GGM Gastro International GmbH Reviews 

We purchased a brand-new professional pizza oven from GGM Gastro. Unfortunately, the very first time we used it in our pizzeria, the front heating element started smoking and burned out completely.

We immediately notified the intermediary company. We were informed that the warranty covered only the spare parts—not the actual repair service—and that we would receive a replacement heating element within two weeks.

After two weeks passed with no delivery, we contacted GGM Gastro to find out when we would receive the part. We were then told that it hadn't even been shipped yet—they had simply forgotten to send it. After several conversations, we were assured it would be dispatched immediately.

We waited another week and inquired about the shipment again. To our surprise, we were told once more that the part still hadn't been sent. This time, the explanation was that the service department in Germany was understaffed, causing delays in shipping spare parts.

We ended up waiting nearly a month for a brand-new professional oven that had broken down during its very first use.

Due to the prolonged delay and the way the situation was handled, we requested to return the oven. The return was refused on the grounds that the 14-day deadline had already expired—even though a significant portion of that time had been spent waiting for the promised spare part.

This went far beyond anything we would consider normal or professional treatment. Selling a brand-new professional appliance that breaks down upon first use, failing to send the promised replacement part for weeks, admitting to having "forgotten," and finally refusing a return because the 14-day window has passed—this kind of treatment is absolutely unacceptable to us.

We are a pizzeria; we buy professional equipment to use it for our business, not to wait weeks for someone to do their job or to listen to yet more excuses. Such treatment of a business client costs us time and causes stress, creating real operational problems.

We are extremely disappointed and angry at how this situation was handled. After an experience like this, we have no desire to purchase equipment from GGM Gastro again. WE DO NOT RECOMMEND THEM.

In our view, this level of warranty service falls far short of what one expects from a company selling professional restaurant equipment. You have lost us as a customer.

Our fridge broke down less than 2 years and stopped working completely. Despite repeated calls and emails they did not fix it. Extremely poor quality products and I would never buy anything from this company ever again.

Four months to get a refund for a refrigerated table that arrived broken. And I still haven't received the refund. Their customer service is appalling. Don't order from them!

I would consider other options than buying from this company, delivery takes forever to arrive and when it did it was damaged and they don’t take any responsibility for it even though we added pictures of the damage and packaging

After receiving my order too late for it to be used for the event that I needed it for it was actually broken as well!
It has now been 3 months of them saying that they will have it collected and then just going silent. Please don't use them, if you look at their German facebook page you will see all of the terrible reviews. I wish I had done this before ordering.

GGM Gastro is refusing to honor the legal 2-year warranty for my HCH14N (purchased in November 2024). The device was used only twice and failed during the second use (smoke, jammed bowl). Despite clear legal obligations under EU Directive 2019/771 and § 437 BGB, the company refuses to repair or replace the defective product. I strongly advise against dealing with this vendor!

Oh my word! I thought with this being a German company the product would be of good quality and the service would be efficient. Never have I been more mistaken. I have had better products and service from Temu! I received my Shelves this morning and tried to assemble them. The legs are in 2 parts that you need to screw together, when you do the screw holes that you affix the shelf to don't align. If you adjust them to make them align it makes the legs wobbly and loose. I rang customer service. They opened a case and stated I would be emailed with further instructions. I was emailed with a case number and further instructions. I was told to video the problem and send to the whatsapp number provided. I did this and kept receiving the same automated message in German to contact help centre. Basically it isn't staffed. I wrote back via email, nothing. I rang again, after holding a good 5 minutes they put the phone down on me. i rang again and got through to a different person who told me to attach the Video to the email. I explained that I thought the attachment would be too large, he assured me that it wouldn't be, so I tried, attachment too large! I have now sent it via Wetransfer. I am still waiting! Lousy product, non existent support. These products are the same Chinese products available everywhere, without the usual support. I have wasted a full morning on this and have got nowhere. What working person has the time for this incompetence? Honestly stay away from this company.

They sent a broken unit for {Chocolate Panning & Coating Machine – 3 L -SKU DMN3}, {Case Number: 06176828} they would replace and for 1 month now they have not collected the old one, neighter send a replacement or refund. The customer service is very bad; no answer for complain emails. Phone calls are very bad, repeating that you will receive an email.

Thank you Mohammed
For the services. 😃

Thank you Mohamed for your help
I am happy with your sever

DO NOT ORDER! Worst customer service experience I have received, Floor sweeper only worked for a month, I have been trying to get a replacement for over 2 months. This has been checked over by engineers, fuses replaced but it still does not work.

