I was receiving outstanding receipts emalis over and over from Rentola and I was actually worried that I would have to pay for it even though I haven't used it and forgot to cancel the subscription, I... See more
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nothing service and denied me a refund when they extracted money from my bank account without me knowing
Company replied
Their service is dog shit, they robbed me of my 39 euro’s. First by a 1 euro trial. While on the paying page they intentionally HID the most important INFO. “Na de eerste / dagen wordt uw abonneme... See more
Company replied
I just saw one of my listing advertised on their website while I never asked them to do so... I don't mind them to do so but some informations are incorrect and/or are missing and I can't contact them... See more
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Company details
Written by the company
Vous cherchez votre prochain bien à louer ? Rentola est votre meilleur choix ! Chez Rentola, nous facilitons la mise en relation entre locataires et propriétaires, afin que vous puissiez trouver rapidement et facilement le logement idéal. Que vous recherchiez un appartement, une maison ou une chambre, Rentola propose un large éventail de biens à louer adaptés à tous les budgets et styles de vie. Avec des annonces disponibles dans la localisation de votre choix, notre plateforme rend votre recherche simple et vous offre les meilleures chances de trouver le logement parfait. Besoin d’aide ou avez-vous des questions ? Notre équipe de support amicale est là pour vous accompagner à chaque étape. Vous pouvez nous contacter facilement via Rento, notre assistant virtuel disponible dans la section FAQ, ou en remplissant le formulaire de contact dans les Conditions Générales sur notre site web. Chez Rentola, nous nous engageons à rendre votre expérience de recherche de location simple, transparente et totalement sans stress.
Contact info
Belgium
- info@rentola.be
- rentola.be
1.8
Poor
259 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAMMERS
nothing service and denied me a refund when they extracted money from my bank account without me knowing
3 September 2026
Unprompted review
Reply from Rentola.be
Hello Òwó,
Thank you for taking the time to share your experience. We are sorry to hear that you are dissatisfied with our Platform and the outcome of your refund request.
Our subscription begins with a trial period and automatically continues at the standard subscription rate unless it is cancelled before the renewal. Information about the trial period, automatic renewal, and applicable subscription terms is displayed during registration and must be accepted before the subscription is activated.
If a subscription is cancelled after a renewal has already taken place, the cancellation prevents future renewals but does not automatically reverse the billing period that has already started. Refund requests are assessed according to the applicable terms and the circumstances of the individual case.
Please share your contact details with us through Trustpilot's secure system so we can contact you directly, locate your account, and review what happened in your specific case. Alternatively, you can contact our support team through the contact form on our website, and we will be happy to assist you.
Best regards,
Rentola Team
Reply from Rentola.be
Hello Hamza,
Thank you so much for your kind feedback! We’re delighted to hear that you are happy with your experience.
We truly appreciate you taking the time to share this with us.
Best regards,
Rentola Team
My experience with Rentola was very…
My experience with Rentola was very disappointing. I cancelled my subscription, but I was still charged €39 afterward. I did not expect to be billed after cancelling, and resolving the issue has been frustrating. I would not recommend this service based on my experience. Please make sure you fully understand the subscription terms before signing up.
15 July 2026
Unprompted review
Reply from Rentola.be
Hi Raziye,
Thank you for bringing your experience to our attention. We are genuinely sorry to hear about your frustration and disappointment.
We understand how stressful it is to face unexpected charges, and we would like to clarify how our subscription model and cancellation process operate to clear up any confusion:
Subscription & Trial Terms: Rentola's service begins with an initial trial period so users can test our premium features. As stated on the payment page prior to sign-up and in the welcome email sent immediately after, the trial automatically converts into a monthly subscription if it is not canceled before the trial ends.
We requested your details via Trustpilot’s secure system, but as we did not receive a response, we’re currently unable to take this further. If you would still like assistance, please contact our support team using the form available in the T&Cs on our website.
Kind regards,
Rentola Team
The one star is only there because I…
The one star is only there because I can't give you 0 , I still want my R750 shame. From February till date you've been processing a refund ?????
