Byggmax Reviews 

Someone used my email in their systems. I never bought anything - I don't even live in Sweden - and I keep getting spammed with emails from them and I cannot get my email deleted, because I can only talk to an AI bot that it not helpful and will not delete my email from their systems. The AI bot keeps telling me to go to the physical store to get it fixed. They have NO way to contact them outside the bot. Emails are also responded to by an AI bot.

I can make this review as a verified purchase, because I am also getting all the receipts (which are not my receipts).

I guess public shaming will be the only way to get in contact with someone.

Delivery went from 2-5 days to maybe 3 weeks but cant say for sure. Still waiting. Customer service tells you if you cancel order still pay for delivery and return 😄. For so big company its a joke.

Horrible customer service lost package twice and is completely unresponsive to complaints and refuses to refund me.

I placed an order on 9.6. with estimated delivery on 17.6. It's now 14.7., still no product, no tracking number, and no refund.

Customer service has been a nightmare. They replied until 27.6. then completely disappeared. I sent 8 follow-up emails and got no response.

I called three times after they decided to ignore emails:
On 2nd July, they hung up on me mid-call. No call back. On 3rd July, I was told to “watch my inbox.” Nothing arrived. On 14th July, I was told the order cannot be cancelled on the phone, that I should send an email to the address that they are not replying from. Yet they still couldn’t confirm if the item had even been shipped and if it exists somewhere.

They keep blaming the supplier, but it’s this company ignoring me, not the supplier. No apology, no effort to help, no accountability. Every response I did get was dismissive and vague. They ignored repeated questions about tracking, gave no update or plan, and now expect me to just keep waiting endlessly with no proof anything was ever sent.

I no longer need the item. But they refuse to cancel the order or issue a refund.

Terrible service. Zero responsibility. Do not order from them unless you're ready to fight just to get basic communication.

Bought a pallet of bark online and was informed of a delivery date. I did not realise that Byggmax use Postnord the most pointless delivery company going!! So of course I never received my order. I had to pay for both delivery and an unwanted return. All because PostNord are so automated they are unable to accept a delivery conformation via email. Has to be via sms.

I purchased 60m² of vinyl flooring in Dec 2023. The delivery was delayed by two weeks. My first experience with service was already disappointing—I had reported the delay in December 2023, but no one contacted me until three months later.
After I installed the vinyl flooring, permanent stains started appearing after a few months. I contacted Byggmax, filled out several forms, and attached photos of the damage, which affected the entire floor.

I have reported this issue for over a year now. Each time, a different person emails me, and I have to explain the problem from the beginning again and again. The process just repeats with no resolution. Eventually, after a year, I received compensation for only 5m² of the flooring, which is far from acceptable. Now, no one is responding to my inquiries.
I have not accepted this compensation. I am extremely disappointed with this cycle of poor customer service. It feels like the company is just playing with its customers instead of providing real support.

Ordered foam boards. Looks like they’ve been lying under a tractor for ten years. Customer service by phone is a joke. Worst in a long time. Filed a complaint, but now I’ll miss my deadline. So thanks for nothing. Never again.

Very nice service.

Is this a joke?
Asking if I am happy with my purchase???
You haven't delivered yet the right one!!!!

pure garbage. If you have money and want to get rid of it, this is the right product.
- Hard to setup
- Unstable engine
- Heavy
- Unclear user manual

It is very disappinting for this second delay from you. My order number is B6DMF9

When I ordered it on 27th May it said 6-10 working days. Then the delivery date changed to 13th June and delivey time was 9-13. Now I got another email saying it will be delivered on 24 june.

I had booked an installer twice and he came and waited. I had taken a day off to receive it and get it installed and one night before you send a message to tell its delayed another 2 weeks.

Who will pay for the cancellation and waiting charges for my contractor? I lost over 200-300 due to this.

Good info on website, reasonable price, fast home delivery. Very easy to order from, am super happy! Tack så mycket!

Half of my delivered order was incorrect. The store could not do anything to fix the problem. The customer service person on the phone could not help either. I had to submit an online complaint. It has been over a week and I have not heard anything from anyone at Byggmax. This was my first and LAST time buying anything there. I paid a lot for the delivery too!

Ordered a firewood splitter two weeks ago. Delivery was supposed to be 2-5 days. Got a message that the splitter was sent two days after purchase. Since then - nothing. Have tried to call - turns out they don't take calls. Shipment tracking - non-existent. Have tried to write - turns out they don't answer written messages either (have written twice already with a several day interval to no avail). 7500kr floating somewhere out there. Not funny. I feel seriously scammed. Seems consumer rights protection authority is the next step, as Byggmax itself appears to simply have "gone fishing".

I’m hugely disappointed with the online shopping experience at Byggmax. Among other things, I’ve ordered 14 plasterboards of the 1200x2500 size to be delivered home. A few days before the planned delivery, I got notified that those plasterboards were out of stock, despite a much bigger quantity being available in the system when I placed the order. That was annoying enough, as I specifically chose to have home delivery, so I wouldn’t have to rent a trailer and deal with it myself. Other things that I ordered didn’t have the right quantity and were damaged during transport. Luckily, that issue was promptly dealt with. However, it is 3 weeks after I got the notification about the 14 plasterboards being out of stock (2 weeks after the delivery) and I still haven’t received my money back! This is absolutely unacceptable. Complete disorganisation and lack of respect for the customers. Do not shop in Byggmax!

Order online and paid directly then received 2 emails, one from Byggmax the other from Walley, neither with a kvitto

Contacted Walley by there supplied contact email but directly i get a reply saying my email address is blocked, so i called them, they are surprised but couldn't issue a kvitto saying Byggmax has to.

As you can't call Byggmax i emailed them at there supplied support email... 4 x and each time get a new Ärende nr but Byggmax never get back and still haven't

Online they say to contact Walley for a kvitto but wally state differently.

An absolute hopeless service from both

At Byggmax where i picked up my online order i mention the problem and a solution is offered, return the order and buy again directly so kassa kvitto is given.

As my original order was for 10348kr hence the reason i needed a kvitto for my accounts

What a disaster Byggmax and lets face use crated it

We ordered a final packet of floor-laminate to finish renovation of an office. The packet was sent by PostNord and arrived after 2 days. On opening, every board was found to have damaged corners where the packet was lightly damaged too.
Since that day we’ve done everything we can to get ByggMax to send a replacement. The first two return requests (reklamationsanmälan) were and remain completely ignored.
The third was acknowledged, action was promised. And absolutely nothing has happened despite several reminders from us.
This company seems to have a big problem with its concern and respect for the customer. If they deliver a faulty product they seem to think it’s the customer’s problem.
We’re into our 4th week of waiting for ByggMax to deliver. It’s affecting our business, you can’t contact them directly and they really don’t seem to care.

My goods were not delivered. Instead, I was informed that I would have to pick them up an hour away. The support team did not respond to my enquiry. There is no possibility of clarification by telephone. I am completely lost.

15 days of delivery instead of "2-4 working days" as described in delivery information.