Customer service do not reply to emails and showroom don't want anything to do with it,

Happy to take your money, but will not help when issues arise.

ery very disappointed in GGM! Not only did they totally mis-sell me an ice-making machine which did NOT produce the ice they showed it producing (not even remotely close!). But then after the machine producing 2 batches of ice, it stopped working altogether!
Furthermore, the machine arrived damaged (surface damage only).
And a week and a half after contacting them to state that it does do what their website said it would do, and furthermore, it doesn't work at all - I'm still waiting to get a response from them!
This was an expensive ice making machine and apparently meant to be the premium of all machines!

I ordered a brand new under counter freezer from this company, what i received was a used second hand freezer. It arrived on a broken pallet, it had no packaging whatsover, it was held on by 2 straps and a single piece of clingfilm which covered only the top half of the freezer. No box or protection at all. There was rust and mould all over the bottom half. There was hundreds of scratches and marks over the outside. On opening the door i was hit with a foul stench and there was water all inside from defrosting??. All the shelving was badly marked and damaged from use. There was black marks all over the white inside. I contacted the company and after no response from them i started a charge back. After a while i got a response saying send serial number. They offered no explanation and no apology. They made me jump through hoops to get the freezer picked up. First email said make sure wrapped properly. I purchased industrial wrapping and wrapped it. I had to send them photos. Second email was now put boxing on freezer. I had to find and cut cardboard to cover freezer. Had to send another photo. Third email was now strap it down . I had to purchase ratchet straps and strapped it down. Send another photo , then another email to show how it was strapped to pallet, i sent photos but i knew they were just messing me about at this stage. All of this was taking 2 months as they would respond every other week maybe. Meanwhile this freezer was blocking my front door and fire escape. The freezer was then picked up after numerous requests and promises they would arrange it. 3 days later my bank said ggm gastro were disputing the charge back. Ggm gastro sent me an email asking me to cancel the charge back and then would give me a refund . I didn't agree and sent that email to my bank who then gave me a full refund yesterday. This company is a bunch of scam artists in my opinion. To send out a freezer in that condition to a customer is a disgrace. Offer no apologies and then make me fight for months to get a refund with my bank fighting the case. This is a warning sign to anyone else reading this. They got there used freezer back and still wanted to keep my money. I will try upload photos of the condition of the unit to try prevent any other potential customer from falling into the same trap. These are scam artists on the highest level.

Very bad customer service, I received a totally damaged item and now over two weeks still not sorted keep asking me to send photos for them to assess the damage,12 emails and 20 phone calls and still no joy, they the most cowboy company I ever came across. Avoid them as much as you can.

Extremely unreliable company. Once you confirm payment you will never hear from them ever again. Really bad customer service really bad false advertising. They’ve got my delivery delayed by 6 weeks and does not even bother to pick up a phone and explain something.

Promised delivery within 3-6 days.
Two weeks later no delivery, order still listed as "awaiting shipping". When I asked for confirmation of delivery date, they gave no answer saying it would be shipped soon.
When I said please cancel the order, they said they can't as they're shipping it soon./ But it still hasn't come. When I tried ringing they said they would cancel then never got back to me.
Look elsewhere, don't buy from these guys.

***Do not use the company***
Avoid at all cost, we found a stainless steel table on there website, the price was ok and delivery was 3-5 working days, so we ordered it, after 7 not arrived 10 days still not arrived, i called customer service and they weren't interested, i called them again and told them that i needed to cancel as the order has taken to long to arrive, i was told i would have to pay to return the table, £253.76, that's more than the table costed originally, i am now passing this over to American Express Fraud Team to fight on my behalf.
So you have been warned !!!!! Do not use this company.

I was just about to order 2 products, after reading the reviews, so many many many bad reviews and literally people were cursing GGM GASTRO , I even read broad day light robbery, ect. From A TO Z , people has shared their disappointed and extremely very bad service. Stay away from GGM GASTRO OR CONSULT YOUR DOCTOR FOR ANXIETY AND STRESS TABLETS IF YOU ARE STUBBORN TO MAKE A PURCHASE.

Bought a fridge for a coffee machine, it arrived in July put unfit for purpose as it had a EU plug fitted it was bought of their uk webpage and no mention it comes with an EU plug I was told to buy an adapter?
No! It voids the warranty
Any took some time to get it uplifted that was August and I’m still waiting for a refund?

UPDATE! Had to chase this company up about my refund finally got it minus 10 euros
I have never been so disappointed in a company
And trust me I give credit were due but not here

Terrible service please save your money don’t buy from this company!

Good service great store