17 February 2026
Unprompted review
Reply from Rentola.be
Hello,
Thank you for bringing this to our attention. We are deeply sorry to hear about your frustration regarding a delay and your negative experience with our service.
We understand how stressful it is to wait for a refund, especially over an extended period. While refund processing times can occasionally be delayed due to international banking channels or missing account details, waiting this long is certainly not the experience we want for our users.
We want to investigate what happened with your transaction, check the status of your refund request with our finance team, and help get this resolved for you as quickly as possible. We have requested your information through Trustpilot’s secure system so our support team can locate your profile and assist you directly.
Kind regards,
Rentola Team
Disgustingly predatory company…
5/12/2026. This is a disgustingly predatory company. To start with it's not Belgian but God-knows-what because it's in many countries. It charged me 39 euros a months and WAS NOT CLEAR that it would do this. It knows international renters are desperate to find a place. There are no emails about the subscription renewal. And when you try to find your profile, you can't find the place on the website. You have to see it to believe it.
UPDATE 6/18/2026 - The company checks these reviews! They emailed me and I explained my experience again. They're right (as happens with companies) that somewhere in the fineprint it did say the trial period would end. But since I never made use of any service over 4 months, and to get this review changed, they offered half the payments back (must see whether that's done). Then they asked to change this review, which I didn't find the time to do. Then flagged it as "defamatory" which thankfully Trustpilot did not agree with.
12 May 2026
Unprompted review
Reply from Rentola.be
Hello Arun,
We are sorry to hear that your experience with our service has led to such a negative impression. We understand how frustrating and concerning situations involving subscriptions and payments can be.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention during registration and is also stated in the terms and conditions accepted when creating a subscription. A welcome email containing this information is also sent once the subscription is created.
We would like to review your situation carefully to better understand what happened in your specific case and assist you further.
To help review your case and assist you directly, we have reached out to you directly and we believe that the situation was resolved fairly.
Kind regards,
Rentola Team
The worst service ever
The worst service ever, very expensive and not helpfull. Dont subscribe to this website!
30 April 2026
Unprompted review
Reply from Rentola.be
Hello Isa,
We are sorry to hear that your experience with our service has led to such a negative impression. That is certainly not the experience we want our users to have.
We would like the opportunity to better understand what happened in your specific case and see how we can assist you further.
We requested and received your contact details via Trustpilot’s secure system and had the opportunity to reach out to you by email. Unfortunately, we did not receive a reply. In our message, we believe we clearly explained that the subscription was activated after the trial period in accordance with the Terms and Conditions you agreed to during registration. All charges applied were valid, and the service was available to you during the paid period. We also provided detailed information explaining how the subscription works and why the charge occurred. If you wish, you can still reply to our email, and we will be more than happy to clarify any misunderstandings.
Kind regards,
Rentola Team
I have only authorized for a payment of…
I have only authorized for a payment of 1 euro 7-day trial through my Apple Pay. However, I realized that I have received an email informing that I would be charged 39 euros after this period which went to my spam folder. Additionally, I didn’t gave an authorization for the payment of 39 euros which is unacceptable considering the fact that I had to give an authorization for the first payment. Regarding the second payment, it wasn’t even a reserved payment which normally I could have cancelled in such case but it was directly withdrawn. This is an unlawful utilization of my banking information hence I have emailed them for a refund. Following that I never received an answer from the support team. I urge rentola.be team to get in contact with me immediately for a refund.
Ülkü Eylül Ertekin
13 April 2026
Unprompted review
Reply from Rentola.be
Hello Ülkü Eylül,
We are sorry to hear that this situation has caused concern and frustration. We understand how upsetting it can be when there is uncertainty around charges and communication.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions stated.
We would like to review your situation carefully to understand what happened in your specific case and assist you further.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
DO NOT TRUST THİS SİTE
DO NOT TRUST THİS SİTE AND DO NOT CREATE AN ACCOUNT. The trial period is a big lie. This is a scam site. Definitely do not believe it. In the fine print, you are deceived because you are tied to a subscription without realizing it. After that, you’re stuck and cannot cancel it. They show no understanding, even though I have already canceled my subscription. They keep sending me threatening emails and expect me to pay €39. İ’m tired of al this. İt’s almost been weeks and İ can’t stop my subsciption.
