Fangamer Reviews 

I ordered my Lancer plush on July 30th, and the package only started shipping on August 26th. I am never buying from Fangamer ever again. Also, I emailed Fangamer three times, and they never responded.

I hate writing negative reviews unless something is wrong. I really enjoy the Ena franchise and on 8/5/2026 I purchased a hoodie and a T-shirt. They said that it would take a week to get shipped so I was like "okay, small company makes sense."

Fast forward to almost two weeks later, it's been sitting with a shipping label created and I contacted customer service a week ago to ask if everything was all good with my order only to be greeted with an auto response telling me response time is 7-10 days. I'm sorry, but in my opinion if you have this many bad reviews I think the first thing you should do I bolster your support team to handle customer issues and manage you staff to make sure things are going out on time.

I still want to wait for my stuff however after reading everything I have here I think I'm just going to attempt getting a refund. As much as I really wanted the appeal and to eventually get the game Vinyl.

Even after unforeseen trouble with my order and international laws i was still greeted with unwavering kindness from the Fangamer team, in the form of clear intentions, dedication to the customer and a free upgrade to express-shipping from economic.

Thank you Shelby!

My Order was cancelled, the product page said a max limit of 4 of an item, so I ordered 3, one for me, one for my partner, and one to keep sealed for my games collection, the company cancelled the order with no explanation and when questioned, they accused my purchase to be for reselling reasons, how was 3 copies seen as reselling purposes, when they set the limit themselves to 4 per item.

Very unprofessional and a lack of communication, means that I would recommend shopping elsewhere for a better service, wish I had researched this company before I tried purchasing, but now I'm seeing all the bad user reviews from others that have had negative experiences.

Don't waste your time.

I wanted to check the product I ordered would arrive on time for my son’s birthday- as I received no updates.
So I emailed and received an auto response stating Fangamer would reply to me
In 7-10days! I’ve never encountered that before. Products come from ten Netherlands - so allow at least a week for delivery.
Product on, but I would t buy from them again simply because there is no way of getting in contact with anyone.

I bought FOUR HUNDRED euros worth of merch. There was NO EMAIL CONFIRMING THE ORDER. Now, if I don't send the proof of order being mine within 12 hours, it will be CONFESCATED. Absolutely frozen costumer service. I emailed them days ago - I can't see my order history in either of my emails. Thank you very much! Going back to ordering merch from etsy.

I bought a poster and it arrived damaged (mailman forced it into my mailbox). I wrote them twice with pictures and they just ignored me. It's been two weeks.

In 2020 i ordered and everything was fine.
In 2026 I order and first thing i get is 100$ delivery fee, compared to previous 12$ for the same item is just a sign to not order there. Shame.

Fangamer is horrible.
On May 28th, 2026, I purchased a Deltarune Chapter 1 vinyl. Since then, the shipping status has remained unchanged. I have sent them emails and have not received any response. This company just sucks.

Trash company and never ships items. They don't update the order and just wait endlessly to do anything. They are a lazy company who doesn't care.

I've had only good experiences with this website, the low ratings kinda surprised me. Maybe they are inconsistent? The prices could be lower, but I have had no issues otherwise.. orders came on time.

This company has a lot of low star reviews but this website is great!I ordered the dancing flowey plush and it came in excellent condition and nothing was broken.Fast delivery to say they were moving warehouses too!

TL;DR: Very disappointing quality of goods, poor packaging left vinyl damaged, customer service not responding and not offering a solution, even refusing a refund after sending order back. Please avoid this store!

Having previously had good experiences with Fangamer, we ordered several t-shirts and a vinyl from them. We live in the Netherlands (location of the warehouse), but we were left waiting for our order for over a month (!), and after inquiring we were told the delay was due to a warehouse move. It still took us reaching out to Fangamer numerous times before they apologized and offered us our shipping money back as a ways to make it up to us (at this point that already felt like a meager apology), and besides that there was still no confirmation on when our items would actually be sent to us.

Eventually after a long wait and us reaching out multiple times (and being met with either silence or generic answers) we finally received our goods after 6 weeks. Imagine our disappointment when we found our items shipped in nothing but a cardboard sleeve, leaving the vinyl cover damaged and dented. The t-shirts were of embarrassingly low quality: crooked and loose stitches, cuffs not lining up properly, the cotton fabric felt and looked roughed up and scratchy and the print quality was very poor. For a price tag between 40 and 60 euros per t-shirts this is simply unacceptable.

We contacted Fangamer for an explanation and a way to make things right with us, but we were once again met with silence. We then requested a way to return our order and were eventually sent a return label. We returned our package and never heard from Fangamer again.

Currently resolving our issue with Paypal to get our money back. Shame on you Fangamer.

I rarely leave negative reviews

I want to suggest to not order the Nine Sols Deluxe edition, its getting send folded in very thin cardboard that squishes almost instantly upon handling. Mine came with very bad damage (basically all sides damaged/the product cant stand on its own) and it seems that more people received their product damaged.

Of course I contacted Fangamer for a replacement copy and I received a very dismissive reply back that they only want to refund 10 USD.

After some more attempts to get a replacement copy they said I could send it back at my own cost + I wouldnt get the tax back either (So they basically refund just 50% of the purchase and keep in mind you also paid to get it shipped to you in the first place so you end up spending almost 50/60 USD (shipping/tax) without a copy either if you are from the EU.

The only option is to keep the damaged product which is caused by very very poor packaging for a Deluxe Edition.

Watch out buying from Fangamer, if the product is damaged you wont get any service besides a 10USD refund.

I will avoid ordering from them in the future

Emailed them 6 times by now, its been 60 days. They keep on saying about changing warehouses, while the message about a 7 days delay is on their site for over a month now.

I emailed the company when I was having problems trying to purchase an item, they kept telling me insufficient funds but I absolutely had the exact amount needed. Their response to my email made me feel stupid. They didn't answer a single question I had and all they did was explain how a transaction works when I know perfectly well how a damn transaction works. So considering all of the facts I believe they were trying to scam me out of more money than I was supposed to pay and that's why it said "insufficient funds". DO NOT BUY FROM THEM, they have horrible customer service, they ship damaged and broken items to customers and they have told customers that "we do not ship anything in collectors quality" that it may be new but its not their fault that the customer received broken items or faulty items. AS A COMPANY YOU ARE SUPPOSED TO SHIP ITEMS IN BRAND NEW CONDITION.

Fangamer have been amazing to buy from.all items came in good time.

All items were in good nick except the stardew valley gamer manual which had a blemish under the dust jacket. They got back to me and offered another replacement without having to send the blemished copy back.

Thanks heaps to the team at Fangamer

Ordered a set of Hollow Knight figurines. At first everything was fine and order was shipped (or it looked like it). Than, in the middle of delivery tracker stopped showing any updates. It's been half of month, I've tried to contact both Fangamer and delivery service (DHL). No answer so far. Their support is either lazy of is simply absent.

For now it looks like a scam from Fangamer.

Poor communication takes 3 days for an answer that is not helpful. Took 14 days just to ship an item I bought as a gift. I wonder how much longer. Try and support a small guy, Never again.

AWWWW MY BABY MY SKRUNKLE THANK YOU SO MUCH FANGAMER HES PERFECT I love him and i love one of your mailroom workers she's so sweet and professional when handling questions you should totally give her a raise👀