I recently ordered for the first time since BCS has changed hands. I ordered a product, and received something that was not advertised. I contacted customer service, and was told the brand had a... See more
Company replied
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British Corner Shop is the British Brand Export Company – helping connect people worldwide with their favourite products from the UK. Stocking thousands of British food & drink items, we deliver worldwide using through our established international courier and freight networks. We don’t just lead the way on quality, we are also No.1 for trust and innovation. We deliver on integrity, expertise and ambition, quintessentially British values that resonate worldwide.
Written by the company
Our packages are all fully insured.
195 Darras Road, Darras Hall, NE20 9AF, Newcastle, United Kingdom
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This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 1 month
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Whilst I know that it is expensive I fell for the need for a taste of home- badly packaged so half the goods are not useable and their “ customer success “ rather than customer support team have still not got back to me.
Reply from British Corner Shop
Items ordered were sent on time and were exactly what was ordered but overseas shipping was not good -held up by USA custom's for nearly ten days,
07 22 2026
I have just sold my Convenience Store.
Looked everywhere for Orange and Lemon Barley.
Found it on Corner Shop.
I'm so pleased to have decent squash.
Delivered on time.
No fuss.
Great service.
Thank you
All the merchandise I ordered was very good. Will be definitely ordering again
My wife is from England and any time I order from you she is soooo excited when the box shows up! You should think about doing a subscription. Like a box every 90 days. Let's customers pick some and then surprise us with some other stuff.
I am so disappointed in this place! I have purchased a few times and had an issue which did take awhile to resolve, but they did "resolve" it so I had given them another chance. Well I placed an order 6 days ago with no update or anything. It says 1 to 3 working days so I reached out hoping to have them ship my order or cancel it. Well 2 emails later and no response! My order still hasn't shipped! I could have ordered from Amazon and while it may have taken a few days later it was much much cheaper and at this rate as long as this has taken I could have maybe gotten it quicker and cheaper! Extremely disappointed at this point!
I absolutely love everything being British I enjoy shopping for products I love at an affordable price.
Great products. Sent and received without any hassle. Will definitely use to send to USA again.
British Corner Shop offer a really wide range of products not always easily obtainable elsewhere. Their website is extremely easy to navigate and place Orders, and any Order I have placed has been delivered very well packaged, within an amazingly short time.
Ordering was easy, and everything I ordered arrived promptly and in good condition.
Very efficient and the delivery is exceptionally fast.
Packed very well, quick shipping, and great selection!
Company had the items I needed, which were reasonable priced, and were delivered promptly and in excellent condition.
The order arrived as expected and was wrapped carefully to avoid breakages to fragile contents. Thank you
I found what I wanted - things not available in the U. S. - and it arrived in a reasonable amount of time.
As stated on your website despatches normally take place within 1 to 3 days. In my case the parcel was reported as being packed and ready for shipment 14 days before it was despatched.
I emailed your customer services about this (twice) and expected a reply within the 48 hours also stated on your website. I eventually received an email from yourselves that a) didn't offer any explanation as to the delay in despatching the parcel and b) didn't even apologise for said delay.
When the parcel eventually arrived I found that one of the boxes of Yorkshire Tea had what appeared to be a knife cut on its underside. As the cardboard packaging had no marks or tears I can only surmise that the Yorkshire Tea box in question was packed in this damaged condition.
All in all your quality control procedures and customer service attention were woeful on this occasion and need to be greatly improved if you wish to retain my business.
Sincerely,
Francis Rainsford
Excellent and professional seller with very fast delivery and excellent packaging. The quality of the food is delicious. Thank you.
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