British Corner Shop Reviews 

53,212
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 1,147 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of products and their excellent quality. Many highlight the fast and efficient delivery, often arriving sooner than expected. Reviewers also appreciate the careful packaging, ensuring items arrive in perfect condition. However, some customers noted concerns regarding pricing and additional charges, especially for international shipping and duties. A few also reported products arriving damaged, melted, or not as advertised, with occasional missing items. Additionally, some reviewers experienced delivery delays or issues with order processing and communication.

What people talk about most

Product

Customers had positive experiences with product, often finding the items they needed at reasonable prices,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the quick and fast... See more

Order

Consumers find order to be a positive experience, with many praising the quick arrival and careful packaging... See more

Quality

Customers consistently note positive experiences with quality, with many items arriving promptly and in... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding items reasonably priced and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I recently ordered for the first time since BCS has changed hands. I ordered a product, and received something that was not advertised. I contacted customer service, and was told the brand had a... See more

Company replied

Rated 4 out of 5 stars

The service is always great and I know I am always going to get the products in the basket. The only thing I don't like is that they have changed the policy on multi buy items. You can also buy a ce... See more

Rated 4 out of 5 stars

The selection of British goodies is great, and the price for the items are reasonable. However these sweets were intended for Valentine's day and unfortunately did not arrive in time. My next though... See more

Rated 4 out of 5 stars

Good selection of products Website mentioned 2-3 days delivery in the USA, but it actually took a bit longer.


Company details

  1. Supermarket
  2. Candy Store

Written by the company

British Corner Shop is the British Brand Export Company – helping connect people worldwide with their favourite products from the UK. Stocking thousands of British food & drink items, we deliver worldwide using through our established international courier and freight networks. We don’t just lead the way on quality, we are also No.1 for trust and innovation. We deliver on integrity, expertise and ambition, quintessentially British values that resonate worldwide.

British Corner Shop Details

Written by the company

Excellent Customer Service
You can always contact us by phone or email, during office hours. Customer service is at the heart of what we do, and 7 out of 10 customers come back and order from us again.
Fully Tracked Delivery
We have embedded customer support with our courier, and you can track the progress of your order through your account page on the British Corner Shop website.

Guaranteed Delivery

Our packages are all fully insured.

Our packages are all fully insured.
All of our deliveries are fully insured, and we guarantee that any breakages will be refunded. We require photographic evidence of all breakages for a refund to be given. As a Sunday Times Fast Track 100 Export company, and winner of the Queen's Award for Enterprise in International Trade, you can trust British Corner Shop to deliver.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

53K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 51% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.4

All reviews

(53,212)

1,125 reviews in the last 12 months

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Rated 2 out of 5 stars

Whilst I know that it is expensive I…

Whilst I know that it is expensive I fell for the need for a taste of home- badly packaged so half the goods are not useable and their “ customer success “ rather than customer support team have still not got back to me.

15 July 2026
British Corner Shop logo

Reply from British Corner Shop

Hi Diane,

Thank you for your review, and we are sorry to hear that your order arrived in poor condition due to packaging issues. We completely understand how disappointing this must be, particularly when ordering a taste of home from abroad.

We do want to assure you that a member of our team has been in touch and you should have received an email from us directly. If you could please check your inbox, including your junk or spam folder, for an email from our customersuccess@britishcornershop.co.uk address and reply at your earliest convenience, we will get this sorted for you as quickly as possible.

We are committed to resolving this for you and look forward to hearing from you.

The British Corner Shop Team

Rated 1 out of 5 stars

I am so disappointed in this place

I am so disappointed in this place! I have purchased a few times and had an issue which did take awhile to resolve, but they did "resolve" it so I had given them another chance. Well I placed an order 6 days ago with no update or anything. It says 1 to 3 working days so I reached out hoping to have them ship my order or cancel it. Well 2 emails later and no response! My order still hasn't shipped! I could have ordered from Amazon and while it may have taken a few days later it was much much cheaper and at this rate as long as this has taken I could have maybe gotten it quicker and cheaper! Extremely disappointed at this point!

16 July 2026
Unprompted review
Rated 5 out of 5 stars

excellent service

Company had the items I needed, which were reasonable priced, and were delivered promptly and in excellent condition.

9 July 2026
Rated 2 out of 5 stars

Very poor service

As stated on your website despatches normally take place within 1 to 3 days. In my case the parcel was reported as being packed and ready for shipment 14 days before it was despatched.

I emailed your customer services about this (twice) and expected a reply within the 48 hours also stated on your website. I eventually received an email from yourselves that a) didn't offer any explanation as to the delay in despatching the parcel and b) didn't even apologise for said delay.

When the parcel eventually arrived I found that one of the boxes of Yorkshire Tea had what appeared to be a knife cut on its underside. As the cardboard packaging had no marks or tears I can only surmise that the Yorkshire Tea box in question was packed in this damaged condition.

All in all your quality control procedures and customer service attention were woeful on this occasion and need to be greatly improved if you wish to retain my business.

Sincerely,

Francis Rainsford

8 July 2026

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