the product works Ok - but if i leave my phone in the car and turn the engine off (ie getting fuel) when i restart the car, it connects but the music keeps missing/skipping a second every few seconds.... See more
Company replied
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Review summary
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Spotty connection at times. If I plug in to charge the phone on a power only port, it sometimes kicked me off CarPlay and I could not reconnect no matter what. I had to turn the car off and start from... See more
Company replied
Item arrived on time. I installed according to the instructions. Unfortunately the Ottocast pro 3 didn’t function as expected. I was forced to add an additional app (remote sim) to my phone to opera... See more
Company replied
This unit is significantly slow with controls. Lags when selecting any options in menu. Android interface works ok but the lag and delay in response to controls makes it difficult to use. Also this un... See more
Company replied
Company details
About Ottocast
Written by the company
About Ottocast
We make driving smarter, not harder.
From the first wireless CarPlay adapter to AI multimedia boxes – we help you get more from your car’s screen.
We are grateful to be loved by drivers and trusted by our affiliates. We work hard to earn that trust, and to offer products you feel good about recommending.
Let’s connect beyond.
Our Mission
Written by the company
- Explore More, Worry Less
Contact info
248 ROUTE 25A 2019, 11733, EAST SETAUKET, United States
- escalations@ottocast.com
- www.ottocast.com
Earn 10% with our affiliate program
3.1
Average
2K reviews
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Product does not consistently work
Product does not consistently work. Connected 1 time. Will not work again even after following all available tips online for troubleshooting. Feels like a waste of my money.
3 November 2026
Good customer service
Good customer service. Takes about 3 weeks to receive your product, if you live in the US and order directly from them. Ships from China. Out wise I’d say it was a good experience and would probably order from them again.
5 November 2026
Unprompted review
Long delivery wait. Bad product
This thing took forever to get delivered! After it got here I used it maybe five times and it already won't connect now 🤦♂️ horrible experience..
3 November 2026
It works but it feels cheaply made…
It works but it feels cheaply made and boots and performs slower than the $10 generic unit I bought before. Only use case that makes this worth unit worth a slight premium is the button to switch between different paired units. Pricing 25-30% discount would make this unit more palatable.
5 November 2026
No customer support help
No customer support help. Can't get questions answered!!!!!!!
3 November 2026
Excellent Customer Service from Lorie and Fenfen!
I would like to express my appreciation for Lorie and Fenfen from the Ottocast Support Team. Both provided excellent customer service throughout the entire process.
They were very professional, responsive, patient, and understanding. They took the time to listen to my concerns, provide clear guidance, and offer helpful advice. I truly appreciate their willingness to assist and their commitment to customer satisfaction.
It's great to experience this level of after-sales support. Thank you, Lorie and Fenfen, for your outstanding service. Keep up the great work!
Highly appreciated and recommended!
-John
5 November 2026
Unprompted review
Connects straight away easy setup and…
Connects straight away easy setup and no dramas
5 November 2026
May use AI-assist with repliesRead more
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Works great the only problem is when I…
Works great the only problem is when I use google to open an app or voice a text. it gets stuck and glitches for some reason.
27 October 2026
Reply from Ottocast
Thank you for sharing your experience! We're glad to hear that the device is working well overall.
We're sorry about the freezing and glitches you've encountered when using Google voice commands to open apps or dictate messages. We understand how inconvenient this can be.
We recommend checking that your device's firmware and your phone's software are up to date, as this may help improve performance. If the issue persists, please feel free to contact us at escalations@ottocast.com. Our support team will be happy to investigate further and help you find a suitable solution.
We appreciate your feedback and hope you continue to enjoy your Ottocast device!
Purchased the HDMI for my Ottocast P3…
Purchased the HDMI for my Ottocast P3 (smaller HDMI) to hook to my phone, a garage HDMI cable was sent for a tv to cell phone, we get the cable for the actual auto cast box to use in my car. No return option with the emails, clearly putting in my ottocast device type is not the way to go :(
4 November 2026
Reply from Ottocast
We're truly sorry to hear about your experience with the cable mix-up for your Ottocast P3, and we completely understand how frustrating it is to receive the wrong item.
Sending an incorrect accessory is not the experience we want our customers to have.
Our customer support team will proactively follow up on your order and do everything they can to assist you.
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and appreciate the opportunity to improve.
Took 2 weeks to receive product
Took 2 weeks to receive product.
When it finally arrived, it was delivered to the wrong address.
The product itself is fantastic.
4 November 2026
Reply from Ottocast
We're sorry to hear about the long delivery time and that your package was delivered to the wrong address. We understand how frustrating this must have been, especially after waiting two weeks for your order.
While we're glad to hear that you're enjoying the product itself, we sincerely apologize for the inconvenience caused by the shipping experience. We'll take your feedback into account as we continue working to improve our delivery service.
If you ever experience any issues with your device, please don't hesitate to contact us at escalations@ottocast.com. Our support team will be happy to assist you.
Thank you for sharing your experience!
bought ottocast aibox i3
bought ottocast aibox i3. worked literally once and stopped. all effort to reset or fix was no good. then comes the return process, absolutely horrible experience. the frustration, stress - i wouldn't wish on anyone. as we speak the process still ongoing as the courier can't deliver the package because the address they gave me to deliver package, no one is there to collect, DHL has gone there twice.
