I saw jeans in your sale and I previously purchased them in a different colour. Your shop closed in my city but you delivered them to another store and I collected them in a couple of days . I like yo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My package arrived on the days suggested and was packed securely. One of the garments fitted me well (apart from the length, which I can shorten) so I will keep this and return the other one. The gar... See more
Company replied
The jump suit is perfect, but because of Monsoon ordering online web that wasn’t good, having made several attempts and then had message please retry Which I . did, and the final try it was confir... See more
Company replied
Easy to use website. Absolutely love my dress, fit is generous, perfectly comfortable, warm and makes me look slimmer. Price was high for me but definitely worth the extra money for a decent dress, it... See more
Company details
- Women's Clothing Store
- Baby Clothing Store
- Children's Clothing Store
- Clothing Store
- Fashion Accessories Store
- Shoe Store
Written by the company
We are a lifestyle brand that enriches everyday life with natural beauty, positivity and endless discovery. We are passionate about connecting contemporary designs with a network of craftspeople, creating unique collections to be cherished. We have an eye for true beauty, whether that’s our intricate design details, colourful prints, fabrics or embellishments. We design in-house, source globally and ethically, and are dedicated to delivering keepsake quality. We love to make our customers’ day just that little bit more special and out of the ordinary. We believe in the positive, empowering, life-changing power of trade rather than aid. And we want to do right by the people who make our beautiful things. As a founder member of the Ethical Trading Initiative (ETI), we’ve been at the forefront of driving sustainable improvements in working conditions and livelihoods wherever we do business. But that’s not all. Each year, the Monsoon Accessorize Trust (founded in 1994) supports life-changing projects in income-generation, healthcare and education for over 10,000 women and children throughout Asia.
Contact info
4.1
Great
30K reviews
Asks customers to review
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Lovely top and good value for money
Lovely top and good value for money. Well packed and delivered in perfect condition and on the date and time specified. Very pleased with the service provided.
29 August 2026
Lovely skirt
Arrived quickly
Absolutely LOVE this skirt
I’m a jeans person transitioning to skirts and this skirt is perfect 🤩
29 August 2026
Ordering was straight forward
Ordering was straight forward, delivery prompt and the item was exactly as illustrated, perfect.
27 August 2026
Delighted with my new dress
Delighted with my new dress, great quality and fit, even better to get it in the sale. Delivery was quick and I was able to track. Would definitely order in the future
29 August 2026
Arrived safely
Arrived safely, Cardigan was lovely, also trousers were great. Thank you.
29 August 2026
Love the hand printed cotton fabric
Love the hand printed cotton fabric
Lovely quality.
Fast delivery
Can’t wait to wear it.
29 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
You ask how many stars would I give
You ask how many stars would I give. None at the moment because although Evri have told me they have my parcel, they have yet to inform me of a delivery slot!!
28 August 2026
Reply from Monsoon
Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days for standard delivery and 1 working day for next day delivery, delivery does not include weekends or bank holidays (orders placed at the weekend will be processed on a Monday and delivered on a Tuesday).
In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.
We hope that this is of some assistance.
Many thanks,
Everything worked out brilliantly
Everything worked out brilliantly. Love the flip flops.
26 August 2026
Dress ordered and delivered quickly
Dress ordered and delivered quickly. Very pleased with colour and fit of the dress. It was a midi but is long on me as I am short but it looks lovely.
28 August 2026
Shipped on time
Shipped on time. Beautiful quality dress. Classic and very twirly. Love it.
25 August 2026
excellent quality and service
excellent quality and service. The package was delivered on time.
24 August 2026
Wanted package diverted contacted evri…
Wanted package diverted contacted evri to divert my package delivered to wrong address after saying uou will divert it useless!!!
27 August 2026
Reply from Monsoon
Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days for standard delivery and 1 working day for next day delivery, delivery does not include weekends or bank holidays (orders placed at the weekend will be processed on a Monday and delivered on a Tuesday).
In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.
We hope that this is of some assistance.
Many thanks,
Helpful shop assistant gave me the…
Helpful shop assistant gave me the options of how to return if doesn’t fit
24 August 2026
Reply from Monsoon
Hello, thank you for your review, if your order timeframe has been and gone please reach out to our team at customerservices@monsoon.co.uk and they will be happy to help. Please be aware that our delivery timeframe at this time is 2-4 working days for standard delivery and 1 working day for next day delivery, delivery does not include weekends or bank holidays (orders placed at the weekend will be processed on a Monday and delivered on a Tuesday).
In the meantime, you may still receive a Trustpilot review request as we are asking customers for feedback regarding their experience on the site. This is not a product review which you will receive separately.
We hope that this is of some assistance.
Many thanks,
Great service as always 👍
25 August 2026
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