D&M Tools Reviews 

19,750
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 901 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing and the consistently excellent service, noting the helpful and professional staff who provide clear communication. Many people also praise the fast and efficient delivery service, often receiving items quicker than expected, along with the high quality and wide range of products available. However, some customers also noted occasional issues with product quality or receiving older stock than anticipated. Additionally, a few people experienced challenges with the delivery process, citing delays or unprofessional conduct from courier services, and sometimes finding the parcel tracking system to be unhelpful.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and reliable... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Product

Customers had positive experiences with product, often praising the good quality and the fact that items were... See more

Price

Clients share positive opinions on price, with many reviewers consistently highlighting competitive and good... See more

Order

Reviewers highlight positive aspects of order, often praising the ease and efficiency of the ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very competitive price, fast delivery from D&M Tools. The Proxxon FET table saw is a nice in between size machine, ideally suited to occasional amateur project purposes. Having had an accident with a... See more

Rated 5 out of 5 stars

Ordered a disc sander as a birthday present. The delivery guy kindly brought it (40kg) from the front of the house to the back. Well wrapped. Communication from D & M Tools excellent throughout - con... See more

Rated 5 out of 5 stars

The tool I ordered in the early afternoon was dispatched on the very same day. I also got an email adviding me that delivery could have taken a bit longer due to shortage of courier personnel, which i... See more

Rated 5 out of 5 stars

Excellent service. Ordered heavy item at lunchtime, delivered by pallet the next morning. Clear and immediate communications, really helpful on the phone, good prices , free delivery ( when others qu... See more


Company details

  1. Tool Store
  2. Construction Machine Dealer
  3. Garden Center
  4. Hobby Store
  5. Home Improvement Store
  6. Safety and Work Wear Store

Written by the company

D&M Tools are an independent family run business, located in Twickenham. Established in 1978, in 2023 we celebrated our 45th Anniversary. We pride ourselves in supplying Quality Branded Hand Tools, Power Tools and Woodworking Machinery at trade prices, for DIY Enthusiasts and Trade. Our fully trained sales staff are pleased to give you expert advice and knowledge and an after sale service you can trust. Don't miss The Tool Show, our annual show at Kempton Park Racecourse, this year on Friday 9th - Sunday 11th October '26. Full details at www.thetoolshow.com

D&M Tools Information

Written by the company

Free UK delivery on most orders over £99*
*Up to 25Kg max single item. 1-3 working days. Next day delivery option is available For full details of our carriage rates visit our website.
Collect D&M Loyalty Points
When you place an order on-line with us using your loyalty account, you'll earn Loyalty Points (shown in £) on many products*, which can be used as part or full payment on future orders.
Expert Advice & Service
If you would like advice on which is the product most suitable for your needs or budget, or have a question about a tool or accessory, contact us using the details below and one of our fully trained staff will be pleased to help. sales@dm-tools.co.uk tel: 020 8892 3813
Over 10,000 lines available from our on-site stock!
Order with confidence. We hold stocks of the majority of the items we list, stock status is shown on our website and we will notify you by email or phone if any items are not available. (You may also request to be notified when an out of stock item comes into stock.)
1 Hour Delivery Window for most orders*
For the majority of our deliveries you will receive a 1 hour delivery window via email or text notification and you can change your delivery date if not convenient by text or email. * Except heavy or oversize items
Click & Collect
Order on-line or by phone and collect from our Twickenham Superstore (Pay on collection)

Free delivery on most orders over £99*

PLUS next day delivery available

*Up to 25Kg max single item. 1-3 working days. Next day delivery option is available (order before 3:30pm) For full details of our carriage rates visit our website (https://www.dm-tools.co.uk/help#carriage)

Contact info

Promotion box for D&M Tools

The D&M Tool Show '26

Kempton Park Racecourse • Fri 9th - Sun 11th October '26 • FREE Entry

4.9

Excellent

TrustScore 5 out of 5

20K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(19,750)

892 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

1st class service at the best price

I purchased a Festool table saw package and the service I received was first class. I have always used DM Tools...including going to their shows and I have always found that their service has been first class and I would recommend.

12 May 2026
Rated 5 out of 5 stars

Excellent service

Ordered a disc sander as a birthday present. The delivery guy kindly brought it (40kg) from the front of the house to the back. Well wrapped. Communication from D & M Tools excellent throughout - confirming delivery dates, times & giving me a named person to contact if any issues. Would absolutely recommend D & M Tools.

13 June 2026
Rated 5 out of 5 stars

Professional service

Purchase of the Kapex trolley and saw stand. Then decided to buy the left and right Festool supports. Unable to find the code on the website, I called the Store and was quickly given the code and 20 minutes later, order processed 👍

20 June 2026
Rated 5 out of 5 stars

Good service and price…

Called their customer service who answered quickly and give the info I was after. I then ordered online and received item a day or so later. Happy with service and price. How ordering next item and hopefully get the same good service. Thanks.

26 May 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Ordered heavy item at lunchtime, delivered by pallet the next morning. Clear and immediate communications, really helpful on the phone, good prices , free delivery ( when others quoted £79 delivery!).
This is how it should be done.

17 June 2026
Rated 5 out of 5 stars

circular saw blades which…

Ordered my circular saw blades which was a very reasonable price, easy to order and a quick delivery service. Would highly recommend as will be ordering more tools and equipment from this company 👌

11 June 2026

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