Flexicar Reviews 

Avoid Flexi Car if you expect decent after-sales service. I spent almost €20,000 on a vehicle that broke down within just three weeks of purchase. I was left stranded with no guidance on what to do, had to chase constantly for updates, and ended up paying €200 in recovery costs because I was given incorrect information. To make matters worse, the vehicle has now broken down a second time with exactly the same fault and has spent more time in the garage than on the road.

The lack of communication, organisation, and customer care has been shocking. I rely on this vehicle for work, and the repeated breakdowns have cost me both time and money. I have completely lost confidence in both the vehicle and the company. Based on my experience, I would not recommend Flexi Car.

This terrible services continues told to email various departments who also don’t respond but couldn’t respond quick enough when I was going through the buying of the vehicle

Bought car in May still chasing for paperwork ITV runs out this month apparently supposed to be sold with at least six months have no original documentation after begging repeatedly garage cannot do ITV, received car filthy broken headlight and just keep getting the runaround … warning to those out there be careful who you choose… we bought our other car from Clicars no problems with them had all paperwork within days and delivered to the door in mint condition … so sad didn’t go to them first

Seller BEWARE! Once you sign a contract and give them your car, you will wait a long time to get your money. Actually everything is factual. It's interesting that you say it isn't without checking first. I did send a message to the email you suggested. With your terrible service, I never received the courtesy of a reply.

I have bought and sold many cars in the US, and I have driven Mercedes for over 30 years.

After moving from the US to Spain, I wasn’t familiar with who and where to purchase our next Mercedes. Without going into details, please know that Flexicar is an amazing organization, and their customer services are beyond EXCELLENT!

Many thanks to Laura F and Laura P, and the Sitges Flexicar sales & management team. They are all amazing and I highly recommend that you consider Flexicar for your next purchase!

Job well done and we luv our Mercedes❣️

Very good service. Estefania was super helpfull and friendly

The representative who I met first checked the car and promised me an agreed price upon delivery a month later. When I arrived for the handover on the agreed date, that person was no longer working there and i was told the car needed another check which could lower the agreed price. I was made to wait while this was done and received good attention from Lukas who, after the check, accepted the previously agreed price and this was paid into my account 3 working days later.

Avoid this Flexicar — you pay a premium for a "checked, ready-to-drive" car, then do all the fixing and chasing yourself.
I bought a Volvo from this Flexicar Lleida office, sold to me by Sergio and Santiago, specifically because Flexicar advertises a "225-point check" as a guarantee that the car is checked, fixed, and ready to drive. That's what I paid for, and what I expected. To be fair, Flexicar did eventually fix every fault that came up — that's not my complaint.
My complaint is this: in the first three months of owning this car, it was off the road for at least 47 confirmed days of repairs — for faults it already had before I ever drove it off the lot. I didn't get the checked, ready-to-drive car I was promised. I got a car full of unresolved problems, and I was the one left to manage getting them fixed, at real cost to my own time, my own money for replacement transport, and ongoing insurance payments on a car I often couldn't even use.
Here's the timeline. The paintwork explicitly agreed at the viewing — bonnet, wing, bumper — was either ignored or done poorly. Within an hour of driving off the lot, a battery fault appeared and the car wouldn't start; that became a 16-day repair. The day it was finally fixed, a strong exhaust smell began filling the cabin — with my kids in the back seat — taking another 31 days to resolve. Four days after I got the car back, the engine warning light returned, and the key fob has now failed too, confirmed faulty by Flexicar's own technicians.
What makes this genuinely frustrating is how Flexicar is structured.

The salesmen who sell you the car are gone the moment the deal closes. From there, you deal with a separate warranty office, which has to approve any repair, and once approved, the work is passed to yet another, often entirely separate, repair workshop. Each of these operates as its own independent unit, on its own timeline, with no real sense that a family is sitting without a car while paperwork moves between them. The repairs do eventually happen — but only because the customer is the one holding the whole process together across offices that don't appear to communicate with each other.
For every repair, I organized and paid for my own replacement transport — no loaner car, no compensation. For the current repair, I was told I don't qualify for a courtesy car because I don't hold their premium warranty tier, despite these being faults the car had before I ever left the dealership.
I chose Flexicar over a smaller, independent dealer because I expected a national brand to mean better accountability and better after-sales support. In practice, the opposite has been true: a smaller dealer would likely have had one person actually responsible for my case, rather than a chain of disconnected offices each able to say it isn't their department. If you're deciding between a big name and a smaller local dealer, don't assume the big name means better service — in my experience, it meant the opposite.

