I o.rdered device and clicked on wrong deal which was MY FAULT. I spoke with Trish she immediately fixed the issue and REFUNDED MY BANK ACCOUNT. I COULDN'T BELIEVE IT... . There was an issue in delive... See more
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See what reviewers are saying
I have attempted to speak with someone at AirPhysio with the promise of a return call. The people taking the calls are too interested in shutting down the call before understanding the issue. Disa... See more
Company replied
The products come all the way from Australia and arrive quickly. Shipping updates keep you informed during the process. Airphysio really helps keep my lungs clear. I don’t get acute bouts of respirato... See more
Company replied
I dislike because holes for air smaller than needing and it's largest resistance and less vibrations of metal ball inside . I bought Chinese device OPEP ,it's much more cheap but works better tha... See more
Company replied
Company details
Written by the company
AirPhysio is a mucus clearance and lung expansion OPEP device. The device uses an all-natural process called Oscillating Positive Expiratory Pressure (OPEP). This assists the body’s natural cleaning process. This helps to maintain optimal hygiene in the lungs and restores lung capacity.
Contact info
Suite A, 13-17 Rivendell Drive, 2486, Tweed Heads South, Australia
- +61 1300 723 110
- support@airphysio.com
- www.airphysio.com
3.5
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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I o.rdered device and clicked on wrong…
I o.rdered device and clicked on wrong deal which was MY FAULT. I spoke with Trish she immediately fixed the issue and REFUNDED MY BANK ACCOUNT. I COULDN'T BELIEVE IT... . There was an issue in delivery, NOT thier fault, Trish fixed that as well. Have been using device for only 1 WEEK and could not be HAPPIER....
1 July 2026
Unprompted review
Reply from AirPhysio Pty Ltd
I’m so pleased we were able to get everything sorted out and ensure your device reached you.
Thank you so much for taking the time to leave a review. It was a pleasure speaking with you and corresponding with you by email.
We truly appreciate your kind words and your support.
I have attempted to speak with someone…
I have attempted to speak with someone at AirPhysio with the promise of a return call.
The people taking the calls are too interested in shutting down the call before understanding the issue.
Disappointed as I have been charged for shipping but an ad one day later promotes free shipping.
I sincerely hope this product is not a scam - if it isn't their customer service representatives need to be more attentive on the phone.
Very dissapointing.
23 June 2026
Unprompted review
Reply from AirPhysio Pty Ltd
Thank you for taking the time to share your feedback. I sincerely apologize that you were promised a return call and did not receive one. This is not our normal practice or the level of customer service we expect to provide, and I completely understand your disappointment.
I have reviewed your concerns regarding the shipping charge, and as requested, the shipping cost has now been refunded to you.
We also appreciate your comments regarding your experience when contacting our Customer Care team. Your feedback is important to us and will be addressed internally to help ensure our customers feel heard and receive the follow-up they have been promised.
AirPhysio is an established Australian company, and we take both the quality of our products and the service we provide to our customers very seriously. We sincerely apologize that your experience did not reflect the standard we strive to provide and appreciate the opportunity to make this right.
My problem is that there are NO…
My problem is that there are NO assembly instructions showing where the ball goes and what is the funnel for and where does it go? Making me crazy!
16 March 2026
Unprompted review
Reply from AirPhysio Pty Ltd
Hello, I can understand your frustration. It is very odd there is not a pamphlet in the box. I do apologize for the inconvenience. You can visit our website by clicking this link and it will take you to our User Guide https://www.airphysio.com/users-guide/ If you do not want to click on the link, please contact us at support@betterbreathingdevices.com and we can email you the pamphlet.
I bought the “buy two get one free” and…
I bought the “buy two get one free” and received them in October 2025, it is February 2026 and two of them have cracked where the top joins the arm so badly that they won’t stay connected. The sad part is that they really do work to clear my lungs. If they were durable I’d use them always, such a shame they are so cheaply made. I contacted them and after I sent the picture I never heard from them again.
It’s now March and I just got an email from AirPhysio wanting the #’s on the boxes, which I had and pictures of the broken pieces, which I had. Ball is in their park, hopefully they will make good on this product. I will update if and when they do.
Trish just emailed me again for my address so hopefully this is a reputable company that does stand behind their product. I will update and change my rating when I receive replacements.
UPDATE:3/31/26
I just received two new AirPhysio devices, I couldn’t be happier with this outcome. Hopefully I was just sent a bad batch and these will hold up for a long time, I will certainly come back and let everyone know if these break. Thank You AirPhysio for doing the right thing, I appreciate it.
