Castro Electrónica Reviews 

I bought a cooktop online. It took them the 10 business days to post it, which is the maximum time according to their website. However, I have tried to contact their store via phone several times and they do not answer their phone. I have sent many emails and it took them more than a week to reply. The delivery company booked to deliver three different days. They would not deliver and did not even sent a message. That means three days I had to stay home all day waiting for no reason. Resuming, not a good experience, no support from castro electronica at all. The worst customer service and delivery service. I would not recomment to anyone and will not buy from them again.

⭐⭐⭐⭐⭐ Outstanding Post-Sale Customer Service

We purchased our 20kg washing machine online from Castro Electrónica and have always loved their competitive pricing — they're consistently one of the best options out there for electronics and home appliances. We've also been impressed by how quickly orders arrive; ours showed up within just a couple of days.

But it wasn't until we ran into an issue with the machine, five months after purchase, that we truly discovered the value of doing business with them. Their technician was knowledgeable, efficient, and clearly took pride in his work. He diagnosed and resolved the problem quickly, and even left our laundry room spotless when he was done — a small detail that says a lot about the professionalism of the team.

Great prices, fast shipping, and genuine after-sale support — Castro Electrónica delivers on all fronts. Their range is impressive too, covering everything from small appliances to large ones, plus PCs and laptops. I will not hesitate to recommend them to our friends and business colleagues, and I'd encourage anyone to at least browse their website to compare selection and pricing.

Highly recommended.

Do not order anything from this company, it is the most incompetent in the field by a mile and you won't even be able to communicate with them. We made an order two weeks ago, which was supposed to be sent in 2 to 5 business days. We are still waiting with no estimate of arrival, they have no idea where the product is. Been on hold with customer support for half an hour now. Actual unbelievable level of incompetence, you have to wonder how they are still operating.

Dreadful experience and a complete lack of professional accountability. I purchased a mini fridge that arrived with severe structural damage, hidden directly beneath the factory-sealed protective film. I reported the issue on the exact day of delivery, and Castro Electrónica’s response was to shift the blame onto third parties, drag out the process, and invoke abusive delivery clauses to evade responsibility.

​Given that this is an essential household appliance for food preservation, forcing a customer to wait weeks for "internal investigations" or failing to meet statutory deadlines constitutes a severe inconvenience and a blatant violation of consumer rights under Portuguese Law (Decree-Law no. 84/2021).

​This matter has already escalated to formal complaints in the Official Complaints Book (Livro de Reclamações), a freeze on the payment plan with the financing provider (seQura), and submission to the Consumer Conflict Arbitration Center.

​A company that refuses to resolve issues stemming from its own supply chain and ignores consumer protection laws does not deserve anyone's business. If you are looking for a store with reliable, honest post-purchase support, stay away from Castro Electrónica.

Delivery and shop pick-up is a caos. This is my experience: once the payment is done they claim they have the goods ready for you to pick it up at their shop 60min later. You pay extra for "picking up at their shop". So the day after placing the order I drove by and had to wait 2 hours at the shop to get my package and no, the shop wasn't full. They seem to have good price tag but at the end of the day they are rather expensive.

It would have been more appropriate if I could give zero stars.

Absolutely terrible customer service. I was charged extra for a delivery attempt that never even happened, and when I tried to complain, the company completely refused to take responsibility and instead blamed the delivery company. There was no one to speak to — they can only be reached by email, and I honestly hope I was talking to a bot, because if those cold responses came from a human representative, that’s just embarrassing.

I did not expect this kind of conduct from a large and supposedly reputable company. This was an extremely disappointing experience, and I will definitely warn others before they order from them.

I purshased for the first time and price was amazing , the delivery was in 48h (working days) and everything went great! Will most certainly buy again.

Stay way, this store delivery system is a total scam, they didn't provide the instalation service that I paid for and I had to pay 3x the delivery in a total of 90€ just because of a digit in the postal code, customer support is also terrible, don't buy stuff here

Castro Electrónica rejected this review (3 stars) on Opiniões Verificadas "because it contained inappropriate language". So it stays here, but with 1 star. Needless to say, I won't be a customer again:

I bought some MOLEX power cables. Firstly, you have to watch out for the "fragile delivery" option that costs 2.99 and is enabled by default. I did notice it, but since it was something I wasn't interested in, I didn't pay much attention to it as I believed such a thing would be disabled by default. Having it enabled that way seems to me like a "dark pattern", designed to squeeze a few extra quid out of customers. What's more: with the infamous CTT delivering the parcel, I very much doubt they have any sort of control over how the package is handled.

