APRIL Reviews 

You do not offer the website in English. Although there is a drop-down menu that says it will do English. It doesn’t work. When I call Customer Service, no one speaks English. I have questions and I need to change my bank information for you to take out my monthly payment. And there’s no one to help me.

I am a new client with April mutuelle. (27 May 2026)
A new contract arranged via an insurance agent.
I was not happy that it took three requests before I obtained the details of the new contract.

Today I have received a request from APRIL for more information regarding my complaint.
I did not take notes at the time, however I do know that I phoned APRIL office three times asking for a copy of the contract and the medical items covered. The documents finally arrived 22 June 2026.
NOTE: Reading the reviews, I notice that several other people had similar difficulties with communications with APRIL office

Interface homme/Machine trés conviviale et simple d'utilisation.

Simple et rapide et surtout process-logic that matches human being brain. I love it. Welle done.

Site fonctionnel. Rapidité de transmission

They do not reimburse easily and always try to find a reason not to reimburse for a visit, even general practitioner! They ask for certificates after the visit was made when it is not possible anymore, the blood tests are considered as a preventive tests which don't get reimbursed. They tell you on the phone to check your case again and then they never contact you again!! TO BE AVOIDED AT ALL COSTS!!

Further to my post concerning April mutuelle to balance my frustration with April, after endeavouring to find what document was required eventually I discovered that the document required was supplied by the hospital. So after emailing a request I received the paperwork which, I submitted to April and with twenty four hours 600€ was transferred to my account.
In this regard April were v efficient. All of this frustration on my part would have been mitigated if I had been told in May the items required.

They just want you sign the contract after that you will paye more than facture and every month you will pay 25€ penalty which we don't know about

They rejected my claim which was eligible for compensation. I tried 4 times to get it. First time when I asked why they didn‘t even read the claim because they told me physiotherapy isn‘t covered but I went to the hospital for my injury. The next times they didn’t even respond so I never got my money back.

Vraiment simple, lisible et direct

Cegema health assurance this firm is absolute rip off. I was given 10 days notice to renew my policy which by law it is 30 days cancel my policy 31st of December 2024. I had €1994 taken out of my bank account without my permission they said it was a mistake that would be a refund since then I have been waiting 94 days for a refund of €1774. Nothing this firm is a scam. You cannot get in touch with them by email or phone. My other insurance company have tried on my behalf to get in touch. Nothing this firm should be struck off the register of insurers. If this is the problem to get a refund. What chance have you to get your money for hospital invoices a specialist at the hospital I go to see did say they were not a good company to be with so that is from somebody in the system not good. I’ve been on the review site and there are 82 bad reviews so people beware not to touch these people with a barge pole all of us. retirees work hard all of our life to have a good life living in France and insurance is most important not to be ripped off like people like these. Please beware of this company.
Neil smith

Worst experience ever as a director of an enterprise. They are not able to take care of a simple account setup. Had to cancel the contract before setting it up.

Je viens de me rendre compte que cette mafieuse mutuelle, April.fr est capable de faire :
Ils m'ont envoyé un document n'acceptant ma résiliation qu'en février, le 22/02/2025 alors que je l'avais demandée en début de janvier après avoir constaté un prélèvement de 222,65€ au lieu de 157,64€, une augmentation de plus de 41% !
Je pensais que la résiliation était prise en compte j'ai donc décidé de prendre un contrat d'adhésion chez Harmony pour 167€/mois à partir du mois de février 2025. J'ai donc actuellement 2 assurances.

Acceptant cette arnaque sans scrupules je me demande pourquoi ils ont prélevé ma cotisation d'un mois entier alors que 2/3 de ma cotisation de 222,65€ pourraient suffire à améliorer leurs quotidiens !
Quelle bande de salauds !

I just realised that this mafia mutual insurance company, April.fr, is capable of doing:
They sent me a document accepting my termination only in February, 22/02/2025, even though I had requested it at the beginning of January after having noticed a direct debit of €222.65 instead of €157.64, an increase of more than 41%!
I thought that the termination was taken into account, so I decided to take out a membership contract with Harmony for €167/month from February 2025. So I currently have 2 insurances.

Accepting this unscrupulous scam, I wonder why they took my contribution for an entire month when 2/3 of my contribution of 222,65€ could be enough to improve their daily lives!
What a bunch of bastards!

The entire April Insurance team is a scam.

I upgraded my policy through one of their brokers and they accepted the application in July.

Then only after filiing a claim last month, April not only denied it but cancelled my policy entirely. They claimed "the risk I stated on the application" was not the same in my previous policy. So why did April accept the application and waited until a claim was submitted to deny and cancel the entire policy?

I never seen such scam and unethical practice in my life. April never replied to my email follow up and instead sent an automated reply saying it will take another 10+ working days to get an answer.

He also shared I will be getting a refund of the premium - and nothing until now.

DO NOT purchase April Insurance. You are better off uninsured!

I have written a review on the 30th of May for the same reason to which they responded, "Thank you for your review, bla bla" but nothing more. No action! Please don't try to take us for fools. I have asked you to cancel the contract as per my legal right, but you haven't done so. Instead, I receive various emails and postal letters forcing me to pay, threatening that I will be taken to court. This has been the worst experience of my life. I should have read the reviews before engaging with this company. I can only imagine what it must be like for those who are clients and claiming for reimbursement. It must be hell!!!!!

I have emailed April insurance three times to cancel my insurance. They originally wouldn't let me cancel without buying new insurance somewhere else which I’m pretty sure is illegal. I then sent them the necessary documents with my new insurance only to receive no response and also have an attempt of a direct debit taken out of my account. I just want someone to email me back with the confirmation that it’s been closed so I never have to deal with this terrible company again.

One needs to understand the claims system. This takes patience. It is easy to expect their Easy Claim app does it all, but once it is realised that this is NOT so, then life becomes totally uncomplicated.
It is a nightmare getting replies to emails.
The payment procedure may be slow at times but I do not think this is down to April. I might be inclined to look at the CPAM processing first.
The value for money is outstanding and is worth the hassels.

Horrible dealing with claims. I had an urgent specialist visit for my TMJ because I couldn't close my mouth - because of the misalignment. I had to do an MRI, see facial surgen and then do a surgery.
When I sent them the claim, with all the receipts and explanations, they replied (after two weeks and me contacting them again), that its a routine dental treatment. Hahah, it wouldn't be so funny if it wouldn't be so sad. I do not recommend anyone to use them.

Our family has used April Insurance for years in Hong Kong and so when we had to spend $4000 Euros on a trip to Europe we went with them again.

I recently had to claim for doctors visits and we can not even login to the 'easy claim' APP - they wont accept receipts any other way, ridiculous.

We have sent about 14 emails to people in their French office to try and solve this issue, at first they were responsive (although we only managed to login once and there was not even an option to upload the bills) we now cant even login to the APP.

Since then they have not returned emails, we are stuck with no option but to report them to the insurance regulator. Awful service and I will be upadating this to see how they respond. Because everyone respnds once you report on Trust Pilot - funny that.

The APRIL International Care team. WHAT A JOKE !