Wellplayed Reviews 

Pre-ordered a Riftbound (Spiritforged) display last November. It released in February but still no delivery as of writing this review. They only want to give store credit instead of full refund when I ask to cancel the order. Predatory scam practice, don't buy from this seller!

Edit: To other buyers who've gotten scammed, please consider voicing your concern at the card makers site (USV Games) and any Konsumentenschutz website!

We preordered Spiritforged in November, and the store owner (or whoever Florian is) has just been stringing us along with almost comical excuses: "The cards are being printed," "the cards are drying now," "the cards are being packaged," "the cards are on their way," "very soon now," etc.
The store also has scummy practices - hidden at the very bottom of the page, it says "refund in store credit only." Be aware: there are no real refunds. On top of that, the store credit you receive is 5% less than what you paid, and the value of your money has dropped since preordering due to inflation.
If you are a Riftbound player and you want to support the Riftbound community, this is not a Riftbound store. It seems like this practice is what's keeping them afloat. Their whole business model appears to be: you preorder Riftbound, wait while you watch other stores stock the product, ask for your money back, get told "store credit only," and then end up spending money you had planned for Riftbound on board games you don't necessarily want. Wave 2 and Wave 3 of Spiritforged have already been released, and they still haven't received Wave 1. I have personally managed to get Spiritforged from multiple other places - just not from here.
Despite not receiving any product, they were arrogant enough to open preorders for a display case, which - unsurprisingly - people never received either.
What's worse is that they still have Riftbound preorders live on the site, including Origins at a suspiciously cheap price compared to other stores, and even Proving Grounds - which is nearly impossible to get anywhere right now.
They keep blaming the distributor, but after eight months, any serious store would have found a new distributor by now.
The only thing worth buying here is bulk runes.

This store is absolute SCAM. This guy " Florian" doesn't want to make a refund, instead he is trying to give me some store credit to spend on other table games. Avoid this store like it has a disease! ! !

Been waiting for over 10+ months for my Spiritforged set. That's insane. Worst of it, he is still accepting orders, trying to lure people ! ! ! AVOID AVOID AVOID !

Never order from this website.

I have been waiting for my order for more than 6 months. During this entire time, I only received one response, telling me that they did not want to issue a refund and that they were trying to get the items from their supplier.

The problem is that these products were easily available from many other stores. My money has been blocked for over 6 months, and the customer service has been completely unacceptable.

I strongly advise against ordering from this shop.

I preordered Riftbound Spiritforge since it was the only site I saw that still offered a pre-order. Since I had experience with them in the past I trusted them on the delivery.
We have now end of May, and I still don't have the profuct although it was released in FEBRUARY 13, 26.
They blamed their distributor that they were allocated less product they expected. And waited for a reprint.
Now I have seen other stores selling Spiritforge Displays and it seems that only wellplayed is not shipping.
I can see in their discord chat that I am not the only one. But what is really UNACCEPTABLE is that they are doing the same SCAM now with the new set.

How can they be so irresponsible? And bait customers with the promise they deliver when they clearly can not??

Please do NOT support this scam any longer. Go for other shops like TwoMoons or Gleis 9 3/4 if you want to be treated right.

I hope they get sued fast. This is scam.

I rarely leave negative reviews, but this situation has honestly become ridiculous.

I placed a preorder for Riftbound: Spiritforged at a price significantly above market value at least 2–3 months before the product was even released, expecting that paying a premium and ordering early would guarantee proper service and availability.

After the release, there was delay after delay with absolutely no proactive communication or updates from the store. Only after repeatedly reaching out myself over several weeks did I finally receive a response saying they had not received enough stock and were waiting for a second wave allocation.

I explained that if the delay became excessive, I would at least appreciate being informed transparently. No real clarification or follow-up was ever provided.

A month later — after more emails in March and April — I kept receiving the exact same generic response that they were “still waiting for updates.” At one point, they even confused my preorder with a completely different product (Riftbound: Origins instead of Spiritforged), which honestly destroyed any confidence I still had in the process.

We eventually agreed that I would wait until May, meaning over three months after the official release date of the product. Yet there was still no concrete information, no timeline, and no proper customer support.

I sent another email more than a week ago and never received any reply. Their phone number also appears not to work.

Overall, this has been an extremely frustrating experience and a complete waste of time, effort, and money. I would strongly recommend avoiding this store if you expect reliable communication or professional handling of preorders.

i can also confirm that they dont send your orders and only offer store credit for whatever reason (you can probably think of a few reasons)

Just read the other 1-star review. They don't send the ordered items and only offer store credits as refund...

I pre-ordered a game with delivery expected (at the time of purchase) within 2 months. After almost a year, it still hasn’t arrived. They keep blaming their supplier, even though the game in question is available on other online sites.

The real problem is that they don’t offer a refund, only a store credit to be used on their website. Unfortunately, half of their catalog is out of stock. As a result, I’m forced to settle for spending the credit on a game I don’t need just to avoid losing the money I paid.

Avoid buying pre-ordered games or games that are not immediately in stock from this site, or you’ll lose your money.

I preordered and item on 17th of July, which would be released on 31st of October. By 31 st of December I still don’t have what I purchased.

I attempted to cancel but was denied, stated by wellplayed that they don’t allow cancellation of preorders.

They don’t fulfill the order but they don’t give the customer the money back.

DO NOT preorder from wellplayed.

Caution: even if they can't deliver a game they refuse to cancel your order or give you a refund. My money is gone. My recommendation: stay clear of this rip-off, and look for alternative and trustworthy board game online stores instead.

Awful company. I have paid for the game, for the international courier shipment I was not able to claim the refund for and then they decided they will not pass the game to the courier. So I ended up paying 20 GBP for the courier getting nothing. STAY AWAY! ABSOLUTELY DISGUSTING CUSTOMER SERVICE!!!

Horrible customer service, they keep forgetting about the orders, waiting for the games can take a year sometimes, and they don't provide refund.

I didn t recive my package after 2months and there is no option to refund the product.

Bought something here ended up without my money and without the product