19 March 2026
Unprompted review
Reply from Rentola.be
Hello Hafsagul,
We are sorry to hear that this situation has caused you so much frustration. We understand how upsetting it can be when there is uncertainty around a subscription and ongoing communication.
You can cancel your subscription directly through your account on the portal or by submitting a request via the contact form on our website, which allows our support team to receive and process your cancellation correctly.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions stated.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Huurportaal Team
simply a robbery
simply a robbery. They are THIEVES. BELGIAN THIEVES. pay attention
28 February 2026
Unprompted review
Reply from Rentola.be
Hello Camilla,
We’re sorry to read that you feel this way about your experience. We understand how frustrating it can be when a service does not meet expectations, and we take feedback like this seriously. Our intention is always to provide a transparent service and to assist users whenever questions or concerns arise.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Rentola keeps bothering me for writing a bad review
I'll write a new 1 star review every time you bother me again. I did give my info multiple times already. Stop editing your replies to my previous bad reviews.
Y'all host the scammiest website I've ever been on
6 March 2026
Unprompted review
SCAM !!
Do not register your email or make any card payments. You may find yourself subscribed without having agreed to anything, and they take money from your account.
And if you try to close the account, they make the procedure difficult… you can barely log in anymore!!
24 September 2025
Unprompted review
Reply from Rentola.be
Hello Anamaria,
We’re genuinely sorry to read that you feel this way about your experience. We understand that concerns around subscriptions, payments, or account access can be very upsetting.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions stated.
Account cancellation can be completed directly through the user profile once logged in. If you experience any technical difficulties accessing your account, our support team is always available to assist.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
had a trial for 1 euro but did not…
had a trial for 1 euro but did not receive any notification about the next payment a week later. Lost 39 euros for nothing. The site shows only 2 or 3 houses in the area where there are supposed to be much more and there is only limited information in those few. Don't waste your time on rentola.
10 January 2026
Unprompted review
Reply from Rentola.be
Hello Iskhak,
We’re sorry to hear that your experience with us has been disappointing. We understand that situations involving subscriptions and payments can feel frustrating, especially if expectations were different.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register the credit card and it is also stated in our terms and conditions which you have to accept in order to create a subscription. When the subscription is created you also receive a welcome email with the terms and conditions stated.
Regarding the listings, Rentola functions as an aggregator, collecting property listings from multiple external sources. While we conduct our own quality checks, we cannot always guarantee that every listing is perfectly accurate, especially if details are changed or removed by the original source. This is exactly why user reports are so important to us. Listings that appear misleading, non-existent, or outdated should be reported directly through the platform, so our team can investigate and take appropriate action, including correction or removal where necessary.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
An enormous number of houses for rent
A complete number of houses from all possible websites …
9 October 2025
Unprompted review
Reply from Rentola.be
Hello Marius,
Thank you very much for your positive feedback.
We’re glad to hear that you appreciate the wide selection of listings available on our platform. Our goal is to gather rental properties from multiple sources to give users a broad overview and make the search process easier.
We wish you the very best in finding the perfect home, and if you ever need assistance, we’re here to help.
Kind regards,
Rentola Team
It is a real scam
It is a real scam
They charged me 39€ twice in a period of 12 days +1€ for the trial
I blocked my card and even with my card blocked they keep charging me money
13 September 2025
Unprompted review
Reply from Rentola.be
Hello Antonio,
We are sincerely sorry to read that your experience has caused you frustration. We understand that seeing multiple charges within a short period of time can be very concerning, and we regret that this situation has led to this impression.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card details and it is also clearly stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email with the terms and conditions included.
We would very much like to review your specific case carefully to clarify what has happened and ensure everything was handled correctly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
SCAMERS bE CAREFUL.
SCAMERS bE CAREFUL.
YOU WILL RECIVE POLICE REPORT FROM GERMANY
4 September 2025
Unprompted review
Reply from Rentola.be
Hello Dilorena,
We are sincerely sorry to read that your experience has led you to feel this way. We understand that concerns of this nature are serious, and we would very much like the opportunity to review your situation carefully.
