Proshop.nl Reviews 

3,355
TrustScore 4.5 out of 5

4.3

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Rated 3 out of 5 stars

Recently bought here for the first time. Product arrived within a couple of days in the Netherlands. So far so good. Just two points of criticism: 1. The electronic device box was packed in a larg... See more

Company replied

Rated 5 out of 5 stars

From searching to finding what I needed, everything went smoothly when ordering. It also helps that the prices are very competitive on Proshop and with various payment methods. All in all, I'm well... See more

Rated 4 out of 5 stars

Brand new item, as advertised at great price and with super fast shipping. Only reason for the 4 star rating is that since I wasn't home, the driver decided to leave the package at the front door... See more

Rated 5 out of 5 stars

At first, I was a little sceptical about a warehouse in Denmark. But Proshop.nl has proven that this doesn't have to be a problem. Great service, both in terms of the ordering process and transpo... See more

Company details

  1. Computer Store

About Proshop.nl

Written by the company

Over Proshop
Proshop is een van de oudste webshops in Denemarken. Midden jaren '90 openden wij een winkel in het hartje van Aarhus, Denemarken. Vandaag de dag zijn ons kantoor en magazijn te vinden in Højbjerg, enkel kilometers verwijderd van het centrum van de stad.

Inmiddels zijn we met 1,8 miljoen bezoekers per jaar en ruim 235.000 verschillende producten in het assortiment, een van de grootste webshops in Denemarken. Daarnaast zijn we internationaal actief met webshops in 8 landen, waaronder sinds augustus 2021 Nederland.

Uitgebreid assortiment
Hardware- en elektronicaproducten vormen het grootste deel van ons assortiment, van complete serversystemen tot keukenapparatuur. Wij bieden ook een breed scala aan gaming, gadgets, speelgoed, gereedschap, kantoorartikelen, tuingereedschap, smart home en nog veel meer.

Klantenservice
Een hoog serviceniveau is voor Proshop altijd uiterst belangrijk geweest, daarom focuseren wij bij het aannemen van medewerkers op grote kennis en goede service. Bij Proshop kun je het buitengewone verwachten.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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Replied to 97% of negative reviews

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4.3

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(3,355)

926 reviews in the last 12 months

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Rated 2 out of 5 stars

Not located in the Netherlands!

I ordered a gift with the expectation that it would be shipped within NL, but it was actually shipped from Denmark, and it arrived too late. I am disappointed with this company.

17 August 2026
Unprompted review
Proshop.nl logo

Reply from Proshop.nl

Goodmorning,

Thank you for your review. We are indeed a Danish company, as is indicated by our Danish address details. Our delivery dates on the website are good estimates, but of course there is always a chance for a delay with package deliveries. We are sorry to hear that you did not receive your package in time.

Kind regards,
Proshop

Rated 3 out of 5 stars

Fine with two points of critique

Recently bought here for the first time. Product arrived within a couple of days in the Netherlands. So far so good. Just two points of criticism:

1. The electronic device box was packed in a larger box without another other filling. That creates sn unnecessary risk of damage, as the package can just jump around in a larger box.
2. It's impossible to track your order directly from the website when you're logged in. The only way is to use the link in the confirmation email. That takes you to an order page within you own account, but you cannot reach that page from within your account. Probably an issue arising from inadequate localisation (Dutch), but nevertheless somewhat annoying.

4 July 2026
Unprompted review
Proshop.nl logo

Reply from Proshop.nl

Dear John,

Thank you for your review. Unfortunately, some items get delivered in bigger boxes than necessary. This is due to standard packing procedures. If you have a complaint about this, you're welcome to write to our customer service.

As for tracking your order, in your customer account you can find the tab 'Actuele bestellingen', which shows all your recently shipped orders, including tracking number.

We hope that you are content with your order.

Kind regards,
Proshop

Rated 1 out of 5 stars

Difficult return process

Difficult return process, poor communication.

4 July 2026
Unprompted review
Proshop.nl logo

Reply from Proshop.nl

Dear Tomi,

Thank you for your review. We're sorry to hear that you found the return process difficult. As we do not have any order information from you, we cannot see if something specifically went wrong in your case.

If you have any complaints, you are always welcome to write to our customer service.

Kind regards,
Proshop

Rated 1 out of 5 stars

Avoid purchasing from here if you don't want issues and hassle!!

I purchased an expensive, high-end gaming console for my son over two months ago, and I still haven't received either my order or a refund.

The courier has confirmed that the parcel was returned to the retailer, yet despite this, I'm still waiting for my money back. After more than two months, this is completely unacceptable.

This experience has been incredibly frustrating. If you're considering buying from this retailer, I'd think twice, especially if you're spending a significant amount of money. Based on my experience, if something goes wrong, you could be left waiting for months without your order or a refund.

23 April 2026
Unprompted review
Proshop.nl logo

Reply from Proshop.nl

Dear Max,

Thank you for your review. You ordered two expensive gaming consoles with us, which were supposedly picked up from the DPD shop, and later were returned from another country. There has been no update since, and therefore we started an investigation with DPD.

Any further communication about your case will be through e-mail.

Kind regards,
Proshop

Rated 4 out of 5 stars

Cheap

I had to wait a few days for the delivery of my Braun rasor. It was worth it, because Proshop was 10 euros cheaper than competitors.

1 May 2026
Unprompted review

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