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White Donkey Coffee Reviews 

48
•
TrustScore 4.5 out of 5

4.4

Coffee Shop
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Rated 1 out of 5 stars

I ordered a Moka Pot that was described as food-grade stainless steel, but it was actually aluminium. I later found the exact item and box on Temu for half the price. When I emailed the White Donkey t... See more

Rated 5 out of 5 stars

I purchased a coffee milk jug from this company. The jug was not as described or photographed. I asked for a full refund. The return process was very easy and a full refund was paid.... so no iss... See more

Rated 5 out of 5 stars

I recently ordered a 150ml Aluminum Moka Pot with a Transparent Lid from White Donkey, and I’m absolutely thrilled with the experience! From the moment I placed my order, the team went above and bey... See more

Rated 5 out of 5 stars

Great looking product for my needs just have to go fishing to test how it will cook my catch yum freshly cooked NZ snapper

Company details

  1. Coffee Shop

Written by the company

Hi, I’m Tony – founder of White Donkey and a lifelong coffee lover. For me, coffee isn’t just a drink, it’s a daily ritual. After years of experimenting with every brewing method I could get my hands on, I noticed a common frustration — some of the best coffee gear was either hard to find or overpriced locally. That’s what inspired me to start White Donkey in 2020: to make quality coffee tools more accessible and affordable for everyday coffee lovers. We began as a small, independent business and quickly grew thanks to the support of passionate customers who care about their coffee as much as we do. In 2023, we launched our website to bring our growing range to even more people. From moka pots and pour-over kits to espresso accessories, grinders, kettles, fryers, and home coffee roasters — everything we stock is hand-tested by our team to meet the high standards we expect in our own brews. We ship fast, our prices are fair, and we're always here to help with product advice or brewing tips. We're not a big company — and we like it that way. It means we can stay focused on what matters: quality products, personal service, and sharing our love of great coffee. Thanks for supporting independent business — and for making better coffee at home with White Donkey.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

48 reviews

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Replied to 33% of negative reviews

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4.4

All reviews

(48)

37 reviews in the last 12 months

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Rated 1 out of 5 stars

Incorrect Moka Pot description

I ordered a Moka Pot that was described as food-grade stainless steel, but it was actually aluminium. I later found the exact item and box on Temu for half the price. When I emailed the White Donkey team about this, they told me I could initiate a return, but they won't refund shipping, and I would have to pay to post it back to them. I asked if I could drop it off in person, but they refuse to allow that.

25 October 2026
Unprompted review
Rated 1 out of 5 stars

you sent me the wrong product.

Ok Now ordering the correct iyem.

22 July 2026
White Donkey Coffee logo

Reply from White Donkey Coffee

Could you please let us know which product you received instead of the one you ordered? If possible, please include a photo of the item you received. Please email the details to support@whitedonkey.co.nz, and we'll investigate the issue and get it resolved for you as quickly as possible.

Rated 2 out of 5 stars

Looks pretty but wouldn’t purchase again

Has to email the team to remind them I had brought an item. No acknowledgment email sent once the stovetop espresso machine was purchased so wasn’t sure I was going to be sent my coffee machine. I have been using the item for 2 weeks now. It works but the quality of the item isn’t great. The lid is not centred, so while the coffee brews it spits and splutters past the lid leaving a mess on the stove. The edges of the lid are sharp so there is a risk of cutting yourself while using or cleaning it.

19 May 2026

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