After airing my grievances about subscription charges a representative phoned me direct. My concerns were assessed & being along time user I was offered a far better deal for my subscription.... See more
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About MyHeritage
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MyHeritage is the leading platform for discovering family history internationally. On MyHeritage you can explore your global roots, find new relatives, and make amazing discoveries with genealogical search tools.
Start your family tree by entering a few names, and MyHeritage will do the rest. MyHeritage’s matching technologies for genealogical research will automatically find new information for you in a diverse collection of 47 million family trees built by users all over the world, and in a huge database of 20.1 billion historical records.
The historical record collections include vital records (birth, marriage, and death certificates) from 48 countries; census and immigration records; gravestone and burial records; and much more. Learn more.
Scan and improve your family photos with MyHeritage’s AI-based photo features: repair scratched or damaged photos, colorize black and white photos, bring blurry faces into focus, or even animate your photos.
The MyHeritage DNA test reveals your genetic origins across 2,114 geographic regions with a simple cheek swab, and matches you to relatives you never knew existed in MyHeritage’s DNA database of 7.8 million people. Your DNA results are private and secure, and will never be shared or sold.
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Nice and helpful service.
Polite and effective
The representative was polite and courteous, explaining the offer and circumstances clearly. The call was kept suitably brief enabling me to return to other matters in a timely fashion.
Helpful and friendly
Friendly helpful experience
The experience was friendly and helpful benefits and information delivered in a simple and understandable manner. The discounts and new information should be helpful to me and the family thank you very much. I appreciated the patience of the staff member and his clarity in delivering the new benefits.
The best platform that I used till now.
That is the best platform that I have experienced to load my family tree. What I didn't expect while I began that I will recive tips of matching and within almost not a year my tree almost trippled.
The man who was talking me through was…
The man who was talking me through was kind and patient. Understood what Idid not want.
My membership and subscription explained clearly.
Aner was able to spell out in understandable terms the condition of my subscription to MH, and provide a level of membership and subscription that is acceptable and manageable for me. I can now continue to use MH knowing I have the best access available at the best price, thank you Aner.
Overpriced and hard to use.
The Representative convinced me to…
The Representative convinced me to continue my subscription although I was to end it thinking that I had gone far enough. It has been a pleasure finding well known names. And I am grateful for it
My Heritage regularly sends matches…
My Heritage regularly sends matches with other users and with newspaper and birth/ funeral records etc. This is of great help when looking for ancestors.
Great sales pitch
Great sales pitch. However, when I attempted to download Legacy 10 I wasn't able to. What gives? It was supposed to come in the package.
Not what I expected
Well, not enough info. Hard to put a family tree together. Also, I was adopted and no clue in paternal side. Disappointed!
Developing your family tree
MyHeritage has an enormous amount of information at your finger tips. Many of the recommendations are spot on and when you add them to your profile it links to others who have used the same link.
Alex was very helpful in explaining the…
Alex was very helpful in explaining the advantages of an Omni subscription to me, and offered to provide assistance if I had difficulties using the new features of the plan.
Matt was considerate and professional.
Matt was considerate, articulate, and very professional. He allowed me time to express my concerns and feelings. I was impressed that he observed and acknowledged the serious work that I have put into my genealogy tree. I was pleased that MyHeritage takes its commitment to client service so seriously. Matt helped me resolve my concerns, and I’m happy to continue using MyHeritage services in the future. Thank you for your help.
The representative was very sympathetic…
The representative was very sympathetic & was able to give me a positive solution.
Oren was professional
Oren was professional, informative and clear in what MyHeritage could offer upon renewal. It was a pleasure speaking with him.
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