Really good experience buying from Havana house. Easy to navigate exactly what I wanted. Clear indication at each stage how much I needed to spend to get free shipping. Great communication between buy... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been using Havana house for about a year now. I am always super impressed with speed of delivery. As well as the availability of cigars—whether budget or something for a special occasion. I... See more
I haven’t smoked for 14 years, I was so wanting a smoke, I sought advice from the shop in Stratford on a stay over, I was treated to their knowledge, and settled on a smoke picked for me, I’m not back... See more
Havana House delivers a truly exceptional Service, from Order, to super fast delivery and Great Quality products! Rarely do I find such a wonderful company, I highly recommend ordering with them if... See more
Company details
Written by the company
Havana House is proud to offer one of the widest selections of cigars, smoking accessories, and tobacco for hand-rolling and pipe enthusiasts. Whether you are a seasoned smoker or just starting your journey, we aim to provide a range that caters to every taste and preference. From premium cigars to carefully curated pipe tobaccos, our products are selected for quality, consistency, and enjoyment. With ten tobacconist shops located across England and Wales, Havana House brings both convenience and expert guidance to our customers. Our knowledgeable staff are passionate about tobacco and are always on hand to offer advice, recommend new products, or help you find the perfect gift. Every visit is an opportunity to explore our diverse range and discover something new. In addition to our retail stores, we offer a seamless online shopping experience, ensuring that our extensive range is accessible to all. Each order is carefully packaged to reach you in perfect condition, reflecting our commitment to quality and customer satisfaction. At Havana House, we believe that enjoying tobacco should be a pleasurable experience, whether you are relaxing with a fine cigar, rolling your own, or savouring a pipe blend. Our dedication to selection, service, and expertise makes us a trusted destination for smokers across the country.
Contact info
52 Royal Windsor Station, SL4 1PR, Windsor, United Kingdom
- 02038 840006
- customerservices@havanahouse.co.uk
- www.havanahouse.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Usually brilliant service and delivery
Usually brilliant service and delivery. This time incorrect goods were sent. However, return and replacement was easy to handle the correct goods arrived very quickly after they received the returned goods. Brilliant just a hiccup.
17 July 2026
Delivery and being kept informed during…
Delivery and being kept informed during the process
18 July 2026
Good product good price good seller
11 July 2026
All good but only the shipping cost was…
All good but only the shipping cost was like 60€
17 July 2026
The only snag was the time the post…
The only snag was the time the post took some time.
But not your fault !
18 July 2026
Simple and effective process
18 July 2026
When l phoned in my repeat order at…
When l phoned in my repeat order at 12.30pm l ask your staff that the order would go out that day. You say on your website that all orders received before 15.30pm will go out that day Your staff said it definitely would be. This was 12.30 on Friday l got a notification on Monday that my order was being dispatched so it definitely was not sent out on Friday You should stick to your promises.
Alan Goodayle.
11 July 2026
First time using Havana House
First time using Havana House. A friend recommended them. Great selection, arrived beautifully sealed. Very impressed.
17 July 2026
An amazing shopping experience…
It's been a while since I've felt like I'm dealing with a family run business, that treat you as part as the family.
I've purchased a few items this year and, well it's been the same friendly shopping experience, it's a joy to shop, highly recommend.
It's like an old school feeling that you will receive the best experience possible.
Thank you all 👍👍
21 July 2026
Unprompted review
Brilliant service and product delivered…
Brilliant service and product delivered in double quick time.
17 July 2026
Super easy to order with good…
Super easy to order with good communication back and fantastic delivery service
17 July 2026
Easy to order and arrive in good time
10 July 2026
Speedy delivery
My cigars were delivered within 2 days of placing the order, safely and well packaged.
Also the cheapest of the Davidoff cigars which I enjoy.
Thank you
17 July 2026
Excellent service and prompt delivery
Excellent service and prompt delivery. Packaging was also on point. Would order from them again.
16 July 2026
Recommended
An efficient service from the moment my order was placed.Excellent customer care.
16 July 2026
My box of cigars arrived promptly and…
My box of cigars arrived promptly and in perfect condition as usual.
15 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.