Green Retreats Reviews 

The team throughout our experience were great, from a no pressure look around the showroom, easy design preparation, planning and installation. There were regular and thorough follow ups from the customer service team member and always good response times when we had questions.

From the first show room visit the team were friendly, helpful and supportive. The planning was very well organised. The schedule of work followed and completed. Every team that visited the property are a credit to Green Retreats. Friendly, helpful and extremely professional. Our Garden Room is an exceptional addition to our home. Thank you, all at Green Retreats.

The prompt attention to detail from all the team especially Sogna.

We recently had our garden office built by Green Retreats and the whole experience was excellent from start to finish.

The team delivered everything on time and kept us informed throughout the process. Their customer service was outstanding and every member of the team was friendly, professional, and genuinely helpful whenever we had questions.

The build quality is impressive and the finished office looks fantastic. You can really see the high standard of workmanship.

Overall, we are very happy with our garden office and would happily recommend Green Retreats to anyone looking for a quality garden room and a company that truly cares about its customers.

From start to finish everyone has been amazing

I can't recommend Green Retreats highly enough — from start to finish, the whole experience was excellent.

A special mention has to go to Sogna, who was attentive, thorough and always on hand to answer any questions we had, often getting back to us very promptly. Her guidance made the whole process feel easy and stress-free.

The installation crews were fantastic too — hardworking, friendly and genuinely respectful of our home and garden throughout the build. Nothing was too much trouble, and they left everything clean and tidy at the end of each day.

All in all, a great experience end to end, and we're absolutely delighted with our new garden room. Highly recommended!

Absolutely brilliant customer service from start to completion. From the day we visited the showroom through site survey all the way to our Garden Room being complete, the service we received was exemplary and we are thrilled with the result.

Excellent after-care.

After five years of direct sun and seasonal adjustments, some of the flexible hinge covers fractured and broke. Contacted Green Retreats asking where I could source replacements to protect the hinge barrels, expecting it to be a commercial proposition, but they simply popped a whole set in the post free of charge.

Five years in and still very happy with our investment in a garden room.

Did a great job building and decorating the new garden room. A couple of short delays on interior fittings were the only small negative in the experience. Sogna did an excellent job coordinating everything.

We have had our studio from Green Retreats for around 10 years, and it has been one of the best investments we’ve ever made.
Recently, we needed their help to resolve an issue, and the entire team was absolutely five-star. I can’t thank them enough for the way they handled everything. They went above and beyond to address the problem and left everything looking and working as good as new.
The studio is an amazing space that the whole family uses. It has adapted perfectly to our changing needs over the years and has become an invaluable part of our home. Not only is it incredibly practical, but it also looks beautiful in the garden and has genuinely enhanced both our lifestyle and our property.
The quality of both the product and the aftercare has been outstanding. It’s rare to find a company that still provides this level of customer service so many years after installation. It’s a huge thumbs up from me.

Well organised operation; dates arranged and installers came as planned. Efficient and polite throughout.

We are very satisfied with our garden studio from Green Retreats. It isn't the cheapest option, but the build quality and interior finish is high. Worth the money.

Many thanks to Jessica and all of the team at Green Retreats. The process from the initial showroom visit and planning right through to snagging was very smooth and professional. Every single one of the installation team were professional and courteous at all times. I was kept informed of who would be coming and what the work would entail for every visit. The finished room really does add a touch of class to the garden with positive comments from all of our friends & neighbours.
Thank You very much!

I am delighted with Green Retreats' supply, installation and commissioning of my garden office and storage. I can confirm that the professionalism and skill sets demonstrated on this project were second to none.
From the initial inception of the project on the computer screen at the Twickenham office, to the surveyors measuring up and then sorting out planning permission, this was an immense task and took over 12 months to complete. I was impressed by the team sent to dig the foundations and ensure the floor was 100% flat, and by the team installing the prefabricated sections on site, which took over 5 days to complete. This was followed by plastering, painting and finally the electrics. The electricians deserve a special thanks for resolving the electrical issues with UK Power Networks and the subsequent earthing of the consumer unit, which passed with flying colours.

I would not hesitate to recommend Green Retreats to anyone looking for genuine end-to-end project management, with sign-off at each stage to ensure customer satisfaction.

Thank you

Had our garden room installed just before lockdown in 2020. Have been delighted with it ever since. The team were incredibly efficient and they were no issues at all.
Six years later, we recently had a minor problem with the door which Green Retreats fixed within a week with no fuss. James on the aftercare team was an absolute legend working in 36 degree heat.
Outstanding customer service.

This is a long-overdue review for Green Retreats. We had our cabin installed some time ago, and after living with it and enjoying it for many months, I can honestly say it was one of the best investments we've made for our home.

We wanted a peaceful space to relax and unwind, and the cabin has completely transformed our garden. It has become our own little retreat where we can enjoy a morning coffee, read a book, or simply escape the hustle and bustle of daily life.

From the initial consultation to the installation, the Green Retreats team was professional, friendly, and highly knowledgeable. The entire process was smooth and well-managed, and the quality of the finished cabin is outstanding. The craftsmanship, attention to detail, and overall finish have exceeded our expectations.

Even after all this time, we're still delighted with the space and use it regularly. It's comfortable, beautifully designed, and feels like a natural extension of our home.

A huge thank you to everyone at Green Retreats. We wouldn't hesitate to recommend them to anyone considering a garden room or cabin. From Lewis Family

Will was a superb host

Green retreats is a beautifully organised place with lots of garden office designs to view. The viewing experience was quite enjoyable as we could go into each display office and get a feel for the spaces. The staff were very friendly and hospitable, patiently answered all our questions. We were a bit late to our appointment but they were still happy to accommodate us and did not rush us at all even though we went past their closing time. They also promptly scheduled the survey.
Overall we highly recommend green retreats.

Working with green retreats was fantastic from beginning to end. Between the communication, the contractors, the system we were really impressed.

We’re thrilled with our garden building and the process was very smooth with great communication from the start. Thank you

We started off with our local Twickenham hub for an initial spec and quote which we were happy with and subsequently went on to visit the flagship in Westcott which is highly recommended. The spacious Westcott showroom showcases multiple styles of garden rooms with different interiors for inspiration and we changed our original spec whilst at Westcott. Furthermore the assistance and guidance we received was exceptional and we had a lot of questions. The teams relating to the different stages of the build were all excellent and some really went the extra mile, such as the painter who followed my spec to perfection, nothing was too much trouble. Whilst there may have been some glitches or things that I felt needed to be changed or improved on, there was no hesitation from the support team in terms of putting things right, which ultimately meant the end result was perfect. My contact in customer support was Sogna who was absolutely amazing; she went to great lengths to make sure that everything went according to plan and answered my continuous queries promptly and efficiently. The end result is a spectacular garden room split into an entertainment TV area, spacious central office space and relaxing mini bar area! We couldn't be happier and if I had to do this again, I'd definitely go with this company.