Book Hero Reviews 

5
•
TrustScore 4 out of 5

4.1

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Company details

  1. Book Store

Written by the company

Book Hero is New Zealand's online book store. We stock a huge range of books in our Auckland warehouse ready to ship your next favourite book overnight across New Zealand!


Contact info

4.1

Great

TrustScore 4 out of 5

5 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.1

All reviews

(5)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is how its done!

Absolutely excellent first experience with Book Hero. Fast delivery, great communication, and competitive pricing.

20 October 2026
Unprompted review
Rated 5 out of 5 stars

Best online book store.

The best online book store in the world. Consistently the least expensive books and you receive your order in 1 to 2 business days. Thoroughly recommended.

15 October 2026
Unprompted review
Book Hero logo

Reply from Book Hero

Thank you so much for the recommendation and the kind review Kelle, we're very grateful for the support!

Rated 5 out of 5 stars

First time user of this business and I…

First time user of this business and I found them to be absolutely brilliant. Ordered one afternoon and in my mailbox the next day! Lots of email communication , well packaged just so easy! I absolutely am thrilled especially when shopping online can be abit hit and miss! Thank you and I'll definitely be shopping again!

14 September 2026
Unprompted review
Book Hero logo

Reply from Book Hero

Thanks so much for giving us a go Tina. We're glad to hear you enjoyed the expeirence and we look forward to your next order with us :D

Rated 5 out of 5 stars

Great, Fast shipping

Great, heaps of books and if I order before 4pm I always get it the next day all the way in Christchurch!

10 September 2026
Unprompted review
Book Hero logo

Reply from Book Hero

Thanks so much for ordering with us and for taking the time to leave a review, we really appreciate it!

Rated 5 out of 5 stars

Great NZ online book retailer

Great service - ordered on a Monday afternoon and recieved my order the morning of the next day.

24 March 2026
Unprompted review
Book Hero logo

Reply from Book Hero

Thank you for the lovely feedback! We do our best to get orders processed and shipped out ASAP and we're very proud to be able to offer overnight delivery throughout NZ :D

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