Bodylab Reviews 

I ordered cashew butter some days ago and received the package only to see the cashew butter was already expired this August. Not sure what to do with the order. Such a pity!.

this is hands down the worst site to buy supplements in the Netherlands. Any time I go on here and see the prices I cannot believe it. This place has prices 50% higher, they pretend to give out 40% discounts and when you try it, it warns and says only on bodylab products. Why would I ever want your products in the first place? The same goes for signing up for marketing emails, fake discounts, high prices, bad site experience.

Top quality

I have been a loyal customer of Bodylab for many years, ordering regularly, even from two different accounts.

I have never experienced anything like this before.

Honestly, I don’t know what happened to this company, but the level of service has become unacceptable.

It started with an issue in my order, which can happen.
I stayed polite and patient.
But then things went completely off the rails.
I exchanged 14 emails in just 3 hours with customer service agent (Angela), simply because she kept ignoring the actual questions I was asking in each email, which I even had pointed out to her, which she kept ignoring.
I had to repeat myself over and over again.
That is not communication, that is exhausting.
Even worse, she made decisions without my consent, including canceling my order without me ever asking for that.
When I pointed out multiple times that mistakes were being made and asked for a simple acknowledgment or apology, I got nothing.
Not once did she say sorry.
I have never experienced customer service like that before.
Basic respect was completely missing.

Then suddenly… no replies anymore. Completely ignored.

After that, to my surprise, coz she didn't reply if she still was going to send them or not, I received my package, and both products (whey protein and creatine) were damaged. The containers were half open, powder spilled everywhere inside the box, even on the outside. Completely unusable and unhygienic. I sent clear photos as proof and asked for a replacement the exact same day.
Again, no response.

And then the cherry on top:
Without any communication, I received days later, a completely different whey protein product that I never ordered ever, and my creatine was not even replaced.
How is that acceptable?

I did not order that product.
I cannot use it.

I expect to receive what I paid for and ordered, not a random substitute chosen without my consent.

This whole experience has been frustrating, time-consuming, and honestly shocking.

From 14 emails in 3 hours, to being ignored, to damaged products, to an incorrect replacement… this is not the Bodylab I used to know.

Something has seriously gone wrong here.

I expect proper resolution, but more importantly, other customers should be aware of this.

And I don't want Angela to handle my emails and my orders again.
Enough is enough.
------
UPDATE : MAY 5, 2026

After my original review, I finally received a reply from customer service (Angela), but the situation has only become more concerning.

I clearly requested a replacement for the damaged products.
Instead, again, a refund was issued without my consent.
I was not informed properly, and earlier communication even suggested that my payment had been restored, which led me to believe my order would still be fulfilled.

Now I am being told that nothing further can be done because a refund was issued.

This completely ignores my original request and leaves me unable to reorder the same products under the promotional conditions I initially used.

Additionally, I was told that damage during transport is “not their responsibility,” even though I, as a customer, have no contract with the delivery company.
Those companies have contracts & insurance with the delivery companies. I never told Bodylab it was their fault the items arrived open and spilled out in the box. I told them those things can happen during transport and they should deal with this with the transportation company.

At this point, the main issue is no longer just the damaged products, but the lack of listening, inconsistent communication, and decisions being made without customer consent.
Very disappointing experience.
--------- my reply to the response of bodylab. May 6th see other review coz there is no room here anymore.

I ordered my product 3 days ago in Belgium, and it still hasn’t been delivered or even shipped. I’ve tried contacting the company multiple times via email, but I have received AI responses.
To this day, I’ve heard absolutely nothing.
What's going on?

I love their products. High quality whey, the flavours are amazing, fast delivery.

However, no support whatsoever. I needed to contact their support once, the emails was replied days after I managed to solve by myself and postNL.

The second time, I sent an email 3 months ago. I am waiting for a reply still. Also messaged them on Instagram, apparently inexistent.

I have insisted due to the products quality, but last time I have selected a wrong address I added previously, with a wrong postcode added, already accepting that I had lost the product. Didn't even bothered to email them again.

Customer support/experience can be improved and I know my sh*t. Ask me for tips. Do better.

I did not recieve my order twice. I sent few email to the customer service with no reply. Their fone number doesnt answer.... SCAM!!!

I sent three email on the below email and you never reply.

Sends me spam SMS even though I never ordered from them or gave them my number! I don't even know who they are!

I didn’t want to do this, as I don’t like leaving negative reviews but this is my last resort.
I ordered my product two weeks ago, and it still hasn’t been delivered or even shipped. I’ve tried contacting the company multiple times via email, but I haven’t received any response.
To this day, I’ve heard absolutely nothing. I genuinely don’t understand this kind of service.

I ordered a product more than 10 days ago, till today I have not received a product, nor answer to any of my emails... definitely not the best customer experience...

Very deceptive site. Placed my order on bodylab.nl on Tuesday expecting to get it by Wednesday. Thursday was a holiday so Friday at the latest. It’s now Tuesday and still haven’t received anything plus customer service doesn’t even bother to reply.

Ordered 2x500 protein powder, when k went to pick it up the delivery box was empty. Carrier adviced me to contact bodylab.

Their phone number does not work! If you mail them please check your spam folder, that is where all their mails ended up. They do respond to mails apparently.

(Order ref: 2800304143)
Despite the negative reviews I decided anyway to order a pre-workout and creatine (Optimum Nutrition) from Bodylab. Items came perfectly on time and well packed so nothig was damaged. I also had a coupon code a friend gave me so the price was definetly great for the products I ordered.
If you spend over a certain amount of money you can pick a free product but with my big surprise I received a second one! (a little protein shaker).
I totally recomend Bodylab and I will definetly order again from them.

Received damaged nd stolen stuff from package after 8 days after thé dáte od order, still no replay on cmplaint email with photos.

I ordered 2x 500grams of Creatine. Paid 2 weeks ago and still not received anything. I have sent them a proof of payment but no response. Very bad costumer service I won't advise people to buy something from Bodylab!

i orderd 2 tasty drops and they gave me the wrong flavour. I have contacted hem through mail and still no answer….

Very poor quality products and customer service. I bought the fruit punch preworkout wich is inedible and the protein pancakes wich has no flavour. I contacted them. They said that its my opinion and they couldnt do anything about it. Very sad to hear they dont care about the experience of their customers.

Horrendous customer service. I never received my order due to the parcel delivery and package got sent in return. It has taken me months to try to get my refund back and I still haven’t received it. A total of 190 EUR! Stay away from this provider who does not take their customers seriously. I will never use them again!

They text you all the time and their unsubscribe is a scam it’s not their AVSLUTA number