10 February 2026
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Kathy, I am sorry to hear that. This is most unusual. We do have a 12-month warranty on our devices. I do see your order and have emailed you. Please check your spam or junk folder for my email. Kind regards.
Hello, it is great that we have connected. We do have a 12 month warranty which will be honored. Please check your email again so we can get new devices sent out to you. I sincerely apologize we did not get back to you, looking through our system I am not seeing an email from you. We do take the satisfaction of our customers seriously. But it is great we will be able to help you now.
Thank you so much for your kind message—I’m really glad to hear that you’re happy with the outcome.
We truly appreciate your patience throughout the process, and I’m confident these new devices will perform as expected and provide long-lasting use. That said, if you do experience any issues at all, please don’t hesitate to reach out—we’re always here to help.
It means a lot that you took the time to share your experience, and we genuinely appreciate your support.
This Air Physio is natural and…
This Air Physio is natural and effective. It is a professional looking device. I wouldn't be ashamed to use it in public, except it often induces coughing. I have upper respiratory problems. I wouldn't say it is extremely powerful. The price varies so shop around.
9 January 2026
Unprompted review
Reply from AirPhysio Pty Ltd
Hello, thank you for your feedback. We are pleased to hear that you are satisfied with your AirPhysio.
Reliable Trustworthy Worth the money
Trish the customer service representative that was dealing with my order for three AIRPHYSIO's had the patience to deal with my lack of this. Unfortunately, the company originally used Amazon Messenger who lied that they had delivered the items, when in fact they hadn't.
7 December 2025
Unprompted review
Reply from AirPhysio Pty Ltd
So pleased you did actually receive your order from AirPhysio.
Excellent results
I've had my airphysio device for a few years. I only use it when I have really congested lungs because of a bad cold & it always gets me coughing up mucus immediately upon use. It's been so helpful in those circumstances, bring up the mucus is a great relief. Glad I bought it.
11 October 2025
Unprompted review
Reply from AirPhysio Pty Ltd
Hi Susan,
Wow! Thank you so much for sharing your experience with how AirPhysio has helped with your overall lung health, particularly with clearing out mucus from your lungs! That is amazing!
We hope you continue to receive wonderful results from using your device!
Please do not hesitate to contact us for any inquiries or assistance.
Kind Regards,
AirPhysio Team
for breathing
got the appartus here for breathing...
just for the future, maybe will need it😅
9 October 2025
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Moondrad,
We greatly value and appreciate you as a customer and investing in an AirPhysio! We truly feel the AirPhysio will help with improving your overall lung health.
I have provided a link to a video below on how to use your new AirPhysio device:
https://www.airphysio.com/users-guide/
We recommend that you use the device 2 – 3 times a day for a minimum of 2-3 weeks, most customers get the best results after using the device for upwards of this time frame.
Please do not hesitate to contact us for any inquiries or assistance!
Kind Regards,
The AirPhysio Team
Great drug free device
I bought my device through the airphysio site. It arrived quickly and no worries. I have mucus problems which baffled the doctor who prescribed an inhaler and cough bottle. Neither did any good so whilst searching on the Internet I came upon airphysio. It is fantastic and cured my mucus up. Last year I had to have surgery and before that had a pulmonary test which indicated that I may have asthma in my lower lung but she also said I take in a lot of oxygen on my in breath. I told her I was using it and she said whatever I was doing was really helping me. They don't like to promote it as drug companies make no money from it. I don't use it all the time unless I feel I need it. It's great.
1 September 2024
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Carol,
Thank you for this wonderful review and your feedback! We are thrilled to hear of your amazing results from using your AirPhysio!
We hope you continue to receive amazing benefits from using your device to improve your overall lung health.
Please do not hesitate to contact us for any inquiries or assistance.
Kind Regards,
AirPhysio Team
Problem operating …
I have copd I'm still having a problem working the air physio. Maybe I don't have sufficient breath to operate it .I look forward to your reply
22 August 2025
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Brian,
Thank you for your feedback. We are happy to assist you!
If the ball bearing is just moving slightly, it will assist you with mucus clearance and overall lung health. We recommend a consistent blow rather than trying to blow too hard. With continued use, you may feel more of a sensation.
We also recommend that you use the device 2 – 3 times a day for a minimum of 2-3 weeks as most customers get the best results after using the device for upwards of this time frame.
We have provided a link to a video below on how to use your AirPhysio device:
https://www.airphysio.com/users-guide/
If you have any additional questions or inquiries, please email us at support@airphysio.com and a dedicated customer support team member will be happy to further assist you with using your device for optimal benefits.