Secondly: it took a very, very long time. I suspect they don't keep these items in stock, and that they order from "a supplier" whenever an order comes in. Well, I reckon if you put your mind to it you can work out who the supplier is, and it'll be exactly the one I wanted to avoid in order to give priority to local businesses. That said, given the price markup and the waiting time, perhaps next time I'll go straight to the source.

I am writing this to warn every potential customer: STAY AWAY from Castro Electrónica.

I fully paid for my order (Ref: 1847XXX) on January 6th, 2026. Today is February 13th, and after five weeks of deceptive excuses, the company officially admitted that the product HAS NOT even arrived at their facilities. They are selling items they do not possess and using customers' money as a zero-interest loan to finance their business.
This is a clear violation of Portuguese and European Consumer Laws. I have already filed official complaints with ASAE (Economic Police) and the Online Complaint Book (LRE). I have also initiated a formal dispute with Klarna to stop all payments.
Do not be fooled by their 'polite' emails; they are a professional stalling tactic. If they haven't shipped your item in 48 hours, they likely don't have it. I demand a full refund IN DOUBLE as per
Art. 12 of DL 24/2014. Absolutely disgraceful experience.

Saw the bad reviews, still went for it, got a malfunctioning item that they refuse to replace.

I registered because I wanted to put in an order online. The item was the cheapest I could find online. During the payment process I saw that Castro Electronica added 3% to the price for payments with card. Strange... It wasn't worth it so I didn't want to continue. I don't like to have profiles with my personal data on many websites (which I won't use) so I wanted to delete my profile. No information about that, I wrote an email to Castro Electronica. Now their game started. I received a link in portuguese, very unclear. Not explaining how to delete my profile. I wrote back and asked help to delete my profile.Tthe answer was 'playing dumb' from their part. After 3 emails back and forward it was clear they DIDN'T want to help. They didn't want to share information how to delete my data. This company makes sure you will not buy with them in the future. Then I looked on Trustpilot and wasn't surprised to see the low score and the many negative reviews. So I decided to write my review here as well, I hope it is helpfull for others.

Works Well. Recommended. opted for the delivery in Porto store and it worked well several times.

Excellent and very speedy service. I placed an online order for a dehumidifier on Wednesday and it was delivered by Thursday lunchtime. The price was significantly cheaper than other well known online stores and also offered free delivery. I will definitely check out Castro Electronica again if I need anything else.

You wonder why the prices look low? Because it’s a scam to make you pay more.

We ordered a refrigerator. The delivery person never called, never rang, and just left without delivering the product. When we called support, they demanded 40 euros to bring the refrigerator back. That’s fraud.

Their excuses were ridiculous: they claimed they didn’t have our phone number (even though support had just called us on it) and they claimed they didn’t have the apartment number (even though we entered it on their website).

Support couldn’t fix anything. Instead, they tried to charge us more. We had to cancel not only this order but also another shipment, because I refuse to trust a company that scams its customers.

This is not a delivery mistake — it’s a deliberate scam.

I paid €2,347 for three appliances and installation services. My experience was with online only. I never went to a physical store.

After more than a month:
One appliance was never delivered
No installation was done, even though I paid extra

They charged me €79.97 to reschedule a delivery they falsely claimed I missed — while I was waiting at home!

When I asked them to send a replacement for the missing dishwasher, they refused, saying nothing could be done until the damaged one was returned to them.

I placed my order on August 21, 2025, and after more than a month of delays and failures, I had to cancel today and file an official complaint with ASAE (Portuguese consumer authority).

Great prices mean nothing if a company cannot deliver or take responsibility. Shop elsewhere — Worten/Fnac/Mediamarkt/RadioPopular and other reputable retailers are far more reliable.

It’s good that they have many stuff to buy, and delivery is quick, but whats up with customer service? They are not rude, but they don’t answer questions as soon as possible, idk why.

Castro Eletrónica answers are 82% to negative reviews posted here, the problem is that those are automated responses, and in fact they don't solve the issues reported. After more than a week, I still don't have the products I payed for, nor the refund. Now their scam is to partially refund me!!!

Quite good experience on shopping online. Received frequently emails about the status of my order. Received the package in good conditions in a short time period

Order cancelled by them. no refund yet.
Tried their contact form several times. Eventually sent. I received a reply with no answer to any refund, but explaining that I could buy more from them.