MyHeritage Reviews 

99,737
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 20,947 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service and the helpful, understanding nature of the staff, who are often praised for their politeness and expertise. Many people found the platform easy to use and effective for their research, appreciating the overall service quality and the ability to update their information as they go. Reviewers consistently note positive interactions and successful resolutions to their inquiries. However, some customers also noted concerns regarding subscriptions, particularly unexpected auto-renewals or feeling misled about terms. A few other people mentioned difficulties with customer service responsiveness and navigating the platform to find specific information.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising their helpfulness, professionalism,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the helpfulness and... See more

User experience

Reviewers highlight positive aspects of user experience, finding the platform easy to use, search, and... See more

Subscription

Consumers find subscription experiences to be ambiguous, with many expressing frustration over automatic... See more

Service

Reviewers mention positive feedback about service, with many describing it as excellent, genuinely caring,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After airing my grievances about subscription charges a representative phoned me direct. My concerns were assessed & being along time user I was offered a far better deal for my subscription.... See more

Rated 4 out of 5 stars

The platform allows one to update the database as you go. It advised when the information fed into it does not make sense. It also suggests matches found in other platforms that seem to be part of you... See more

Rated 4 out of 5 stars

Shane was great. He explained in detail every aspect of the options to renew my subscription and the discounts I was able to qualify for. He also reviewed with me the straight renewal with out adding... See more

Rated 5 out of 5 stars

Probably like many My Heritage patrons the “auto-renew” slipped up on me. I requested a refund and was waiting for a response when I received a call from Avinoam. He was so polite and accommodating an... See more


Company details

  1. Genealogist
  2. Association or Organization
  3. Hobby Store
  4. Research Foundation

About MyHeritage

Written by the company

MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.

Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.

The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.

Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.

The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.3

All reviews

(99,737)

31,592 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Polite and effective

The representative was polite and courteous, explaining the offer and circumstances clearly. The call was kept suitably brief enabling me to return to other matters in a timely fashion.

23 July 2026
Rated 5 out of 5 stars

Friendly helpful experience

The experience was friendly and helpful benefits and information delivered in a simple and understandable manner. The discounts and new information should be helpful to me and the family thank you very much. I appreciated the patience of the staff member and his clarity in delivering the new benefits.

23 July 2026
Rated 5 out of 5 stars

My membership and subscription explained clearly.

Aner was able to spell out in understandable terms the condition of my subscription to MH, and provide a level of membership and subscription that is acceptable and manageable for me. I can now continue to use MH knowing I have the best access available at the best price, thank you Aner.

23 July 2026
Rated 5 out of 5 stars

Great sales pitch

Great sales pitch. However, when I attempted to download Legacy 10 I wasn't able to. What gives? It was supposed to come in the package.

20 May 2026
Rated 5 out of 5 stars

Developing your family tree

MyHeritage has an enormous amount of information at your finger tips. Many of the recommendations are spot on and when you add them to your profile it links to others who have used the same link.

22 July 2026
Rated 5 out of 5 stars

Matt was considerate and professional.

Matt was considerate, articulate, and very professional. He allowed me time to express my concerns and feelings. I was impressed that he observed and acknowledged the serious work that I have put into my genealogy tree. I was pleased that MyHeritage takes its commitment to client service so seriously. Matt helped me resolve my concerns, and I’m happy to continue using MyHeritage services in the future. Thank you for your help.

22 July 2026

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