We take feedback and complaints seriously and aim to ensure that all matters are handled transparently and correctly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
The subscripiton conditions are…
The subscripiton conditions are misleading and made to make the consumer not to pay attention to the subcription and be charged many days later, once he has forgotten. I have paid 39€ that I did not wish to pay at all - because on top of it all, the website is bad.
1 September 2025
Unprompted review
Reply from Rentola.be
Hello,
We are sincerely sorry to read that your experience has left you feeling disappointed. We understand that subscription terms and charges must be clear and transparent, and we regret that this was not how the situation felt to you.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card details and is also clearly stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email with the terms and conditions included.
We would very much like to review your specific case to clarify what has happened and ensure everything was handled correctly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Fraudulent Scam - EDITED
Rentola Issued me a refund for my failed paid subscription to their services. Specifically, a continued issue I faced using their website search filters to find accurate rental listings that matched my exact needs. However, when I applied these filters, the listings shown were factually inaccurate - the date of availability displayed on their site did not match the actual information provided on the linked rental websites. This was a repeated occurrence and I was never able to succeed in finding suitable options, so I requested a refund. After my initial refund request, I was refused, however posting a review here prompted the company to reconsider, and I have now received my refund in full for services not delivered. I am satisfied with this outcome, and hope that the rental listings search filter - the primary service function provided by this website - will be improved upon for future customers use.
11 July 2025
Unprompted review
Reply from Rentola.be
Hello Olivia,
Thank you for providing your contact details. We’re glad that we were able to get in touch with you and that the matter has now been resolved.
If you have any further questions or need any assistance in the future, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Rentola Team
Van de eerste keer prijs!
27 August 2025
Unprompted review
Reply from Rentola.be
Hello Tobias,
Wat fijn om dit te lezen — bedankt voor uw positieve feedback!
We zijn blij dat u meteen een goede ervaring heeft gehad.
Mocht u in de toekomst nog vragen hebben of ondersteuning nodig hebben, dan staan we uiteraard graag voor u klaar.
Met vriendelijke groet,
Rentola Team
Autosubscribed me without my consent
Autosubscribed me without my consent after one week of trial, and without notification for 40 euros. This is another type of legal fraud.
27 August 2025
Unprompted review
Reply from Rentola.be
Hello Karina,
We are sincerely sorry to read that your experience has left you feeling this way. We understand that subscription renewals and charges must be clear and transparent, and we regret that this situation has caused frustration.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card details and is also clearly stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email with the terms and conditions included.
We would very much like to review your specific case to clarify what has happened and ensure everything was handled correctly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
Do not subscribe under any circumstances
Avoid signing up for their trial. I made the mistake of doing so—they didn’t create my account for an entire trial week, then charged me €39 for a full monthly subscription and only when I tried to stop the subscription - they actually created my account.
ATTENTION:Report this site to Google for deceptive practices. If enough people file complaints, Google will remove the site from top search results or even shut it down entirely!
7 August 2025
Unprompted review
Reply from Rentola.be
Hello Marina,
We are sincerely sorry to read that your experience has led to such frustration. We understand that clarity and transparency are essential when signing up for any service, and it is disappointing to hear that this was not how the situation felt to you.
All accounts are created manually by customers themselves, and payment details are entered personally during registration. We have no way to register or charge someone without their own action.
The subscription begins with a trial period at a reduced price — an introductory offer designed to give you time to evaluate the service. After this period, the subscription automatically continues at the standard rate unless it is cancelled before the trial ends. This is brought to your attention when you register your credit card details and is also clearly stated in our terms and conditions, which must be accepted in order to create a subscription. When the subscription is created, you also receive a welcome email with the terms and conditions included.
We would very much like to review your specific case to clarify what has happened and ensure everything was handled correctly.
We have requested your details via Trustpilot’s secure system, but since we did not receive a response from you, we are currently unable to take further action on this matter. We appreciate your feedback, and if you would still like us to assist further, you can reach our support team by completing the contact form available in the T&Cs on our website.
Kind regards,
Rentola Team
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