ADAC Reviews 

Terrible insurance, I have insurance from this awful company, it started at €117 euros a month, now although I have never claimed it’s €178 a month, I tried to switch lol 😂 apparently I have a agreement until May 2026 not on my watch, I haven’t agreed to that, so ADAC stop ripping me off, I’m changing insurance companies

I want to give it a 0 but thats not possible so i have it a 1.

I had a terrible experience at an ADAC office. As a tourist who doesn’t speak German, I went in to buy a ticket and waited patiently for my turn. When I finally got to the counter, the staff member was incredibly rude and unhelpful. I tried to explain that I don’t speak German and asked politely in English if I could buy a ticket. Her response was dismissive, and she said something along the lines of “We speak Deutsch here,” refusing to help me any further.

I understand I’m in Germany, but this level of customer service is unacceptable especially from an organization that likely deals with international travelers. Very disappointing and unwelcoming experience. I will not be returning or recommending ADAC to anyone.

We are absolutely disappointed with ADAC road assistance.
Our tyre exploded 4km from Poland border near city Görlicz. We immediately contacted ADAC, they came to us in 30mins with a trailer. Loaded our car, drove us 7min (7km) to a tyre service Pneuhage Reifen und Autoservice Görlitz. Without asking to a shop employee if they can help us, he unloaded our car. We asked for a help in the shop, but unfortunately they did not have our tyre size. ADAC driver gave card register to pay 300€ and meanwhile I told him that they can’t help us. He shrugged he’s shoulders, and asked me to sign a paper where he didn’t write any info about him, even he’s name, gave one copy to me. He did not speak english even one word. On paper he wrote 35 min extra time what half of it he was giggling and talking with service employees and than without saying goodbye, headed to he’s trailer. I asked him in distance - so what can we do, it is not a help, please help, we are in middle of nowhere with destroyed tyre. He told me - ATU! (Later we found out that it is and auto service 6 away) and, than, he, with a pure smile on he’s face, said - viel Glück and left us without ANY road assistance after he just earned 300€ for 25 minutes with us. (On paper he wrote 15:30-16:30 but it was actually 15:40-16.05) so we drove 6 km on 20km/h with a wabbly flat tyre to an ATU auto service which also couldn’t help us. Stayed in hotel and next day Polish super good taxi driver ‘TAXI ANDRZEJ’ and a mechanic from ‘Okręgowa Stacja Kontroli Pojazdów REMICO’ helped us for not even a half of that price what we paid to ADAC for 25mins of “help”.
It happened in 11.07.2025 around 15:00 at Siedlerweg 1, 02923 Kodersdorf fuel station ARAL near to Görlitz.
I would ask for partial refund for such a bad service but I’ll let others to fight you..

Thank you, ADAC for this wonderful experience. I’ll give you a half ⭐️ for fast pick up.

I've been a customer for more than 20 years and have never had a single issue. I used to drive a lot of classic cars, so I had to call them many many times for help starting the car or towing to the mechanic.

But my favorite product they offer is the travel insurance (Auslandskrankenschutz). Unlike many other insurance companies who make processing a claim a total headache, ADAC might ask one or two additional questions and then they will reimburse you for the claim. I will be booking their other insurance products very soon!

I recently moved to Germany and as I am still learning the language I find it difficult to navigate the Bureaucracy and the different types of Insurance that are recommended. As such I was looking for a provider or company where I could do everything in English and I was advised to go to the Frankfurter Ring Branch of ADAC as there is a member of staff who speaks English as a native language. I am so glad that I did.

I was advised by a Ms. Austin who was not only patient but did her job with a smile on her face which I appreciated as I had a lot of questions and her way of explaining and translating everything so that I could make an informed decision made my life so much easier.

Working in Hospitality I know that a lot of feedback focuses on the negatives however I am a firm believer in giving plaudits when I have a positive experience. Ms Austin deserves the plaudits for making the experience a good one and she is a credit to ADAC.

Horrifying experience. I had a "plus" membership. Two hours after we reported car failure it was towed away. We were abandoned at the gas station in the middle of nowhere for another 5 hours. No one could help us, they asked us to call their number again and again just to tell us they have nothing. The problem was not the lack of car. The problem is the way how they systemically try to push the work in your direction so you would give up. And we did. We managed to get 7km to the nearest village and from there find some transport in the middle of the night to get 200 km home.

The worst company to deal with, ignored emails, harassed me with debt collectors 6 months after my fees were paid.. but didn't pay my claims out!! Avoid, Avoid, Avoid the ADAC THEY ARE A DISGRACE!

My ADAC membership included legal advice. I asked for help last year, and never replied to me. Waste of money.

I received a letter on October 17, 2024, informing me that I must repay the amounts that I claimed from an injury that occurred while serving as a volunteer in Ukraine. ADAC said the claim was made 63 days after I entered the country.

I paid this money back to ADAC as requested on December 21 2024. But without the knowledge at the time the below details.