Kind Regards,
The AirPhysio Team
AirPhysio feedback.
When I use AirPhysio to relieve mucus build up caused by Bronchiectasis I have lung discomfort for over an hour after use, and it exacerbates my breathing difficulties. I have been careful to follow the instructions for use.
9 August 2025
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Ken,
Thank you for your feedback! We greatly appreciate it.
We are sorry to hear this is happening! We would love to help and are here to help. It would be very helpful to know how you are using your AirPhysio in more detail to offer additional support.
This issue may be due to over-exertion when exhaling into the device. Blowing too hard or too quickly may cause you to over exert your lung muscles. We recommend a consistent blow rather than trying to blow too hard.
If the ball bearing is just moving slightly, it will assist with the mucus clearance and overall lung health.
Please email our support team at support@airphysio.com. We would love to help and are eager to provide the best solution possible!
We look forward to hearing from you soon!
Kind Regards,
The AirPhysio Team
One of my best buys
Great product, it really does move mucus, I will never be without one again. It's made a massive difference to my life
13 June 2025
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Jayne,
Thank you so much for your feedback!
We are so happy to hear that your AirPhysio device has brought ease to your breathing and overall lung health. We hope you continue to receive amazing benefits from using your device!
Please do not hesitate to contact us for any inquiries or assistance.
Kind Regards,
The AirPhysio Team
Seems a bit suss!
Ordered this on line 6 days ago. I only ordered 1 device but was sent 2 devices instead for a total cost of $AU 177.97! I emailed them and found them to not being helpful & no explanation given as to why I'd received 2 devices! All emails were NOT from AUSTRALIA! Buyer beware when ordering online! Not happy! 😡😡😡
7 June 2025
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Tess,
Thank you for your feedback.
We are sorry to hear that this was your experience. Our records show that you emailed our customer service team, and one of our team members followed up to explain the ordering process and provided instructions to resolve this matter for you.
When purchasing a device, prior to submitting payment, there is a summary page that shows what items you have in your shopping cart prior to making your final purchase. If you notice the quantity is incorrect, you can edit your shopping cart prior to completing your purchase.
We are happy to assist you with a refund for the devices that you purchased in error. Our customer service team member sent over the instructions to return the devices you purchased in error for a refund earlier this week. Please check your email for further assistance. If you do not see an email, please send an email to support@airphysio.com and we would be happy to provide the information again and answer any additional questions.
We look forward to hearing from you to resolve this matter as soon as possible.
Kind Regards,
The AirPhysio Team
Bought mine a couple years ago it works…
Bought mine a couple years ago it works ok it cost me £12.99 why now £59 why. How can these rises be justified for a piece of plastic and a ballbearing? As usual ripping off the most vulnerable!!
19 April 2025
Unprompted review
Reply from AirPhysio Pty Ltd
Hello,
Thank you for your feedback.
The AirPhysio device is made using high-quality local materials. This includes using medical-grade polycarbonate that withstands high temperatures and is subject to stringent drop testing. Also, AirPhysio is validated by relevant local medical compliance, such as CE, TGA, and FDA. The price is a result of over five years of market testing and compares very favorably against comparable devices.
To best assist you with your pricing inquiry, we need additional information, as we would love to look into this matter for you. We are not familiar with the AirPhysio being offered for £12.99.
Please send an email with your order number, the email address used when you placed your order, and the website you are referencing to support@airphysio.com so that we may investigate this further to provide clarity and assistance.
We look forward to hearing from you!
Kind Regards,
The AirPhysio Team
I was so excited to order the AirPhysio…
I was so excited to order the AirPhysio and couldn't wait to receive it! After some delay and a reported back order situation, I reached out to customer service to check on the status of my order. I was met with the most caring supportive staff that kept me up to date on the status of the back order. When the product was finally available they expedited my shipping for no additional cost! When I received the product I began using it immediately and found relief for my mucus build up in my lungs after the first use. I was amazed! I am a singer and have been struggling with a persistent cough that has effected my singing and my confidence. I am so looking forward to the future now that I am on the right track with my lung capacity! I will update this review after I get back on stage :) THANK YOU AIRPHYSIO!!!
23 May 2025
Unprompted review
Reply from AirPhysio Pty Ltd
Hi Lori,
Wow, thank you so much for your feedback!
We are delighted to hear that the product is really helping out with your breathing and overall lung capacity. This is amazing to hear!
