Bouygues Telecom Reviews 

I have had multiple disappointing experiences with Bouygues Telecom because of changes made to my account without my explicit consent.

Most recently, I discovered that I had been charged for a Norton antivirus subscription that I never knowingly subscribed to. Unfortunately, I only noticed the charges after three months. When I contacted customer service, they refused to refund the previous charges, despite my explaining that I had never intended to sign up for this service.

This is not an isolated incident. In the past, my mobile plan was also "upgraded" to a more expensive offer without my explicit agreement, resulting in higher monthly charges.

These experiences have seriously undermined my trust in Bouygues Telecom. Customers should not have to constantly monitor their bills for services they did not knowingly request or for changes to their contracts.

I would strongly encourage anyone using Bouygues Telecom to carefully review their monthly invoices and verify that no additional paid services or plan changes have been added without their knowledge.

Based on my experience, I cannot recommend this company.

Small boutique but warm ambiance. Went to look for a mobile without reserved online before but the experience went smooth.

Excellent experience - everything was addressed

As a gite owner I wanted good wifi The product is excellent, the customer service at the shop in Bergerac was fantastic. Mr Baptiste spoke perfect English and was extremely helpful.

They were very helpful when we transferred from our previous supplier and kept us updated every step of the way during the changeover. Informative, professional, efficient and friendly - all their staff were great!
The products/packages they offer are competitively priced and our new equipment arrived safely within 48 hours. The installation team were punctual and their work was clean with minimum disruption. Overall a quick and easy experience and I would highly recommend them.

Absolutely awful! Cannot imagine that the company can survive with this quality of service in 21 century.

They dont have the phone i wanted not even in stock !!! Like dude

I wanted to get an extra digital SIM card on my Irish iPhone. Bouygues already supply our broadband, so we wanted to stay with the same company.
The young man in the shop had a small understanding of English , but the was extremely helpful and we managed to get exactly what we wanted.
Top marks.”

Good service and great team, very helpful! Would highly recommend, Tarbes!!

If I could give a zero I would. The technical solution does not work, it cuts constantly whether fibre or 5G service or 4G. Technicians cannot install fibre, and cannot recommend who can install fibre. Have spent more hours possible either reporting an issue or discussing an issue with multiple consultants who do not have any record of any of the previous discussions, and still not resolved.

I never receive any sms when i travel out of Europe and use a local SIM instead of theirs. But their customer care representative is so dumb that he is not even understanding the problem I’m trying to describe since two days.

They offer internet where you can use a temporary box to get Internet while you’re waiting to have your regular Internet installed. Another option would be if you were only staying in France for a couple weeks would work great too. The Internet is good and easy to install.

Great experience getting my new Google Pixel 10a. The attendant in the boutique lived in Australia so he spoke Great English to help me make a choice. Very friendly staff

A very fast and efficient service for setting up a new mobile service.

intervention difficile rondement menée et efficace.

The lady at bouygues in paris 14 ( general leclerc) last monday morning, she so nice, lovely and patience 10 etoile for her

Impossible de contacter le service client par message sans l'application car le chat n'est plus accessible sur le site web.

Le personnel d'intervention à domicile est particulièrement aimable, professionnel, patient et pertinent!

I subscribed to a €2/month plan and was repeatedly charged €31 without any clear justification. Their explanation? Supposedly exceeding my data limit or using it abroad, which is impossible. I used this as a secondary SIM to receive calls and blocked all internet usage on the line to make sure it couldn't happen.

When I called customer service to ask for an explanation, instead of helping me they became aggressive and threatened to send a collection agency after me.

I then went to a physical store and waited over an hour, only to be told they couldn't help me because I had subscribed online.

This experience was frankly disgusting. No transparency, no accountability, and zero customer service. I've since switched operators and won't be coming back.