Kaioland Reviews 

I bought a figure that I had seen listed on other websites, only to later discover that the project had actually been abandoned. I made the purchase because Kaioland assured me that production was still ongoing.

For six months, they kept giving me the same excuses, claiming they had been in contact with the studio and that everything was still moving forward.

Eventually, I decided to turn the tables on them. I contacted them again, pretending to be a different potential buyer, and, to my surprise, they admitted that the project had indeed been cancelled.

They did refund my money, but they never took responsibility for what happened. Instead, they blamed it on a supposed “miscommunication” with the studio.

You really need to be careful when dealing with this store. Fortunately, I managed to see through their story before it was too late.

My advice: whenever you’re buying collectible figures, always do your own research and check multiple websites and sources. Don’t blindly trust a seller’s claims that a project is still in production. They may keep telling you everything is fine even when the project has already been abandoned.

AVOID THIS LOGISTICS / FORWARDING SERVICE AT ALL COSTS! Absolutely horrible, incompetent, and deeply unprofessional.

They take your money instantly, but when it comes to delivering your packages, providing updates, or taking responsibility, they completely ghost you and give you endless excuses. Zero customer service, zero accountability, and total disrespect for their clients' time and hard-earned money.

You are literally paying them to stress you out and delay your shipments. If you value your packages, your money, and your peace of mind, STAY AWAY FROM KAIOLAND. Look for a legitimate, reliable forwarder instead. This company is a complete disaster and a disgrace to the industry!

ORDER AN IN STOCK ITEM FROM JUNE 19, 2026. UNTIL NOW OCTOBER 22, 2026 NOTHING HAS CAME TO MY FVK1NG DOOR

I bought a statue from Kaioland last Fall for a considerable amount of money and trusted the reviews that this company is goated. Well it paid of and now I am writing my own review. After waiting for a year for the statue to be produced I finally received it and it is amazing. Sadly the producing company in China made a mistake and poled the 2nd head of the statue wrong. Really disappointed, I got in contact with the Kaioland Supportteam and within a week they secured me an new spare head by the producing company in China. Thank u Kaioland team for the amazing support you all are great. After all that I believe they earned themselves this review. I highly recommend this website and will definitely buy here again.

Second order received. I had a small question afterwards and the team were just as helpful as they were before I paid. Good experience again.

Mi sono stancato a mettere feedback negativi ogni volta, questa è la 5 statua su 15 che ho un problema, sono 6 mesi che aspetto, state dicendo di aspettare ma stiamo andando sull'assurdo ora non rispondete dal 2 Ottobre, oltre che quando ci sono problemi rispondete dopo 4 giorni a ogni messaggio. Ho chiesto il rimborso a fine settembre e con ancora la mia pazienza sto aspettando.

I’m tired of having to leave negative feedback every time; this is the fifth statue out of fifteen that has had an issue. I’ve been waiting for six months—you keep telling me to wait, but the situation has become absurd. You haven't replied since October 2nd, and even when there are problems, it takes you four days to answer each message. I requested a refund at the end of September, and I am still waiting—though my patience is wearing thin.

It's the 6th time I buy from these guys - it's the only statue store I trust. The final price including shipping and customs just makes everything so much easier. This time I ordered something they didn't even had in store or pre order. Still they made it happen, the customer service is impecable and the statues always arrived in amazing condition. Highly recommend.

I’ve placed several orders over the years. On the one occasion I needed a replacement, I always got an answer when I asked for an update. The studio took its time, but Kaioland kept following it up. That gave me the confidence to buy from them again.

Excellent experience with Kaioland!
I recently purchased the Joy Station Final Fantasy X Wakka resin statue from Kaioland, and I’m extremely happy with the entire experience.
From the beginning, communication with the Kaioland team was helpful and professional. They kept me informed throughout the shipping process and were always available when I contacted them for updates.
The international shipping took some time, as expected for a large resin statue coming from Asia, but the tracking was provided and I was able to follow the shipment throughout its journey. The statue eventually arrived perfectly packaged and in excellent condition, with no damage whatsoever.
Most importantly, the statue itself is absolutely beautiful. The quality, details and overall presence are fantastic, and it looks even better in person than I expected.
I would definitely consider buying from Kaioland again. Thank you to the Kaioland team for the great service and for helping me finally receive this amazing Wakka statue!
Highly recommended! ⭐⭐⭐⭐⭐

