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RedBook Inspect Reviews 

3,547
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,089 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service as outstanding, easy to use, and a seamless, highly proficient process. Many highlight the friendly, knowledgeable, and helpful staff and inspectors who provide honest feedback and thoroughly answer all questions. The detailed, comprehensive, and accurate inspection reports are widely appreciated, empowering individuals to make well-informed purchasing decisions. However, some people mentioned that reports occasionally missed significant issues or provided inaccurate information about a vehicle's condition, leading to unexpected problems. A few also noted instances of unfriendly or rude staff behavior.

What people talk about most

Service

Reviewers mention positive feedback about service, often highlighting the professionalism and thoroughness of... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, helpfulness, and... See more

Product

Users describe ambiguous interactions with product, with some reviewers expressing satisfaction with... See more

Quality

People report ambiguous experiences with quality, with some reviewers praising the detailed and comprehensive... See more

Customer service

Reviewers highlight positive aspects of customer service, with many appreciating the informative follow-up... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchasing our son’s first car and so we wanted additional information about the car as it was an older model being purchased privately. Found this service outstanding end to end. - Quick an... See more

Rated 5 out of 5 stars

Best Experience in Perth I had about inspecting my vehicle. It was seamless process, I handed my keys to them and they inspected my vehicle quickly and everything was fine. They also conversed politel... See more

Rated 5 out of 5 stars

This was my first time buying a vehicle interstate, I don’t have the time or money to travel to inspect it myself. I got their most expensive package as I didn’t want to muck around getting a car I ca... See more

Rated 5 out of 5 stars

Saving myself from a potential financial crisis. What I thought were minor issues turned out to be something that might cost me more. Wouldn't know without the expert inspection. Thanks a lot!


Company details

  1. Vehicle Inspection
  2. Driver and Vehicle Licensing Agency
  3. Vehicle Examination Office

Written by the company

Trusted for 15+ years, RedBook Inspect helps Australians buy, ride, and finance safer. Our pre-purchase inspections give you greater confidence when buying used cars, caravans, or motorbikes—even remotely. We contact the seller to schedule, travel to the vehicle for inspection, and deliver a detailed digital report to your inbox. Additional services include rideshare safety checks, roadworthy certificates, finance asset verifications, and more.

The RBI Promise

Refund if vehicle sells before inspection

Refund if vehicle sells before inspection
We'll refund or transfer your booking if the vehicle sells before your scheduled pre-purchase inspection.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.5

All reviews

(3,547)

1,057 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Service

Prompt service. Booked and completed within 48 hours.
Very comprehensive report which makes purchasing a used car less challenging .
Really friuendly knowledgeable and caring customer service.
You should ask for Ben !!!

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Mechanics use random unofficial mobile number to call you? Road test wasn't done properly.

The inspector did a good job taking photos of the vehicle.
But I believe I missed the mechanics phone call, because a random unofficial looking number called me and didn't leave a message, I get alot of scam phone calls, so having a random number call isn't great. Redbook inspections should give there mechanics an easy to identify official mobile number, so that when they call people, it does not look like a spam phone call.
If the mechanic is unable to reach the seller or buyer of a car they should also send a text message to say that they tried calling and couldn't contact you.

This is the second time I have gotten a red book inspection now, for both the inspections both times there was the message for the drive test saying: Limited road test due to local speed limits, road conditions and/or traffic at the time.
The last vehicle that I got inspected was out in a country town and the weather was fine.
And now the second vehicle I have gotten redbook to inspect has the same message.
Part of the reason why I paid over $300 for a red book inspection was to have the car properly tested, not have a limited road test.
Also the fact the mechanic hasn't tried or did try calling me and didn't leave a message, further puts me off using redbooks in future.
I cannot recommend redbooks to anyone for this reason.

22 July 2026
Unprompted review
Rated 3 out of 5 stars

Didnt attend my concerns about servicing

The inspection of the engine was very thourough. Thought the other parts were a bit lapsidasical, I specifically requested that the service books were looked at, this wasnt covered. I think also the inspection should include checking air conditioning and state what condition the tyres are in.

16 July 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi Sue,

Thanks for leaving a review of our inspection service!

It sounds like you may not have checked through the tabs of the report to find the above mentioned information as all these areas were checked and have the below information.

Under the "Road Test" tab we have images of all logged services inside the owners manual with the note "Most services stamped and documented into the booklet, owners manuals and folder present. Next service due now by date."

Under the "Wheels and Tyres" tab in the section marked "Tyres and Wheel Rims" the Inspector noted "Front and rear tyres have approx. 7mm+ tread remaining to the front and 7mm+ tread remaining to the rear. Tyres fitted to the vehicle complies with manufacturer speed and load rating requirements. Minor wear visible to wheel rims."

Lastly under the "Interior" tab under the section marked "Air Conditioning" the team noted "Air conditioning cold and working well at the time of inspection. Normal wear evident to the air conditioning components consistent with the age and mileage.".

Please ensure you check all tabs and images thorougly when viewing the report to ensure you do see all available information on what was checked.

Regards,

The Redbook Inspect Team.

Rated 5 out of 5 stars

Highly recommend

Highly recommend, especially for interstate car purchases. I booked the standard package and, within two days, received over 150 detailed photos, a video of the engine start-up, and a call from the inspector explaining the car's condition and finer details. Excellent communication and a hassle-free experience. ⭐⭐⭐⭐⭐

13 July 2026
Rated 2 out of 5 stars
RedBook Inspect logo

Reply from RedBook Inspect

Hi There,

Thanks for leaving a review of our inspection service!

We can see that the inspector noted various areas of damage around the sliding doors and quarter panels etc. under the exteriors tab. Are you able to advise where the additional damage was located?

Kind Regards,

The Redbook Inspect Team.

Rated 3 out of 5 stars

Courteous inspector

Luke was conscientious and kept me up to date. For the amount of money paid the report didn’t contain any real details and as such I found it not informative and was disappointed overall

15 July 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi Adam,

Thanks for leaving a review of your experience with our inspection service.

We're please to hear you had a good experience with our inspector Luke and will make sure to pass that on to the team!

We also appreciate your feedback around the contents of the inspection report and will make sure thats passed on to assist in further improving our offerings.

Kind Regards,

The Redbook Inspect Team.

Rated 5 out of 5 stars

I've used redbook twice now

I've used redbook twice now, and both times the inspections have been extremely well put together. They are very detailed and on both occasions the cars we have brought, we have brought unseen. Will use again if buying another car.

15 July 2026
Rated 3 out of 5 stars

A bit of false advertising.

They charge extra for classic vehicles but the inspector only had average knowledge of the car model. It's not like it's even a rare vehicle. Happy to just get it over with. Just a bit of false advertising.

13 July 2026
RedBook Inspect logo

Reply from RedBook Inspect

Hi Perry,

Thanks for leaving a review of our inspection service.

As the inspection teams are expected to cover an extensive and wide range of vehicles we do encourage purchasers to read both our sample reports and terms to ensure that the inspection service is suitable for their purposes.

With some models such as older 80's era Porsches as booked for this inspection there are aspects of the vehicle we may not be able to check due to the limitations of a mobile inspection.

Kind Regards,

The Redbook Inspect Team.

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