Winebuyers Reviews 

26,682
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 254 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient delivery service, noting that orders arrive safely and are well-packaged. Many people appreciate the high quality of the products and competitive pricing. The service is often described as reliable, with good communication and effective issue handling. However, some customers also noted that delivery times could be longer than expected, with certain orders experiencing significant delays. A few other people also felt there were occasional issues with order accuracy, such as receiving incorrect items or misleading descriptions. Additionally, a small portion of people found some products disappointing in taste or appearance.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising its speed and efficiency, with many... See more

Product

Reviewers mention positive feedback about product, often praising the quality and selection of wines, with... See more

Order

Consumers find order experiences to be ambiguous, with many reporting significant delays and issues such as... See more

Price

Customers consistently note positive experiences with price, often praising the great value and competitive... See more

Service

Customers had positive experiences with service, often describing it as first-class, outstanding, and superb,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really good communication from when order was placed until delivery. I had to chase up the order but my questions were dealt with promptly and the delay addressed. I always feel a sign of a good compa... See more

Rated 4 out of 5 stars

I am delighted that my order for bottles of Vermouth arrived safely today. However the delivery took much longer than I thought. Thanks to Caroline, who put my worries away as she described the reaso... See more

Rated 5 out of 5 stars

Customer service was exceptional, the wine was really rather good! It had a delicious back taste which along with the sparkling bubbles created an experience not to be missed. I only wish it were t... See more

Rated 5 out of 5 stars

Hello. Order placed on 12/21/2025 and received on 01/03/2026. That is a very good time frame for an international order, especially during the holiday season. The order was well protected for shippin... See more


Company details

  1. Wine Store
  2. Wine Club

Written by the company

Winebuyers is a platform connecting wine producers, distilleries and specialist merchants directly to the end consumer. With over 250,000 wondrous wines and spirits that span over 44 countries, from Mexico to Madagascar. Pick from salivating selections of highly prized Pinot Noir to celebration-worthy Champagne.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

27K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 22% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(26,682)

239 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No wine, no refund!

My order number - 000000165. Placed my order on 30 June. Had to follow up on 2 July because order was not received. It transpired that the vintage I ordered is not longer available but no one bothered to contact me. I was subsequently asked if I wanted another vintage and I agreed provided I could receive the order by 4 July. Guess what. I have not received the wine. I asked for a full refund but they have not even bothered to give me a reply!

30 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Ordered wine on 13 June, paid for it and never heard anything. Sent several emails got one reply saying they would look in to it a week ago. Still no wine and no response.

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Scam company.

Have placed an order over a week ago. Heard nothing. The invoice has clearly a clearly false address and phone number. There are no contact details on the website.

Assume I’ve been scammed.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Quick efficient delivery.

I have placed quite a few orders recently. Delivery is fast and efficient. Updates keep me informed. There is immediate follow up after delivery to check on delivery satisfaction.

26 June 2026
Unprompted review
Rated 4 out of 5 stars

HIGHLY RECOMMEND

The service is very good, but because the product is delivered directly by the grower delivery can be very slow.
However, that said I would still highly recommend Winebuyers to my friends

23 June 2026
Unprompted review
Rated 1 out of 5 stars

NO GOODS AND NO REFUND! BEWARE

Still no refund over 2 weeks since I placed the order and it was not actually in stock. Promised a refund it never arrived. Emailed to chase told it would be done last week, still not done. I now see that another lady has had the exact same experience. You should not have to go to your bank to get a refund when the company are selling wines they do not actually have available. YOU HAVE BEEN WARNED!

11 June 2026
Unprompted review
Rated 2 out of 5 stars

The delivery by fed ex is a joke

The delivery by fed ex is a joke. I waited. In a whole day and it didn’t arrive. No option to contact fed ex . Won’t order again

15 June 2026
Winebuyers logo

Reply from Winebuyers

Hi Helen,

We're sorry to hear that your delivery did not arrive as scheduled. We understand how frustrating it is to spend time waiting for a parcel that doesn't turn up as expected.

FedEx are one of the world's largest and most established courier networks, delivering millions of parcels every day. However, as with any courier service, there are occasions when deliveries fall short of expectations, and we're sorry that this appears to have been your experience.

While the delivery itself is managed by the courier, we recognise that this impacts your overall experience with Winebuyers. If you would like us to investigate what happened, please contact our customer support team with your order number and we will be happy to look into the matter with FedEx on your behalf.

Kind regards,
The Winebuyers Team

Rated 2 out of 5 stars

Poor & disconcerting customer service

Ordered and paid for wine. We were told it was now out of stock. a refund was requested but has still not been received 2 weeks later.
Responses seem to be copy and paste via AI, phone number does not work.
Update, refund was received (after a lot of pressing, and contacting my back) however a disconnected phone line and very slow, copy paste email responses were VERY disconcerting.

3 June 2026
Unprompted review

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