Bought a hugeee Last studio Broly statue on pre order. Took 2 months to arrive in the UK as it was cominv via sea. Tracking was available and great customer support for questioning. It arrived yesterday extremely well packaged and no damage. Insane details!! Would definitely use these guys again. Highly recommend :)

I've been collecting resin statues since 2023. And every statue has been delivered so far. When there was an issue, the aftersales team and support always found a solution. Replacement, refund or partial refund on small damages. The best customer service so far for resin statues and other. Everything was handled super well. I highly suggest kaioland as a shop. Even if you can't find a figure or statue, ask them kindly and they'll try their best to help you out. 10/10 Experience so far.

Completely incompetent and likely deliberately deceitful. After months of chasing an order there was a email sent to me with my full and correct postal address with demands for more information. My response was always ignored when confirming it was correct. Now they have sent me an email saying it's ready to collect, in some random address in Canada! When in all their emails to me prior had my correct address in the UK. Avoid at all costs.

I bought a statue from them. After three months, it turned out to be lost. It takes days to get in touch with them—they take forever to reply. In the end, I requested a refund through PayPal; I even mentioned that I would buy another one from them, but they never answered. Stay away from this site.

My order unfortunately arrived with a damaged part, but Kaioland worked with the studio to resolve the issue. The process took some time, but they kept following my case until a replacement was sent. The replacement arrived safely, and everything is now perfect. I'm happy with the final outcome and appreciate their customer support and commitment to resolving the problem.

Avoid this company if you expect proper customer service.

I paid hundreds of euros for a premium resin statue and even spent around €200 extra on express shipping because it was meant to be a very important birthday gift.

The statue arrived damaged. Instead of replacing a defective product, the seller refused both a replacement and a return. They offered only a very small compensation and expected me to find and arrange a repair myself.

I spent weeks exchanging emails, searching for repair specialists and dealing with this problem. I even had the statue repaired so I could still give it as a gift. The exact same part broke again shortly afterwards, proving that the proposed solution was not a real solution.

What makes this even more frustrating is that the statue is still being sold on their website, yet they claim they cannot provide a replacement for a customer who received a damaged item.

For a high-value collectible, this level of after-sales support is completely unacceptable. I paid for a new, undamaged statue, not for a damaged product that I was expected to repair myself.

I cannot recommend this company.

Be careful with this store. In 2024, I purchased three statues, but only two were delivered. Instead of resolving the issue properly, they offered me a coupon as compensation.
I used that coupon in 2026 to order a resin piece, which arrived in May 2026. Unfortunately, it came broken and the material quality was very poor. When I contacted customer support, they refused to take responsibility.

I purchased the One Piece SS Studio Caesar Clown from Kaioland, which they had in stock. They had the best total price on the internet. Shipping took a few weeks. The statue arrived in its shipping box and was perfectly packaged. Kaioland added box corners to the shipping box. The statue arrived in perfect shape with no problems at all. Company was really great and I will use them again. Highly recommended!

Good service

Please be aware: Although the seller appears to be based in Spain, this is not the case. The payment is processed through an address located in a shopping center in Hong Kong. In the event of any issues, PayPal cannot be relied upon for support. Contrary to common assumptions, the transaction is not conducted with a Spanish intermediary, but directly with the Hong Kong entity.

Full refunds are not possible, as returns cannot be shipped back to the provided address. If you have even the slightest doubt about proceeding with a purchase, I strongly advise against it— for the sake of your finances and peace of mind. The risk is not worth the statue.

Furthermore, the product does not match the quality shown in the promotional images and exhibits numerous defects, even without accounting for more significant damage.

My sincere recommendation: refrain from purchasing and instead choose a reputable seller. There is no customer support available should the item arrive damaged or faulty.

I ordered two Dragon Ball statues. Unfortunately, both arrived broken. Goku's hair was broken off. And on the other statue, even hair, fingers, and parts of the base were broken! An accessory was completely missing – that's absolutely unacceptable! Besides that, the statues don't look like the product photos. You're paying for cheap fakes, unfortunately. I've read similar reports on social media. The seller still hasn't responded. I strongly advise everyone against ordering from them!

Very happy with my 300 EUR sukuna figure purchase :) good customer support. 10/10 will buy again