Good company , nice range of products. Would love to see more coloured boxes , they are a bit limited on that. The limited edition range is ideal but can these be permanent ? Website is easy to us... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I actually haven't got my boxes yet due to FedEx packet mixup. These stars goes to the tremendous customer service who not only answers replies quickly and with concern, but also made a new order free... See more
The quality is so much better than any other company in this price range. We've been through a few providers previously which were okay, but nothing close to Westpack in terms of quality, speed an... See more
Company replied
❤️❤️.. ive been ordering with westpak just over 5 years and will continue to do so! My boxes are consistently perfect and my heart sings when they arrive everytime! When setting up my logo and spe... See more
Company details
Written by the company
Westpack sells quality packaging and displays to more than 28,000 customers, all across Europe and the US. You can find almost everything you need to run a successful jewellery shop, online shop or jewellery brand, at Westpack. Quality branded jewellery boxes, beautiful jewellery displays, excellent carrier bags, colourful pouches and much more. We are a modern, Scandinavian company, established in 1953, that delivers to all companies and brands, large or small. We take care of our customers, so with us, you are in the best hands.
Contact info
Sletten 21, 7500, Holstebro, Denmark
- +45 70 80 93 33
- sales@westpack.com
- westpack.com
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Here is the English translation of your…
Here is the English translation of your review, crafted in a polished, professional tone:
"I would like to express my sincere gratitude for your flawless work! We trusted you with the production of our custom paper bags featuring the Giovanna logo, and the result exceeded our expectations. The quality is top-tier, everything was delivered strictly on schedule, and the final product represents our brand in the best possible way. I would recommend your services with complete confidence!"
3 September 2026
Unprompted review
My box of bags arrived and I was…
My box of bags arrived and I was hesitant as most things are too good to be true. I couldn’t believe how beautiful they turned out with the gold foil print and sturdiness of the actual paper used. I had a couple of back and forth emails before executing the project. I am impressed by the quality and service of Westpack I will be using them again for a bigger size bag order.
25 August 2026
Unprompted review
Nice customer service
I ordered packaging for my small business. Sadly, the imprint was not centered. I told the customer service and they sent me a replacement within days. Thank you so much, dear Westpack-Team, for making this so easy and always being kind and helpful. Will order again for sure!
31 August 2026
Unprompted review
Fast delivery
Fast delivery, as always products prepared precisely due to my order and expectations
21 August 2026
Unprompted review
Reply from Westpack A/S
Dear Aleksandra,
Thank you very much for this review, we are truly happy that you experienced what we see as some of our key performance areas, Fast delivery and good looking products.
Have a nice day
Br. Martin, Westpack
The order was not packed properly
The order was not packed properly. The tissue paper I ordered was crushed by the cardboard boxes, so it arrived completely wrinkled. Some of the tissue paper had also come out of the plastic packaging, which was not secured in any way.
I also paid an additional fee for the tissue paper to be cut, so I expected to receive perfectly cut sheets. Unfortunately, that was not the case. The store offered to refund 50% of the value of the tissue paper.
25 August 2026
Unprompted review
Reply from Westpack A/S
Hi Barbara,
Thank you for this review, we are sorry about this issue with damaged tissue paper, I can tell you we have changed the packing of tissue paper, so we should avoid this mistake in the future.
I hope we found a satisfactory solution with the refund, if not, please reach out to me.
Best regards, Martin Westpack
You won’t regret ordering
Amazing love them even better than I’d hoped for will be ordering again thank you
10 August 2026
Unprompted review
Reply from Westpack A/S
Hi Reddeer Silver,
Wauw, we are glad that we could exceed your expectations. We strive to deliver nice customized packaging in a short time. We hope to see you back in the shop again soon.
Have a nice day,
Br. Martin Westpack
customer service became careless
I've been a customer for more than 5 years. Their customer service became careless. I recently received a repeated order (exact same configuration as previous ones), with printing smudges on every box. They simply said that's the way it is with metallic foil. Not true, and even so, don't sell it then! I am very disappointed, I don't see the point on paying higher prices for bad quality. My order is 31000051925
27 August 2026
Unprompted review
Reply from Westpack A/S
Dear Pauline Poulain,
I am sorry to learn about this case.
When working with materials that can differ a bit from batch to batch, issue will sometimes occur. I am sorry this order did not live up to your expectations.
I have reached out to you by email to fix this issue and hope we can find a satisfactory solution.
Best regards, Martin Westpack
I really like the product that I have…
I really like the product that I have received, the quality is exceptional. Also I was really happy with customer service, when my first order went wrong - the logo on boxes was missing - they helped me a lot. For sure I will reccomend this company to other customers.
7 August 2026
Unprompted review
Reply from Westpack A/S
Dear Monika,
Thank you so much for this review, it means a lot to us. I am happy that we could deliver to you and exceed your expectation, and that our customer service fixed the issue that occured.
We appreciate your recommendation.
Best regards,
Martin Westpack
Perfect manufacturer in EU
Good quality product.
Perfect communication.
Very satisfied.
