WatchPlaza Reviews 

240
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 100 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and authenticity of products, often finding genuine OEM parts for obsolete or hard-to-find watch models. People frequently highlight the fast and reliable delivery service, noting that items arrive quickly and are well-packaged. Many consumers are pleased with accurate product descriptions, ensuring they receive items exactly as shown. However, some customers also noted issues with their orders. A few people experienced significant shipping delays or found that their orders never arrived. Others reported receiving incorrect items or parts that did not fit their watches. Additionally, some reviewers encountered problems with customs, leading to unexpected tariffs or delivery complications.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often highlighting that items are... See more

Delivery service

Users describe positive interactions with delivery services, frequently praising the fast shipping and quick... See more

Quality

Clients share positive opinions on quality, with many reviewers highlighting the excellent and original... See more

Price

Customers had ambiguous experiences with price, with many reviewers praising the great and fair prices, often... See more

Order

Consumers find order experiences to be ambiguous, with some praising the quick, easy, and intuitive ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great descriptions for every item, with the model & case number, no need to guess for anything. The VAT/customs/tax is included in the price, no additional fees at delivery (predictable cost). Well p... See more

Rated 5 out of 5 stars

Great source for seiko oem parts. Have been using them for years. Never disappointed. Fast shipping as well. Unfortunately US Tariffs have added 25% to cost and you have to trust DHL to do tar... See more

Company replied

Rated 5 out of 5 stars

Watch Plaza seems to be able to accumulate NOS items for obsolete watches. Without their dedication to sourcing parts for classic Seiko models I would not be able to restore the Neo vintage pieces tha... See more

Rated 5 out of 5 stars

A really informative website, easy to use and with all part numbers and models ro ensure correct choice of required parts. Delivery and tracking was excellent with delivery to New Zealand within forec... See more


Company details

  1. Watch Store
  2. Clock Watch Maker
  3. Jeweler
  4. Jewelry Store
  5. Watch Manufacturer
  6. Wholesale Jeweler

About WatchPlaza

Written by the company

Our benefits

🚛Cheap & reliable traceable shipping

Worldwide shipping

⌚ Return policy

You have 30 days to return the product.

🥇 24 months warranty on watches

With us you get a standard 24-month exchange warranty for defects on watches

💸 Klarna payments afterwards

Receive your order first and only pay after receipt with Klarna Pay Later.

💬 Help with installation and questions

Are you stuck? No problem, we are happy to help you!

________________________________________

About WatchPlaza.com

The webshop for an original, reliable, and affordable wristwatch or watch part!

Watch Plaza is a supplier in original (OEM) watches, watch parts & straps. WatchPlaza is big on original branded watch straps & parts in the UK, US and the rest of the world. You will find a wide choice of watch parts & straps in our shop! Up to 99% of the parts & straps are available from stock. We sell watch parts & straps from Seiko, Tissot, Citizen, Festina, Fossil, Diesel, Guess, Breil, Emporio Armani, DKNY, Skagen, Calvin Klein, Casio, Adidas and many more!

Contact info

4.2

Great

TrustScore 4 out of 5

240 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(240)

151 reviews in the last 12 months

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Rated 1 out of 5 stars

Seiko crystal

I bought a Seiko crystal after reading on their website that they ship fast and genuine parts. After I bought the part I waited 1 week and still nothing no email explaining the delay or when it would be shipped. It took me countless emails and texts on their chat…two days I was on the this and still nothing so I asked for a refund….finally after two days of messaging I received an email saying my refund has been issued.
No explanation or apology I will definitely not be recommending this company or using them again! Fast shipping what a joke.

22 July 2026
Unprompted review
WatchPlaza logo

Reply from WatchPlaza

The crystal you ordered was listed as being on backorder on the product page at the time of purchase. Backorder items are not covered by our standard shipping times, as they are dispatched once the parts arrive from the supplier.

Your refund was issued as requested. Should you order with us again, we recommend checking the availability status shown on the product page, as this indicates whether an item is in stock or on backorder.