Customer service is our top priority and we work diligently to assist our customers to ensure they receive their device as soon as possible.
Using the AirPhysio regularly will continue to help strengthen your lungs. We are excited for you to return to the stage soon, please keep us updated on your progress!
We hope you continue to receive amazing benefits from using your AirPhysio!
Kind Regards,
The AirPhysio Team
Don't waste your time or money
I am unable to provide a review on the product because it never arrived. I contacted the company to receive several excuses, the product was backordered (and we didn't bother to tell the customer), shipping delays, etc. When ypu ask for a refund they ignore you and tell you to stop replying to their emails and submit an email to their general email account. I will now have to dispute the charge with my credit card. Avoid this company!
5 April 2025
Unprompted review
Reply from AirPhysio Pty Ltd
Hello,
We are so sorry to hear that this has been your experience! Customer service is our top priority. We would love to further investigate your order and experience with customer service to ultimately resolve this matter for you as soon as possible.
Can you kindly email us at support@airphysio.com and in the email reference "Investigation Ticket #:176164." We will locate your email so that we can identify your order to further investigate and resolve this matter.
We look forward to hearing from you soon.
Kind Regards,
AirPhysio Team
It doesn't sound legal this.
30 January 2025
Unprompted review
Reply from AirPhysio Pty Ltd
Hi,
The AirPhysio Pty LTD is a legitimate company registered in Australia. The AirPhysio has helped many people from around the world with their overall lung health. The AirPhysio device is a drug-free handheld Oscillating Positive Expiratory OPEP device designed to assist in the clearance of secretions from the lungs. It assists in improving lung capacity by conditioning the lungs, helping to loosen mucus build-up, and assisting in opening up semi-closed airways.
If you have any additional questions, please contact our dedicated customer support team at: support@airphysio.com and they would be happy to answer any questions you may have.
Kind Regards.
The AirPhysio Team
DO NOT PURCHASE
I purchased and the product never showed. Airphysio said they needed to file a claim with the shipper and would take 6 weeks and getting a refund would hinge on the what the shipper has to say. Now i am going to try and dispute the charges with my bank. They use DHL for shipping. Who uses DHL they are the worst
19 January 2025
Unprompted review
Reply from AirPhysio Pty Ltd
Hello,
We are sorry to hear this!
Once an order is shipped, if there is an issue or delay, we need to first investigate the order tracking with the shipping carrier before moving forward as the shipment can arrive late due to weather or Holidays.
According to our records, you contacted us on January 13, 2025, and made us aware of the delay in your shipment. Our customer service team worked diligently to resolve this issue for you as soon as possible including scheduling a re-ship of your order. Per your request, your order was refunded and a confirmation email was sent to you to confirm the refund was processed.
If you are having issues with your refund, you can email our support team at support@airphysio.com and they will be happy to look into this matter for you.
Please do not hesitate to contact us for any inquiries or assistance.
Kind Regards,
AirPhysio Team
I'm just a normal 58 year old man with…
I'm just a normal 58 year old man with copd . I was very optimistic about this when it came thru the post But it actually does work . Give it a few days an you will notice . Very strange how it does work . Physio for your lungs how cool . Thanks
8 January 2025
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Phil,
Thank you very much for your review!
We are proud to hear that you are feeling the positive effects of using your device consistently over time as it is improving your overall lung health. That is amazing and we hope you continue to enjoy using your AirPhysio!
Kind Regards,
AirPhysio Team
how does this help any more than hyper…
how does this help any more than hyper ventilating in a bag or going for a vigerious walk to get the lungs cleared.? this is a scam of many sorts....
30 December 2024
Unprompted review
Reply from AirPhysio Pty Ltd
Hello Jason,
AirPhysio has helped many people around the world with their overall lung health.
The AirPhysio device:
Vibrates the airways, which breaks the binding of mucus on the airways to clear the mucus;
Intermittently increases endobronchial pressure (positive pressure in the airway), which helps keep the airway clear while a person exhales so that mucus does not become trapped as it moves up the air duct;
Accelerates expiratory airflow, which makes it easier for mucus to move upward through the airways so that it is easier to clear. This combined effect of vibration and pressure causes the mucus to gradually move through your airways until you can cough it up.
We checked our system and do not see an order from you. Did you place an order for a device?
We do have a 30-day money-back guarantee return policy that we stand by. This allows customers to use the device as recommended to see if it would be a good fit for them.
For any additional enquiries, our customer service support team would be delighted to assist you. You can email our support team at support@airphysio.com
Kind Regards,
Airphysio Team
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