Thank you
8 August 2026
Unprompted review
Reply from Westpack A/S
Thank you so much
Br. West pack
Always excellent service
Always excellent service
Speedy delivery to the UK
22 August 2026
Unprompted review
Reply from Westpack A/S
Thank you Nicola K. Mumford.
Best regards Westpack
Exactly what I asked for
Exactly what I asked for. Very happy with my packing.
21 August 2026
Unprompted review
Reply from Westpack A/S
Dear Aishling Ryan,
Thank you for your review and we are happy to hear that we could deliver nice packing to you.
Best regards,
Westpack team
Martin
Great customer service and products
Great customer service. Products are excellent quality and well packaged.
1 August 2026
Unprompted review
Reply from Westpack A/S
Dear Mrs Amy Dalrymple,
Thank you so much for this wonderful feedback!
We are delighted to hear that you are pleased with our customer service, the high quality of our products, and the care we put into packaging your orders. Ensuring that your items arrive safely and impeccably presented is a top priority for us at Westpack.
Thank you for your support, and we look forward to assisting you again on your next order!
Best regards,
The Westpack Team
Martin
Everything was perfect
Everything was perfect, just as agreed. They completed the order quickly and delivered it to Lithuania without any issues. Great service and fast delivery. Highly recommended!
10 August 2026
Unprompted review
Reply from Westpack A/S
Dear Egle,
Thank you so much for this glowing recommendation!
We are delighted to hear that everything went seamlessly with your order. Delivering on our promises with fast processing, reliable international shipping to Lithuania, and high service standards is core to what we do at Westpack.
Thank you for your trust, and we look forward to working with you again on your next order!
Best regards,
The Westpack Team
Martin
Great service especially for small businesses
Ordering was easy and adjustments to logo placement were done quickly. The product quality was better than I expected based on the stock photos on the website. Can highly recommend, especially for small business owners who don't need huge quantities to begin with. Only "complaint" I have is I informed upon ordering that I didn't need the plastic inserts but here they are.
20 July 2026
Unprompted review
Reply from Westpack A/S
Dear Timi Taipaleenmäki,
Thank you so much for taking the time to share your feedback!
We are thrilled to hear that you found the ordering process easy, appreciated our quick logo adjustments, and were pleasantly surprised by the quality of our products. Supporting small businesses with flexible options and low minimum order quantities is something we take great pride in at Westpack.
We also sincerely appreciate you pointing out the issue with the plastic inserts. We aim to follow all custom order instructions precisely, and we apologize for this oversight. I have shared your feedback directly with our packing team to ensure we improve our internal notes process moving forward. If you need any assistance with your order, please don't hesitate to reach out to our service team directly.
Thank you for your recommendation and trust—we look forward to working with you again!
Best regards,
The Westpack Team
Martin
Nice range of products
Nice range of products, web-site and ordering process easy to tackle. Warm recommendation.
6 August 2026
Unprompted review
Reply from Westpack A/S
Dear Ralph Granroth,
Thank you so much for the warm recommendation!
We are delighted to hear that you enjoyed exploring our product selection and found our website and ordering process so smooth to navigate. At Westpack, we continuously work to combine a broad range of packaging options with a effortless online experience.
Thank you for your trust, and we look forward to serving you again soon!
Best regards,
The Westpack Team
Martin
Great quality and high level service
I am a very happy customer. I use their products since my company started. Still great boxes, great quality, great service.
3 August 2026
Unprompted review
Reply from Westpack A/S
Hi,
Thank you so much for your long-standing trust and loyalty!
It means the world to us to have been part of your journey since your company started. Knowing that we continue to meet your high standards with our box quality and customer service is the absolute best compliment we can receive.
Thank you for being such a valued customer—we look forward to supporting your business for many more years to come!
Best regards,
The Westpack Team
Martin
Ordered some custom boxes with our logo…
Ordered some custom boxes with our logo on for when we send sample packs to our customers
Order was super easy to place and the review and confirmation of the logo and placement was super easy
Decent delivery time (about a week) and the quality and look of the finish product is fantastic, we will be ordering again
16 July 2026
Unprompted review
Reply from Westpack A/S
hi,
Thank you so much for sharing your experience!
We are thrilled to hear that your custom sample boxes turned out fantastically and that the logo proofing process was smooth and straightforward. Providing an effortless customization experience and high-quality finished products that help our clients make a great impression is what we strive for every day.
Thank you for choosing Westpack, and we look forward to working with you on your next order!
Best regards,
The Westpack Team
Martin
Very happy with the service and the…
Very happy with the service and the item quality. If I need to chat they are there !
4 August 2026
Unprompted review
Reply from Westpack A/S
Dear Michael,
Thank you so much for the fantastic feedback!
We are thrilled to hear that you are very happy with both our product quality and customer service. At Westpack, we take pride in offering not just high-quality packaging, but also accessible, responsive support whenever our customers need assistance.
Thank you for your trust, and we look forward to chatting with you again on your next order!
Best regards,
The Westpack Team
Martin
Excellent
Excellent! Great communication. Fast delivery. Beautiful boxes 🤩
2 August 2026
Unprompted review
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