Kind regards,

Rated 1 out of 5 stars
WatchPlaza logo

Reply from WatchPlaza

Thank you for your feedback, and we're sorry to hear about the inconvenience.According to the tracking information, your order was delivered to your address on 5 June at 10:02 AM. Could you please check with your household or neighbours to see if the parcel was received on your behalf?If you still can't locate it, please reach out to us directly and we'll be happy to look into this further with the carrier.

Rated 1 out of 5 stars

.Missing order

One month after the order nothing is received. I have to contact them because they don't know anything. The delivery company's shipping number disappears.

8 May 2026
WatchPlaza logo

Reply from WatchPlaza

Hello,
We are sorry to hear about the trouble with your order.
According to the tracking information, the shipping company was unable to deliver the parcel due to an incorrect delivery address. As a result, the shipment was returned. We have since processed your refund in full, so the amount should be back with you shortly if it has not arrived already.

Kind regards,
WatchPlaza

Rated 5 out of 5 stars

returning customer

This is my third purchase from your store. All products are original and of excellent quality. Excellent communication. Friendly and professional. Highly recommended.

7 April 2026
Rated 2 out of 5 stars

Although your service was good.....

Although your service was good and my purchase was received, I am very disappointed that the piece I bought does not fit my watch, therefore a waste of money. I provided the model/serial number of the Seiko watch and was given a band clip that is too small. Hoping it is possible to have further communication with you to see if I can get an exchange??

13 March 2026
WatchPlaza logo

Reply from WatchPlaza

Thank you for your feedback, and we're glad to hear that the service and delivery met your expectations.

We're sorry to hear that the part did not fit your watch. However, we would like to clarify that Seiko parts should not be selected based on the serial number, as this number only indicates production details. Compatibility must always be determined using the model number or case number.

We carefully check all our listings based on these specifications, and each original Seiko part we offer is 100% compatible with the listed model and case numbers.

That said, we're happy to assist you further. Please contact us directly so we can review your watch details and help you find the correct part or discuss possible options.

– Team WatchPlaza

Rated 2 out of 5 stars

Radio Silence

Our part got hung up in customs and ultimately returned to Watch Plaza, which was not their fault. The problem we had was no communication. I sent several messages to both of their listed emails and to date have not heard anything back from them except for an automated msg along with a refund.

29 January 2026
WatchPlaza logo

Reply from WatchPlaza

Thank you for your review and for your understanding regarding the customs issue. We appreciate you noting that this was outside of our control.

We’re sorry to hear that you experienced a lack of communication. It’s possible that your messages were missed or not received due to high volumes or technical issues, which we sincerely apologize for.

We can confirm that once the parcel was returned to us, a refund was processed automatically, as per our procedure in such cases.

If you still need assistance or would like to reorder, please feel free to contact us again-we’re here to help and will make sure to follow up properly.

– Team WatchPlaza

Rated 5 out of 5 stars

Amazing accept for one thing

These guys and girls are great. It was astonishing that a shipment from where they were could find its way to where i was so fast. The only thing i was unhappy about is a charge that was disguised as one thing, and later changed to, "Duty." This is when duty was deemed not collectable. These guys gave money to DHL and won't refund it. They gave me a website and i was to figure it on my own. It did not work. I'm still owed, and they refuse to refund it. Thirty three dollars and sixty cents. They don't care.

23 February 2026
Rated 4 out of 5 stars

Ordering process was quick

Ordering process was quick, easy and intuitive. Product arrived in good condition and exactly as described. Only issue was slow delivery and tracking didn't work - probably a DHL issue rather than a WatchPlaza issue. I didn't get a personal response to my email, just another tracking link that still didn't work. However the item finally turned up after 4.5 weeks and it looks great!

26 February 2026
Rated 5 out of 5 stars

Trusted shop.

Arrived quickly even if it had to travel across borders, well packed and everything in factory packaging.
Definitely a shop I'll use again.

26 February 2026

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