I sold my car here. Mario (Estepona show room) was my manager. He did all his best during the process of evaluación, signing the contract and helped me all through the steps. He made my experience very smooth and comfortable. I was treated with respect and patience that is not common in Spain. That is why 5stars but because of Mario.

I am extremely disappointed with my experience purchasing an MG HS through Flexicar. It has now been almost three weeks since completing all finance and purchase requirements, and I still do not have my car.

The vehicle has been sitting in the garage ready for collection for over a week, but the garage cannot release it because Flexicar has not made the required payment. The garage even confirmed that the only thing stopping me from collecting the car is Flexicar’s own internal delay.

I contacted Flexicar multiple times and received no response, no update, and no urgency to resolve the issue. This level of service is unacceptable for a company selling vehicles.

I expected a smooth process, but instead I’ve been left waiting, chasing, and completely uninformed. If this is how Flexicar handles payments and communication, I would strongly advise others to think twice before purchasing through them.

Still waiting for my car — and still no resolution. If I do not have the car by tomorrow, I will cancel the contract and go elsewhere. They have been told they just clearly dont care.

Thanks for the reply much faster reply on here than the email address !!!!!! SENT 3 EMAILS TO THE ADDRESS OVER THA PAST WEEK NO REPLY

Estefania is a lovely sales person who made the buying process easy despite me only speaking basic Spanish. In a day she had all my documents and the car was paid in full. She messaged me to say she was going on holiday and so her colleague would do the hand over on her behalf. She was also hopeful the car would be ready on the Friday.

Monday came no news and no one to message and so I went in. I was met with hostility and informed the car was not ready and was still in the garage and left with no one to liaise with. In the end I sent two emails to the branch, neither got answered and messaged someone at central (not sure how I had their number) but he got Roberto to message me. Result I’ve got a point of contact. 2 days the answers were the same ‘I am waiting for central to say the car can be released’ I point out that I’m due to fly back to the uk and so they will be left storing it if they can’t get it to me. The exchanges were long and I felt like a nightmare customer. I finally got told I could have it and arranged a time to come and collect. The collection was perfect and I’m glad I purchased my car. I would just say the way to improve is for the colleagues to work as a team and help their colleagues out when they are away from the business.

We had a great experience with Flexicar in Estepona. However, we didn’t get our car due to banking issues. The staff were excellent especially Estefania. She tried everything with her power to organise the loan, kept contact with us in a daily basis and made the process hassle free. Her professionalism is outstanding. We are grateful to knowing her.

Good service good behaviour friendly staff

Recently bought a car from flexicar Velez Malaga Costa del Sol absolutely fabulous service from Carlos the young sales man polite courteous (if this young man is encouraged he will be managing his own showroom) unfortunately his manager had very bad customer relations I waited 5 weeks for my car that I had paid for in full I informed them that I was mobility challenged with heart problems and after been given two different dates I could have the car passed with me having no car excuse after excuse but young Carlos was the shining star throughout this process it is because of this young salesman that I continued with the purchase so well done young man

Turned up for prebooked appointment but your representative was over 20 minutes late, premises locked and numerous people waiting.
Actual transaction good and straightforward.
Took a long time to receive money, over 8 days.

Excellent service very helpful and efficient
Tried to communicate to there best... ability as I cannot speak Spanish.

Excellent service received from Mr. Jesus Carrillo.
Thank-you Jesus!

Flexicar is a desaster. Bought a Jaguar F-Pace 1,5 years ago and had a total engine failure. Guarantee was one year. Furthermore I´ll wait until now for my papers. They are unable to provide me with the official documents – until now. I can only warn you – stay away from Flexicar!

David was an amazing representative. My car was sold with out any issues. Many thanks

Agreement with the commercial representative was not respected by the delivery team .