24 September 2026
Unprompted review
Reply from Ottocast
We're truly sorry to hear that your Aibox i3 stopped working after just one use and that the return process has caused you so much frustration and stress.
We understand how upsetting it must be to have already attempted troubleshooting, only to encounter further difficulties with the return shipment. We sincerely apologize for the inconvenience caused by the unsuccessful delivery attempts.
Our customer support team will proactively follow up on your case, investigate the issue with the return address and failed delivery attempts, and work with you to get the return process back on track.
Under our return and refund policy, eligible product defects are covered by appropriate after-sales support. We'll review your situation carefully and assist you with the applicable return or refund options.
Thank you for bringing this to our attention. We're sorry for the difficulties you've experienced and hope to resolve this as smoothly as possible.
the device looses connection and will…
the device looses connection and will not reconnect until i unplug it and plug back up.
4 November 2026
Reply from Ottocast
We're sorry to hear that your device keeps disconnecting and requires unplugging and reconnecting to work again. We understand how frustrating this can be, especially when you expect a stable connection.
This issue may be related to the USB connection or insufficient power supply. We recommend checking that the USB cable is securely connected. If the issue persists, using a compatible Y-cable for additional power may help improve connection stability.
Our customer support team will proactively follow up on your case to investigate the issue further and help you find a suitable solution. If the problem cannot be resolved, we'll also assist you with the applicable options under our after-sales policy, including our 12-month limited warranty for eligible devices.
We sincerely apologize for the inconvenience and appreciate you bringing this to our attention.
I purchased this device as an upgrade…
I purchased this device as an upgrade to an older model that I own because it was advertised. It’s being a lot faster and more stable. It wasn’t. It’s actually way more unstable disconnects every time. I turn the car on and off and very disappointing. A total waste of $55.
4 November 2026
Reply from Ottocast
We're truly sorry to hear about your experience, and we completely understand your disappointment — an upgrade should bring a noticeable improvement, not more instability and repeated disconnects.
This is not the experience we want our customers to have.
We're sorry the new model hasn't met the performance you expected. This is worth a review of your setup and compatibility, and your purchase is covered by a 12-month warranty if the issue continues.
Our customer support team will proactively follow up on your order and do everything they can to assist you.
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and appreciate the opportunity to improve.
Excellent service an product.
3 November 2026
Reply from Ottocast
Thank you for sharing your feedback!
It means a lot to know you're happy with both the service and the product.
At Ottocast, we're committed to bringing smarter, more enjoyable driving experiences to every journey.
Thank you for choosing Ottocast. We wish you many enjoyable journeys ahead!
Great product, simple to set up.
Great product. Plugged it in and it works. No hassles at all.
3 November 2026
Reply from Ottocast
Thank you for sharing your feedback!
We're glad the device was easy to set up and worked right from the moment you plugged it in.
At Ottocast, we're committed to making every journey smarter and more enjoyable. Feedback like yours means a lot to the whole team.
Thank you for choosing Ottocast. We wish you many enjoyable journeys ahead!
Works flawlessly so far
Works flawlessly so far. Its only been 5 days, but so far so good.
3 November 2026
Reply from Ottocast
Thank you for sharing your feedback!
We're happy to hear everything has been running smoothly during your first few days with the device.
At Ottocast, we're committed to making every journey smarter and more enjoyable, and we hope the device keeps delivering that experience for you.
Thank you for choosing Ottocast. We wish you many enjoyable journeys ahead!
Reply from Ottocast
Dear Martin，
Hello! Thank you for reaching out to us.
Could you please confirm whether your vehicle supports wired CarPlay or wired Android Auto? The Ottocast Mini Cube 3.0 requires a vehicle—model year 2016 or later—that comes with factory-installed support for wired CarPlay or wired Android Auto.
1. To verify if your vehicle supports wired CarPlay, please follow these steps:
Connect your iPhone to the vehicle’s USB port using a USB data cable and check if wired CarPlay launches successfully. If it does, your vehicle supports wired CarPlay.
Reference video: https://youtu.be/j7fbkPK6Rwk
2. The testing method for Android phones is the same:
Reference video: https://youtu.be/j8LO6VSq0To
Should you have any further questions, please feel free to contact us.
Best regards,
June
Ottocast Service Team
Not reliable enough to pay this much
I’m not happy with the overall performance and to be honest I thought this was too good to be true. It works ok for just playing music or using navigation apps, but it often freezes, or there is a lag. I have not been able to have a successful phone call where someone did not tell me over and over that I was breaking up. My fault for wasting my money.
3 November 2026
Reply from Ottocast
We're truly sorry to hear about the freezing, lag, and call quality issues you've experienced. We understand how frustrating it must be when the device doesn't perform reliably, especially given your expectations and the price you paid.
For the call quality issue, we recommend checking whether your phone is connected to your car's Bluetooth or other Bluetooth devices at the same time, as this may cause audio interference. You can also try updating the device's firmware to see if it improves the overall performance.
If these steps don't help, please contact us at escalations@ottocast.com. Our products generally come with a 12-month limited warranty, and our support team will be happy to investigate further and assist you with available warranty options if your device is eligible.
We sincerely apologize for the inconvenience and appreciate you taking the time to share your experience.
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