Camper Reviews 

Somehow my parcel was incorrectly addressed, so that wasn’t good, but the deliverer recognised that and took it to a post office, so that was good. I really hope my neighbours address doesn’t get stuck in the Camper system

Been looking for this style- was so happy finally found it.
Everything is lovely about this shoes- good material/ quality, cute and comfy! except the strap is too short for me. It’s sad I had to return it, now back to square one. *Dear Camper, I hope you can make one exactly like this with a button and elastic for the strap so its adjustable- I had one like that before, it was so cute!

I am here to share my absolutely horrible experience with Camper shoes website.

I used to really like the Camper brand and purchased several pairs of shoes from their physical store in Montreal. After moving to Calgary, where there is no Camper store, I decided to place an online order.

I ordered a pair of blue boots in size 6. However, instead of the boots I ordered, I received a completely different item: a pair of brown shoes in size 8 that I never ordered and that were less expensive than the boots I purchased.

Unfortunately, there is no phone number available to contact customer service, so I had to communicate with them by email. The process has been extremely frustrating, with back-and-forth emails and very slow responses.

I requested a refund for the boots I never received and asked Camper to arrange a pickup for the shoes that were mistakenly sent to me. Instead, their customer service representatives keep sending me emails stating that I will receive my refund once the original boots are returned.

How am I supposed to return the boots when I never received them in the first place?

My issue is still completely unresolved. I paid for an item that was never delivered, received the wrong and less expensive item instead, and have spent a significant amount of time trying to resolve this with customer service.

This has been an extremely disappointing experience. Never ever order from their website.

At this point, I have decided to file a formal complaint with the appropriate Canadian consumer protection authorities.

Wrong pair of shoes came, different size and colour to the one I ordered. This was a duplicate order as my first one was lost by DHL and I still have not received a refund from Camper for it. I now have given Camper £250 and have one pair or incorrect shoes to show for it. No response from customer service other than 3 repeat instances of 'we're looking into it' which no real substance. Very disappointed.

Happy with the product. Fast shipping. Need live tracking.

Comfortable shoes

I ordered a pair of shoes for holiday - they didn’t fit and I tried to do a size exchange. It said the size wasn’t available, but it was available to purchase as new. I got stuck in an unhelpful customer service loop, so I gave up and ordered a new pair - it cost me more as I had discount for the first pair. The second pair have arrived and they’ve sent me two different sized shoes in the box.
I cannot get anyone to help solve this or to get them to me in time to go away.
It’s an endless frustrating customer service loop of no assistance.
It’s my first time ordering from Camper and it’s been atrocious.

Terrible !!! Took ages to deliver and only notify me the day before that part of the order would need to be cancelled. Such a terrible waste of time and horrible customer service. I would not be buying these shoes ever again.

I purchased green tasha sandals size 37 from camper.com on 24 July.I got an email the following day to state that global-e/camper handles their international orders and shipping.They also stated that my sandals had been dispatched & I would receive them on 31 July.They didn't arrive & tracking them with DHL express shows they had a waybill printed but not been contacted to collect my sandals. Countless emails to the company have achieved nothing.I have paid for my sandals 35 days ago & I have no idea where they are.I have asked for a refund but haven't received one.

Hello,

Thank you for getting back to me.

Customer Support Ticket Number: 1703662

Regarding the order number: as detailed in my claim, I purchased these boots in person at an official Camper store in Lisbon, Portugal (Rua de Santa Justa, 78), not online. Therefore, I do not have an online order number.

Since I currently reside in Brazil and the leather upper is in perfect condition while the rubber soles crumbled completely upon use, I kindly ask for customer management support to review this material defect directly under ticket #1703662 using the model code (K400249-002 GL 38# 20/17) provided in the photos.

Best regards,

Although I have been buying Camper shoes for many years and have always liked your products, I was very disappointed with the level of customer service I received. After placing an order, I was informed several days later that you were unable to fulfil it and was offered a 20% discount voucher as compensation.

Unfortunately, there was very little empathy shown in the communication, and the voucher cannot be used in conjunction with other offers, such as your current sale, making it of little value to me. Is this really the best solution Camper can offer? I expected a much higher standard of customer service from a brand I have supported for so many years.

I have been a loyal Camper customer for years because their wide toe box designs fit my feet perfectly. Unfortunately, their customer service and returns department fall drastically short of the quality of their footwear.
After 9 months of wear on a pair with a 2-year warranty, the shoes suffered major damage. I contacted customer service and followed their instructions to return them. Since sending them back, Camper has gone completely silent. They have not acknowledged receipt of the parcel, nor have they responded to multiple follow-up emails sent through their official app.
It feels like as soon as a customer requests a valid return under warranty, communication stops. A reputable brand shouldn't treat long-term customers this way. Camper needs to drastically improve its return process, management, and customer support responsiveness.

The package was delivered and the intem was soaked through. The Camper box was soaked and so were the trainers.

I have sent a complaint through and await a response. i have spent over $3,000 over the years and therefore look forward to the right outcome.

Regards

Ricardo

These shoes are incredibly beautiful, comfortable, and soft. I’m very happy with my purchase!

I bought a pair of Tasha Platform sandals online (with the thong and heel straps) and they hurts my toes and heel a lot. It’s a shame because I looooove the style; look gorgeous and very stylish (love the added height it gives with unexpectedly lightweight soles) but they are unwalkable. I was already wearing them with socks but still got blisters. Wish there are some ways to soften up the straps… they aren’t cheap and I couldn’t find similar styles out there.

Anyway the delivery was smooth, just disappointed with the fitting.

Hi everyone !
I want to share my bad experience with you, however the DHL courier was fine .
So, I ordered on the site a pair of shoes , size 46 , which I already own on othe model , order no 4008463215. They came in about 10 days which was not such a big problem, from now one the issues started . The pair was too big, I asked for a return, they sent me the label return, then I was asked to pay about 25 euro for the return, which suppose to be free of charge . I said, ok, I paid and returned the item. After more than a week , no sign from them, nothing written on my account with them, no purchase history, no return history, like on other sites ,nothing at all. I wrote them back a few times, I got just stupid answers generated by AI, like, which is the AWB of the return? which was written at the bottom of the bare code of it .
Finally, after more than a week, they deblocked me the return order , 4008507852, which I got it now. By the way , I intend to have my new shoes for my holiday, starting the 3rd of sept and the initial order was on 28th of July .I finally got my shoes today, the 25th of August, after almost a month .
This was my most expensive pair of shoes, around 160E per total , however the worse experience ever . I will never ever buy again here .

I have been using campers for 30 years and the pair I have received is the same size as all my other camera but they are size smaller. I need to return them as they dont fit!

I love my new twins loafers! They are the right mix of a shoe with some visual edge and a comfortable shoe with ample toe room.

Ordering was easy and shipping was fast.

Cheap labour used for footwear I used to love. Not paying silly prices anymore. RIP camper.