According to ADAC policy on page 1. Part 2. Heading “What is protected?” It states that “For overseas health insurance benefits according to §§ 24-34, insurance cover is provided for the first 92 days in other European countries and the first 63 days of each stay abroad outside Europe”

Both incidents that I claimed for were within 93 dates of arriving in Ukraine.

Ukraine is part of Europe. Nowhere in their policy does it say otherwise, and further communications with ADAC via telephone confirmed informed ADAC considers Ukraine as part of Europe.

I kindly asked ADAC to reimburse me for the insurance claims they originally paid to me. For the following reasons. However, they replied with a vague standard response in a letter dated Jan 30 2025 stating "You can find information about this in our insurance terms and conditions. Please understand that we cannot make an exception here."

ADAC accepted my claim, paid me money, and then ADAC requested the money back based on an "error". I paid it and then realized the error was there's.

However they are not willing to rectify their decision or give a clear explanation why not, even though it goes against their policy guidelines. A very disappointing experience and I would not recommend ADAC or will continue with my policy cover.

Rachael Wilcox

I had a burst tire on a motorway in Germany, limped in to the nearest garage, where perchance an ADAC car was parked. The wonderful chap (Thomas Scheid) sorted everything out for me from start to finish, and a couple of hours later I was taken with the car back home to pick up my winter tires, then on to my local garage. Excellent service. I've been a member since 2002, and had completely forgotten I was one! What a pleasant surprise when he typed my name in to the system. Everything happens for a reason.

I had an car accident in which all the responsibility was put on the other side by the policemen who closed the report about the accident.

In this case my "Kfz Selbstbeteiligung" had to be taken over by the insurance company of the other side, The other company wanted my insurer ADAC to request it by a letter. ADAC wanted that the other side send them a letter that ADAC can request "Kfz Selbstbeteiligung" amount from the other side (chicken-egg).

I was left in between ADAC and the other company without a solution by my insurer ADAC.

I paid 300 Euro instead of the guilty party because ADAC did not care about this.

Update :
They requested my contact info , and I delivered it.
its mid january 2025, yet they did not give a response. They did not take any reaction in spite of their contact request.

The ADAC service was fast at the Meeting Point in Melsungen. He was very kind, helpful and competent.
Thanks to him and the Nowak Mobile in Malsfeld we were able to continue our journey.

I started my ADAC services on 26 June 2023 for my husband and myself. I understood that I needed to give a three month notice at the end of one year in order to terminate at the year and not auto-renew, thinking this would need to be before 26 March 2024. I submitted that request on 13 March 2024. ADAC told me that they BACK DATE the start of the initial year to the beginning of the start month, making ours 01 June. Meaning we'd have to request termination on 28 Feb. How outrageous!! First, I didn't receive any services from 01 June through 25 June 2023, so how are they lawfully able to have such a policy? So we are now paying for a full year into 2025, because they are allowed to BACK DATE a policy. It seems like theft to me. DO NOT RECOMMEND.

1 star only for the ADAC auto insurance ( not for the club), client service is just awful, not nice, not professional. the drive dot system doesn't work well don't fall into this trap !
price are too high even for old car (22 years old ) I paid like 69 euros per month, and I've been driving for long time now without any car crash...

DO NOT sign up with ADAC. Impossible to cancel and even when you do officially and have it in writing (plus their acknowledgment) they continue to send demands for payments. After enquiring why, they insist on refusing to cancel 18 months later and claimed we had signed a letter revoking the cancellation which is complete nonsense since we no longer lived in Germany and didn’t own a car! No copy of this letter provided by ADAC so far despite requesting, yet they continue to harass with payment demands for €129. Impossible to deal with!!!

Maximum inaccuracy! they let you wait all day and they don't solve anything.

They charged me 40 EUR for insurance of my e-scooter but they didn't send me the license plate. I tried to call them but they all kept redirecting me to someone else. At some point, I was talking to 5th person which ended the call suddenly.

They also don't respond to my emails and I don't know any other way to reach out to them to get information or a refund.

Just another typical up-front charging, low-quality service.

ADAC Filiale am Frankfurter Ring in München; Unprofessionalität und am schlimmsten eine abwertende Haltung zum Kunden und Mitgliedern

Where should one begin? I came across ADAC and thought it was a good idea to have a bit of safety on the more and more overcrowded german highways. The funny part is when you have to cancel. Even though Germany has new laws in place regarding automatic extension of contract periods and ridiculous 3 month notice, it does not affect the ADAC. So when I tried to cancel I was informed that because I sent my request literally 2 weeks too late, I have to wait another year. Furthermore, my wife poor dear (barely drives the car once a month) now has to pay full price for ADAC for my audacity to cancel (I have it in writing, not making it up). So like the good boy that I am, I annulled my cancellation of the service, so I don't have to pay for my nerve. Till next year, of course.

Great customer service and roadside assistance!

We have had a few issues with our vehicle recently. Every time we had to contact ADAC, they’d react in smooth and efficient way: inquiry registered and noted accurately, assistance provided within 2 hours and in very professional manner.

We have ADAC Plus and ut definitely pays off!