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i-sells Reviews 

10,326
•
TrustScore 5 out of 5

4.9

Kitchen Supply Store
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Review summary

Created with AI, based on recent reviews

Considering 527 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional service, highlighting the staff's helpfulness, extensive knowledge, and willingness to go the extra mile to assist with specific needs. Many people found the products to be of high quality and exactly as described, often noting the ease of matching components using the company's website. The ordering process was consistently described as straightforward and efficient, with many appreciating the smooth payment and follow-up on their purchases. Reviewers also consistently experienced swift and reliable delivery, with items arriving promptly, well-packaged, and as promised.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the quality, value, and how... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Consumers consistently report positive experiences with the service, describing it as excellent, helpful, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, knowledge, and... See more

Order

People report positive experiences with order, highlighting easy ordering systems and prompt delivery. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was astonished at the amount of time that was spent on helping a small customer like me find the parts that I needed to do my project. No shortage of time on the phone explaining which part would fi... See more

Company replied

Rated 5 out of 5 stars

Easy navigation of the website and helpful items suggestions. Straightforward shopping cart, payment with decent follow up on order and shipment. Only downfall is that they're didn't have absolutely e... See more

Company replied

Rated 5 out of 5 stars

Phil was extremely helpful when I called to discuss the best way to construct the ventilation for my new extractor fan. He talked me through the options and compiled a basket of items I would need. Th... See more

Company replied

Rated 5 out of 5 stars

Ingrid provided outstanding service. Although I'm not very skilled at online shopping, she showed great patience and offered invaluable assistance. Thanks to her, the process was easy and seamless. I'... See more

Company replied

Company details

  1. Kitchen Supply Store
  2. Appliance Store
  3. Electrical Appliance Wholesaler
  4. Home Improvement Store
  5. Ventilating Equipment Manufacturer

Written by the company

Our staff are trained and can provide expert advice about the products we sell and how they can be used to solve your problems or improve your home. Our products help solve ventilation needs, mould eradication and condensation related problems. We have one of the largest selection of plastic and metal ducting available online. Our aim is help a customer choose a product that is right for them and will actually aid them in solving a problem or improving their home, premises or building. We help all kinds of customers: from corporates to trade companies to charities to organisations to film industry to the motor industry to artists to members of the public - all customers welcome.

Why choose us?

Written by the company

Price Promise
Not only do we aim to provide you the best products with the best customer service, we also aim to provide you with the best prices as well. Let us know who and where provide a better price than us and how much and we will match or beat that price for you wherever possible.
Money Back Guarantee
If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items or custom-made items etc or where the item has been opened. This is in addition to your statutory rights.
Friendly customer service
We aim to provide you with the needed support when placing orders. Our warm and friendly staff are also experienced and have sufficient knowledge to help you in choosing the products you need. Give us a call? 020 8463 9696

Free Shipping within the UK Mainland for orders over £100

Money Back Guarantee

If you are unhappy with any product purchase, you may return it within 30 days for a full refund. This applies to all our goods except non-reusable items such as chemicals, coatings, plasters, special order items, custom made items etc or where the item has been opened. This is in addition to your statutory rights.

Contact info

Promotion box for i-sells

Special Trustpilot Deal

for 2 ventilators and accessory plus 1 mould control pack

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(10,326)

506 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great company, great service.

Wonderful company run by human beings! Truly!! They are so helpful. One person, Ted, especially so. As a private individual, not a business, I had such a small order but they gave me far more help than I could expect from a shop. I needed parts for ducting my portable Air Cons out through the wall but simply didn't understand how they would all fit together, Ted solved all the problems for me, even when it turned out the parts that had come with my Air Con units were not exactly standard! Fast delivery too and good prices. Cannot fault them (they're also huge fun to deal with!)

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Incredible customer service

Incredible customer service. I have never experienced such helpful service and interaction recommending and helping me find the correct product. Ted Valentinas provided an example of what customer service should be. Very grateful. Product ordered and very happy customer. Thank you

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

The ordering was easy, the price was good and the delivery was great, item was packaged securely and it fits the purpose that I bought it for! Very happy, would use company again if needed!

25 June 2026
Rated 5 out of 5 stars

Technical issue on 12 year old product - fixed

Had a technical issue for which suggested solutions were offered - on a 12 year old product! The zero cost solution worked & fixed it. As a backup, the second solution, offering a replacement for part of the product, would also have worked but was not needed.
Really good customer service for a product still marketed, showing long term commitment to support.

25 June 2026
Unprompted review

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