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Grow Therapy Reviews 

8,334
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,842 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for making it exceptionally easy to find compassionate and highly skilled therapists who perfectly match their personal requirements and preferences. Users deeply appreciate the incredible convenience of attending virtual sessions comfortably from home, noting that the website is intuitive, highly accessible, and simple to navigate. However, some people mentioned facing persistent technical glitches with the website that occasionally disrupted their scheduled appointments. Others noted that reaching customer support for urgent insurance or billing assistance involved frustrating delays, long wait times, and unhelpful responses.

What people talk about most

Staff

People report positive experiences with staff, highlighting compassionate and caring professionals. Reviewers... See more

Service

Clients share positive opinions on service, highlighting the smooth scheduling and intake process. Many... See more

User experience

Consumers find user experience to be positive, highlighting how simple it is to find and book providers.... See more

Customer service

Customers report positive experiences with customer service, noting that counselors and support staff are... See more

Website

Reviewers highlight positive aspects of the website, noting that it is easily navigable and simple to find... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kelli is a great listener and always is present during our time together. Very intuitive and kind and not afraid to tell you what need to hear to help change come about even if it's hard. Thoroughly e... See more

Rated 5 out of 5 stars

Grow therapy has changed my life in ways I am really grateful for. They have such a large scale of providers worldwide...with different years of experience and different skill sets that helps tailor... See more

Rated 5 out of 5 stars

Grow Therapy has an excellent selection of therapists to choose from in your local area. If you choose one that doesn’t work for you, it’s easy to cancel and reschedule way in advance. They also have... See more

Rated 5 out of 5 stars

Love Grow Therapy. The ease of choosing a therapist and it being charged to my insurance is hands down the best! The convenience of joining sessions from home or on the go is also awesome! I love Grow... See more


Company details

  1. Mental Health Service

Written by the company

Grow is a mental health platform built to enable progress — connecting people with thousands of qualified therapists vetted across specialties, identities, and lived experiences, covered by insurance. We didn't begin with a theory about the market. We began with someone trying to help someone they loved, with the realization that when someone you care about needs mental health support, the system can feel cold, confusing, expensive, and built to wear people down. So we built something better to help people find care they can afford, stay with, and actually feel supported by — care that doesn't just work, but makes progress possible. We are not only for crisis. We are for all the moments when someone decides they want more: more support, more clarity, more tools. Because our goal isn't just to help people feel better — it's to help people achieve their goals in life. That starts with finding the right therapist, which is why we make it easy to search by specialty, language, cultural background, and identity, with care covered by insurance, appointments available in as little as 2 days, and most clients paying around $21 per session. Many pay $0, and self-pay and sliding scale options are also available. We are committed to a mental health experience that's easier to begin, more affordable to maintain, and grounded in trust — rethinking not just how people access care, but how care feels, because life doesn't pause between sessions, and with Grow, support doesn't either. So far, 15 million sessions have started on Grow, each one a step forward for someone, somewhere, building the life they've always wanted. With 220M lives covered, appointments offered virtually or in-person, including evenings and weekends, and clear cost estimates with no subscriptions to worry about, it's no surprise that 80%+ of Grow clients report feeling better after starting therapy. For more information visit growtherapy.com and to read our privacy policy visit growtherapy.com/legal/privacy-policies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 99% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(8,334)

1,764 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'm growing more with Grow Therapy

I'm glad that I decided to reach out to Grow Therapy. My therapist Lisa Farley was very good. She listened very well and we had great conversations.
A lot of folks a reluctant about needing therapy but I say it can be very beneficial to your mental health.
Thanks Grow Therapy!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Kelli is a great listener and always is…

Kelli is a great listener and always is present during our time together. Very intuitive and kind and not afraid to tell you what need to hear to help change come about even if it's hard. Thoroughly enjoy her counsel and recommend her to anyone dealing with difficult people with mental health issues.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Easy to book and attend virtually with…

Easy to book and attend virtually with my hectic schedule. Very easy to connect with a caring professional who fit my needs extremely well. She also provided me with talk therapy choices, and I loved the doctor she recommended. I look forward to working with them both, and am grateful for the opportunity.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Grow therapy has changed my life in…

Grow therapy has changed my life in ways I am really grateful for. They have such a large scale of providers worldwide...with different years of experience and different skill sets that helps tailor to your needs and to your therapy. The fact that most of the providers are virtual is a GOD send/ adds flexibility to your life schedules. I would recommend Grow Therapy to anyone who wants to heal trauma or change the way they live and view life .

4 September 2026
Unprompted review
Rated 2 out of 5 stars

App reliability issue disrupting therapy sessions

The Grow app frequently stops working or resets during my therapy sessions — often several times per session. My insurance is billed for a full hour, and I pay a co-pay accordingly, but these interruptions mean I typically only get about 45 minutes of actual session time, if I'm lucky.

This raises a concern beyond inconvenience: sessions are being billed as full-length despite falling short due to technical failures on the app's end.

This is a significant problem: it disrupts the flow of therapy and undermines what should be a supportive, focused experience.

I'd ask that you:
1. Fix the stability issues causing these resets, or
2. Allow therapists to conduct sessions via Zoom or another reliable platform, and
3. Confirm whether sessions are being billed/coded accurately given the actual time delivered.

As it stands, the app is not meeting a basic requirement of the service being billed.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

The Best Around!

India has been amazing. She takes the time to listen. She is super thorough at every appointment. We have seen amazing progress in our daughter since coming to Lotus. Would highly recommend.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Many Options!

Grow Therapy has an excellent selection of therapists to choose from in your local area. If you choose one that doesn’t work for you, it’s easy to cancel and reschedule way in advance. They also have activities and an immediate auto coach to help any time. I’ve found a great therapist and am working towards new and exciting things.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I love this site

I love this site. The system to schedule the appointments is easy to use and convenient. The professionals that provide their services on this site are excellent, compassionate and caring.

28 August 2026
Unprompted review
Rated 1 out of 5 stars

Go elsewhere, it's dehumanizing at Grow.

If you select a provider, you may have a different one show up. If you need customer service help, they are RUDE and mean to you. The are only allowed to "help" you for 15 minutes. The "provider" that showed up immediately went into talking about determining what meds will help. BEFORE EVEN SPEAKING TO ME.

3 September 2026
Unprompted review
Grow Therapy logo

Reply from Grow Therapy

Hi Cassi,

Compassionate communication and helpful support are important throughout the process of seeking care.

We’ve reached out through Trustpilot so we can better understand these concerns.

We appreciate your feedback and look forward to hearing from you.

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