Deichmann Deutschland Reviews 

Our experience was very good. They assured us that the stair handrails were going to be the right length. They were. The quality of the wood was excellent. They phoned us with an arrival time and everything arrived in perfect condition and perfect timing. Highly recommend the product and the service.

You can find affordable shoes comparable to other stores but the quality is average.

Went to Deichmann Mainburg in Bayern this morning and was treated with such rudeness and only because I was soo unwell and sick and didn’t have the energy to have a discussion with the the lady behind the counter I just left without saying a word. However such rudeness shouldn’t go without reporting it. If anything would be done about it I doubt it.
She was a grey short haired lady , age I guess around 40-50 and she seemed to be in charge - because I also notice the dismissive manner in which she spoke to a young lady who was working there too.
I returned summer sandals - and she had a huge problem with this - although there was a whole wallop summer sandals on sale still in the shop.
It is people like her that would make me think twice to return to Deichmann
Totally unacceptable!

I’m writing this review about your store. I’m very dissatisfied with my experience and the situation that has arisen. I ordered 7 pairs of sneakers for my team. Due to delivery issues, I didn’t receive my order; instead, it was sent back to the store and successfully delivered there. Customer service told me that I needed to fill out a form and they would process the refund immediately. After I filled out the form, nothing happened, and I was told to just wait, since they don’t process refunds for amounts over 100 euros. This is a complete scam—don’t shop at this store. My order number is 18168209.

What a terrible service. We ordered 2 pair of socks and backpack from them. We only received one pair of socks and refund for items they did not have. The problem is that one pair of socks was 7 euro because what they did by refunding was charge for postage which was free if all items were shipped as per original order. All this without sending a single email. I will avoid ordering from them ever again.

I visited this store this week looking for a wide sandal. I was served by Enrico who was kind and considerate. The shop is clean and well laid out. Well done !!

Yesterday, I visited the Deichman store in Storcenter Nord to purchase a pair of sports shoes, but I unfortunately had a very poor experience with one of your employees. While I was trying to find the right size, an employee was arranging the shelves and dropped a shoe close to my head. Instead of apologizing, she arrogantly and coldly told me to move aside because she was working.
​Despite the fact that she had seen me trying on shoes there from the beginning, her unprofessional attitude made me uncomfortable, so I decided to leave the store and purchase my shoes elsewhere.

Excellent service. Sandals delivered within 48 hours. Very pleased with sandals too

I bought a pair of Cosmic Runner trainers at the store in Timisoara, Romania. My trainers had fallen apart and I desperately needed a new pair. I was very surprised by how poor the support was in these sports shoes. I walk for miles regularly and I realised very quickly that there was next to no support in these trainers. I could not return them as I was passing through Romania and had left a couple of days later.
I had to buy a new pair of trainers days later as these Nikes provided no support for my body. I actually went to the Nike store in the UK to ask if they were fake. They said they were not fakes.
Back to Asics, the brand that actually supports my walking. A shame I couldn't find them in my size in Timisoara. I'm still shocked at how terrible the Nikes are. What a waste of money! Never again!

Rude, indifferent, and surly staff. They accused me of theft. They didn't even apologize. I will never go to that store again.

I had the worst shopping experience ever in this shop. After waiting half an hour to be serviced found that the plastic shoes I had bought couldn't be returned when had been just bought two hours before. I will never buy anymore in this shop and hope that nobody does as shoes quality is really bad as well

One is generous. Went today
.Shop was quiet.i gather manager and a work colleague having a lovely little chat. I asked about a pair of boots in my size.the girl said if not on there we haven't. And they continued their conversation. Zero customer service xx

Why are they using the worst delivery company evri????

In the customer account it says that returns are possible without a printer, yet when ordering via Hermes, this is not true. The customer service was useless when I complained.

