Gotika Underground Fashion Reviews 

13
TrustScore 4 out of 5

3.8

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Company details

  1. Clothing Store
  2. Bag Shop
  3. Hair Product Store
  4. Jewelry Store
  5. Plus Size Clothing Store
  6. Shoe Store

Written by the company

Gotika Underground Fashion is dé webwinkel voor iedereen die buiten de lijntjes kleurt. Schoenen, alternatieve fashion, accessoires en statement pieces die net zo uniek zijn als jij. Gothic, punk, metal, steampunk, industrial, fantasy and way more!!! Wat jouw stijl ook is, Bij ons vind je je nieuwe favoriete gear.


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3.8

Great

TrustScore 4 out of 5

13 reviews

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1-star

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Replied to 66% of negative reviews

Typically replies within 1 month

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3.8

All reviews

(13)

13 reviews in the last 12 months

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Rated 5 out of 5 stars

A Gift that almost wasn't....

Taking it in English, as i am Danish by origin....
There was this lovely thing i really wanted for a gift .. every time i found it on the net, it told me the price in my countrys currency... But every time i tried to by it, i was told seller would not ship to my country....
I was sooo sad, and almost desperat...
Then i found you, Gotika, and you were a wishing miracle comming true.... I could order, and you send it and i got it...
I was expecting a serten size, but oh boy was i surprised.... It was way bigger than i thought, but that was a great thing.... Love it, and he whom will get it, i know he will love it to.... So beautiful fabric, so vibrant colors..... And ooooh so soft to the touch....

Thank you for being out there....

BIG LOVE FROM DENMARK ♥️🇩🇰♥️

14 August 2026
Rated 4 out of 5 stars

Possibly a used item?

UPDATE: Seller reached out to me and generously offered me a discount on the shoes. Problem got solved. Dialogue was very polite and constructive as well!

I feel kind of bad leaving a bad review but my mail to customer service did not get a reply and I wrote them almost three weeks ago. I was hesitant to order but I wanted to get a pair of shoes that is hard to get these days. I liked the charity aspect of the shop (which is why I feel bad posting this) and given that it is probably not a company like a big E-commerce retailer I was okay with a long shipping time. BUT: Upon opening the shoe box I couldn't help but notice that the shoes seem to be worn. The listing did not state that I was buying used shoes. My problem is that the shoes were wayyyyy overpriced given that they are most definitely not new. I'm pretty bummed out :/

12 May 2026
Gotika Underground Fashion logo

Reply from Gotika Underground Fashion

Hello Alice, thank you for your review. My apologies for the negative experience you had with our webshop. It is very unfortunate to read that you are not satisfied with your order.

Based on the review, I was able to look up your order details and will contact you to find a suitable solution.

Rated 1 out of 5 stars

Non responsive seller, avoid if possible.

Ordered a week ago, no updates and no reaction to my mails and instagram messages. Super disappointed, because the prices are not even that good. I will open a case with paypal if I don't get any feedback by tomorrow.

11 March 2026
Unprompted review
Gotika Underground Fashion logo

Reply from Gotika Underground Fashion

Dear Adrian,

Thank you very much for your review and feedback. I am very sorry to read that you are not satisfied with our webshop and our customer service. Naturally, we would have liked things to be different and would have loved to make you happy with your order.

However, I cannot agree with your perception that we did not respond to your emails and/or your Instagram messages. I see that you placed the order with us on March 5th. On March 10th, we received your email requesting when the order would be delivered. We replied to your email on March 11th. At your request, we cancelled the order and issued a full refund via PayPal on March 12th.

I also cannot agree with the claim that our prices are poor or high. We try to maintain the best possible price-quality ratio for our customers. Most products are often cheaper than at many other webshops. Your order also had no shipping costs from the Netherlands to Germany.

What I can agree with, however, is that we did not have an expected delivery time listed for many products on our website. I am working hard to add the expected delivery times to the products as much as possible. Although delivery times are, of course, only an indication.

In any case, I hope to welcome you back to our webshop in the future and be able to serve you correctly.

Show reviews in all languages. (13 reviews)

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