KaTom Restaurant Supply Reviews 

The item description and detail information for the item was very helpful.

I thought I had free shipping. To order 12 items at 57.99 each, I would think I should get free shipping. Barbara Nabhan

The dispenser came on cracked and we still have not received a replacement

Ease in ordering! Was able to find items that I could not find in big box stores. Straightforward honest dealing (no gimmicks) has given me confidence to order other items I may need in the future. Received all items well packaged and intact.

Ordering was straightforward and it arrived quickly

paid extra to get it sooner and was promissed it will gey there.
came two days later.
I had to go and spend two hour to get it localy for the event,
spoke to the rep he said i will get refunded,
but only refunded the rush charge,
i have no use for this product now and asked him to send a lable and i will return the items

I’m satisfied with the item but the delivery was not what I expected. They wanted me to get the product off the truck and where does that happen? I was expecting that they put it off the truck then I can take it from there if they can’t put inside but not asking me to get people to get it off your truck. That was something I never heard of.

Stephanie Holland has been so helpful in getting me everything I need to open my new bar. She has made sure I get the best product for the best price. The shipping has been quick and everything has arrived on time and with no damage. I will continue to use Katom!

I initially ordered the wrong item, and it has now been over a week and a half without further instructions on how to return it for a credit. I have purchased items from this company for years; however, they seem to have dropped the ball this time when it comes to following up on my initial request and my last two follow-up emails regarding the status of the return.

Great prices excellent service prompt delivery of equipment. Equipment was delivered as expected and not damaged.

2 months until I received a part that I ordered. Unacceptable.

There was an error in the item we received, partly due to an incorrect description posted by Katom, and partly us not reading the full description after the purchase. The issue we are having is after sales service/support on returning the item. Support and follow up is almost non existent and frustrating, Very much a your problem and you deal with it mentality from Katom.

The customer service team was fabulous, I accidentally “fat thumbed” my on line order, instead of ordering 2 of what I needed I ordered 21, see what I mean. Because it was an online order it was processed when I closed it. Then I saw my receipt and made a phone call, everyone that I talked to from customer service to billing were happy to help correct my order, reverse the necessary charges to my card and still managed to deliver my order on time. It made my store director really happy. Thank you !!!

Easy selection, good price and great communication in shipping. Thanks again!

Would buy from them again

Ítems did not ship together and the majority of items were late; however, prices were great and the pans were perfect!

Fast and accurate delivery on the Scotsman Ice Machine.

You have employees that know what they are doing and it makes it so much easier to order from your company.

Quick and easy!!