Really helpful gentleman who was really helpful and genuinely interested, he helped me buy boots and trainers. Chap at the til also very helpful and assisted with signing up for the app. Peterborough store 12/11/25. Good choice and discounts too. Nice to get good customer service.

Had issue with staff and they tell you to return to shop. My husband has to take the footwear back as I have limited vision with cataracts. The four women ganged up on him in the store. Saying I had to have bank card myself. Well I don't have bank account as don't get benefits and don't have credit card, as don't work. Tried sending emails to CEO comes make post master notification. I returned the footwear back to store and told on phone that I would get confirmation email today nothing arrived. This was for £14.99 refund and now the customer service is on maintenance again on their phone calls. Got order form back and signed receipt but no money yet into my PayPal account.

To the Young Gentleman at The Torquay branch.

Thank you for your Late Afternoon service!

I was stunned to be provided with an Actual Shoe Horn! These Skechers are so comfortable. I am sure Skechers will increase the range.

I have been a good customer of this store for many years, and even advertised it to my friends. However, last week, I was disappointed to find out that they truly do not care about their customers anymore.

I bought a pair of 60€ high boots from their Munich store in Neuhauser Str. last Saturday, 20th Sept 2025, which I only briefly tried in the store, and then wore for the first time, only for a couple of hours a few days later. As I was walking with them, I realised something was off, so I immediately returned to the house, and while trying to take the left boot off, I realised my sock was stuck to its bottom, which led to me having to use force to pull it out (later realised there was glue all over it) because the shoe never had an insole!!! It was just a piece of wood! (see pic below)

Of course I was really shocked and worried about how they could be selling shoes at such state, however, as I know mistakes can happen and I truly trusted the store, I went there the next day, Thursday (only 5 days after I bought them) to inform them about what happened and request a new pair of the same shoes - not a refund, just to exchange them.

This is where I was shocked to hear that according to the 2 people who spoke to me "there is nothing they can do because I wore the shoes" and "I should have checked them better before I bought them". I am truly astonished at the fact that they literally told me in my face that they can sell faulty shoes, and scam people into buying them, by simply arguing that it's not their fault cause I should have checked them. Well, I am truly sorry I trusted your brand and didn't expect to be scammed by you. And I am also sad to hear you wouldn't take them back cause I wore them once, as if, if I hadn't, you would have taken them back and then what? Sell them to someone else who will fall for your scam like I did?

I completely get that you have a policy and if I don't like the shoes or whatever but still wear them, then I cannot return them, but this is not such a case. This is a case of a faulty product to begin with, so anyways it doesn't matter if I had worn them or not, cause you *can't* and *shouldn't* resell them. To me, it is the same as finding a fly in your food after having started eating it in a restaurant, and the waiter refusing to take it back and bring you a new one because you had eaten parts of the food.

Saddest thing was the total unwillingness of the 2 people I spoke with to help. Not even offer one of the insoles they sell on the store. I truly felt as if they didn't care at all about this and if anything, were happy they managed to profit from a faulty product that should never have been sold. And of course I get that I should have checked maybe better when I bought them, but these boots were high, you had to really look inside to see the bottom of them, and to be honest, I never thought this is something that could ever happen in such a well known and trusted shop.

All in all, I am truly disappointed by Deichmann. I feel scammed and basically like I threw 60 euros to get a pair of faulty shoes, whilst I could have spent the same or a bit more elsewhere and be treated fairly with a good quality new product. I will never be shopping from them again and I would also suggest to everyone else to do the same, unless they are willing to risk being scammed...

Bought 5 pairs of socks at Deichmann in Nairobi (Yaya Center). Staff told me the price was 5 for 500 KES, and there was even a sticker confirming the deal. I was charged 950 KES instead.

When I went back, the salesperson refused to honour the advertised price. I contacted Deichmann customer service — UK told me to contact Kenya, and Kenya hasn’t responded.

Very disappointing experience. As a Danish customer, I know it’s illegal to advertise one price and charge another. I expected better from a global brand like Deichmann.