Very clear explanations that were pitched at the right level. Knowledgeable answers to questions. Willing to look at a range of scenarios and discuss the effect of the changes in assumptions. Also fr... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a Terrible Experience with Chris…
I had a Terrible Experience with Chris (Account Manager from Generate KiwiSaver). He was making it Extremely Difficult for me to Withdraw Part of my Savings even though I am entitled to Withdraw since I am a Senior Citizen. Refusing all the Applications that I had send through via Email but he did not even Call me Once. Frustrating.
Just had a Zoom call with Sione
Just had a Zoom call with Sione, and I’ve left feeling like I know more about how my money is being used and invested, more about how their funds work and more about KiwiSaver in general.
Was really good to speak with Sione, he was very helpful, clear, explained everything perfectly and professional aswell, would highly recommend.
Very clear and easy to understand with…
Very clear and easy to understand with steps to help along the way
Excellent meeting with Sione
Excellent meeting with Sione. He was transparent, easy to understand, and answered my questions well! For some reason an email didn't send through, but Sione was very patient. He explained everything very well!
Explain everything well and simply
Explain everything well and simply, a good understanding of how things work
Sione was clear and helped me…
Sione was clear and helped me understand stuff that I didn’t even know he listened to what I asked and explained to me for my understanding thank you so much.
Trevor was super informative and I took…
Trevor was super informative and I took away a lot from the session beyond what was best for my kiwisaver but also how everything worked. I felt more empowered and better informed to make a decision.
Best KiwiSaver Experience
Elena came to meet with me at my house, she helped me to understand the concept on how KiwiSaver actually works, Especially with Generate KiwiSaver. I never knew otherwise. Very polite, helpful, patient and also considerate of how unaware I was about what KiwiSaver is all about. Was able to show me comparisons of my current KiwiSaver Amp. Best experience overall I have ever had with a KiwiSaver Company. Thank you Elena, you are awesome! Also thank you to the rest of the team behind the scenes at Generate KiwiSaver for making it possible for people like myself much appreciated.
Excellent
Mac was extremely professional, knowledgeable, and friendly.
🙂
Open and honest conversation
Open and honest conversation. Ethical and well spoken.
Easy to follow and understand
Easy to follow and understand, very helpful and informative and have recommend to my family members.
Simran was approachable
Simran was approachable, knowledgeable and acted as if my best interest was his main concern, great information and made me feel very comfortable!
Mac was very informative
Mac was very informative and was understanding that I don’t have a lot of knowledge about how KiwiSaver works. I appreciated that she took the time to explain everything to me.
Thanks Nathan!
Nathan took his time to get to know a little bit about us and our goals. He explained everything really well and gave some great examples.
Aaron was great explaining kiwisaver in…
Aaron was great explaining kiwisaver in detail .I now have a better idea on what I want to do moving forward.
Generate are working hard to help me with my retirement.
Elena was awesome
Elena was awesome, she was very clear and answer all my questions in a honest way. I felt very understood and she didn’t put any pressure on me to sign up which I really appreciated. I will probably sign up after reading the documents she gave me. She is a lovely person and I really enjoyed meeting her.
mat is a very approachable answer…
mat is a very approachable and informative person
Friendly warm staff
Our advisor Sione was very friendly, polite and informative. He arrived on time and guided us through some of the parts about kiwisaver we weren’t entirely sure of.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.