself is easy to navigate. The products are high quality for such a good price. Its a really nice bulk buy as a starting business. Delivery is quick and prompt. Reliable as well, i am confident that the products will arrive safely.
I like that they give out coupons along with a helpful magazine.
I run a small company and had hoped to use Kite Packaging to support my business needs.
However, first time ordering.....
3 failed attempts by the courier to deliver the order.
When I finally got Kite to rearrange the delivery the order did not arrive at all.
No contact from Kite to update me.
Then had to chase them up to issue a refund.
Maybe they are a good company, however, first impressions means my business has gone elsewhwhere for the support it needs.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.