I was a little apprehensive about using Horze after the reviews were not great on-line but I can say the service was excellent. I placed my order on the 18th November 2025 (UK) and all my items we'r... See more
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The delivery time was very very long. Too much. Now I don't trust this website anymore. It took almost 3 weeks and the delivery ended up in mid August when everyone is on holidays. Terrible!
Company replied
Delivered package did not contain one small item. Two weeks after filing the complaint the issue is still not resolved and the contact with the support team is very limited.
Company replied
I was looking for a pair of waterproof riding boots and didn't want to buy a third pair of Dubarry Galway boots as they are expensive! After a stint online I came across the Horze website with those... See more
Company details
Contact info
Flemingstraße 22, 36041, Fulda, Germany
- +49 661 966 94115
- kundenservice@horze.de
- www.horze.de
3.6
Average
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 40% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The delivery time was very very long
The delivery time was very very long. Too much. Now I don't trust this website anymore. It took almost 3 weeks and the delivery ended up in mid August when everyone is on holidays. Terrible!
2 September 2026
Unprompted review
Reply from horze.de
Hi Alessandra,
thank you for your feedback. We're very sorry that your delivery took almost three weeks and arrived at such an inconvenient time. This is far longer than it should have taken, and we understand why it has affected your trust in us.
Please contact us at customerservice@horze.com with your order details so that we can get back to you as soon as possible.
Kind regards,
Your horze Team
The product broke the first time I used…
The product broke the first time I used it, and when I contacted customer service, I haven't received any resolution to the matter, even though two weeks have already passed.
I am really disappointed with Horze's customer service, because it was supposed to be a high-quality product and the price reflected that.
29 July 2026
Unprompted review
Reply from horze.de
Hi Laura,
thank you for your feedback. We're very sorry that the product broke the first time you used it and that you did not receive a resolution after contacting our customer service.
We have already initiated the necessary steps to review the matter and ensure it is handled properly. We understand how disappointing this experience has been, especially given your expectations of the product's quality.
If you have any further questions, please feel free to contact us at customerservice@horze.com.
Kind regards,
Your horze Team
Missing item
Delivered package did not contain one small item. Two weeks after filing the complaint the issue is still not resolved and the contact with the support team is very limited.
24 July 2026
Unprompted review
Reply from horze.de
Hi Monika,
thank you for your feedback. We're sorry that an item was missing from your delivery and that your complaint has still not been resolved after two weeks.
Please contact us at customerservice@horze.com with your order details so we can look into this and help resolve it.
Kind regards,
Your horze Team
Fast Delivery & good service
I was a little apprehensive about using Horze after the reviews were not great on-line but I can say the service was excellent.
I placed my order on the 18th November 2025 (UK) and all my items we're delivered on the 21st November 2025, company's from the UK can't even deliver that quickly.
I bought several items including some Horze products, the quality of these we're excellent, really impressed and the price was really good as well, I would defiantly recommend and use again.
21 November 2025
Unprompted review
Outstanding !!
I was looking for a pair of waterproof riding boots and didn't want to buy a third pair of Dubarry Galway boots as they are expensive! After a stint online I came across the Horze website with those amazing B Vertigo Ashley boots on sale. So after a lot of discount codes I managed to get them for 135€ compared to the Dubarry which would have been 470€ (the style I wanted). I HAVE ORDERED THEM YESTERDAY (MONDAY) AND THEY ARE HERE TODAY(TUESDAY)
Someone put a lot if effort into packing them up properly as well. The shoes are beautiful. I am normally a 36 but ordered a 37. I am glad I did as they are a bit snug on the calves but they are brand new. They have beautifully cushioning insoles its like walking on air. The leather seems to have been treated already out of the box. It is a bit scuffed in places but it doesn't matter it's a natural product,so it won't look as even as plastic (vegan leather). As I have a high instep I had a bit of a struggle getting in and needed my boot jack to get out off one of them ,but I assume in time this will not be an issue once they are worn in.They are only waterproof up to the ankle but that was clear from the product details blurb.
I am over the moon with those boots and the service. I have received emails throughout keeping me updated. You have a new faithful customer. And I don't even do horse riding I am a ballet person!!
28 May 2024
Unprompted review
I honestly will never order again
I honestly will never order again. Ordered ages ago. Then tracked my order only to find out they sent it to the wrong country. It took 4 months to process my refund. Staff were super rude about their fault
18 January 2023
Reply from horze.de
Sehr geehrte Kundin, vielen Dank für Ihr Feedback. Es tut uns leid, dass Sie die Ware aufgrund der Falschsendung nicht erhalten haben, dies bedauern wir sehr. Ihr Anliegen konnte am Montag abgeschlossen werden, wir möchten uns nochmals für die ungewöhnlich lange Bearbeitungszeit und die unglückliche Abwicklung des gesamten Vorganges entschuldigen. Bei weiteren Fragen ist unser kundenservice@horze.de gerne wieder für Sie da.
Super Service
13 December 2022
Es war alles in Ordnung!
12 December 2022
Super Service
24 November 2022
Super Service
14 September 2022
Super Hose 🤗
10 June 2022
Super Service
13 May 2022
Falsches Produkt
13 April 2022
Reply from horze.de
Hallo lieber Kunde,
vielen Dank für Ihre Feedback.
Es tut uns leid, dass Sie das falsche Produkt erhalten haben.
Gerne können Sie sich mit unserem Kundenservice in Verbindung setzten und wir können gemeinsam eine gute Lösung für Sie finden.
Wir wünschen einen schönen Tag.
No confirmation email
No confirmation email . Half of order is missing and no reply to any emails apart from case number and no further reply .
Very frustrated as prior to this order they have been great .
6 November 2021
Reply from horze.de
Dear Kate
Thanks for your rating. First of all we do apologize for the late response.
Unfortunately we had a lot of delivery delay and cancellations due to an internal system change end of last year. We totally understand how frustrating this whole situation was for our customers.
Due to this our Customer Service received a high number of requests and we could not handle all of them as quick as we wanted to.
We are glad to see you have been in contact with us in the meantime to resolve this issue.
We would like to assure you that we have managed to resolve all internal problems and our service is again up to the usual high standard.
We hope we can welcome you in our online shop again soon.
Your Horze Customer Service Team
Haven't received package/tracking code while Horze says "shipped"
Looks like this is the last order I ever placed here... 2nd week in a row - no response from customer support. Tried all email addresses/phones. Order which was placed a week ago and is marked as "shipped" at horze.de - haven't beed delivered.
Pls contact me ASAP. Order numbed is attached.
25 October 2021
Unprompted review
I find very good service
I find very good service, good price and fast delivery.
Thank you and kind regards!
12 September 2021
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