Very reachable and kind customer service. Product delivered to Netherlands as promised. They work with a very neat and good carrier for appliances. I can recommend. They just need a bit of more wo... See more
Company replied
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See what reviewers are saying
excellent service, delivery was fast and packed well. Very good selection of products
Company replied
Product works perfectly. Updated rating (4*/5l: The company has sent the missing parts. Older post (1*/5): Ordered it Wednesday with a most likely 'next day' delivery stated. I chose a nig... See more
Company replied
Everything went well. Ordered a fridge and a washing machine at very competitive prices and everything was delivered fast and efficiently. Highly recommended
Company replied
Company details
- Appliance Store
- Electronics Store
- Kitchen Supply Store
- Refrigerator Store
- TV store
- Washer and Dryer Store
Written by the company
Profilec – We deliver happiness! 🛍️ Dé elektro- en kookwinkel in Brugge met een eigen lever- en installatiedienst binnen 30 km. Bestel online op www.profilec.be vóór 23u59 en krijg je bestelling morgen al in huis! Of bezoek onze fysieke winkel (Monnikenwerve 9 - 8000 Brugge).
Contact info
Monnikenwerve 9, 8000, Brugge, Belgium
- 050320154
- online@profilec.be
- profilec.be
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
excellent service
excellent service, delivery was fast and packed well. Very good selection of products
24 November 2025
Reply from Profilec Electro & Cooking
Dear customer,
Great to hear everything went smoothly! We’ll definitely pass your compliments on to our team – they’ll be happy to hear it. Also glad you’re enjoying our product range; we try to offer something for everyone.
See you next time?
Kind regards,
Team Profilec
Very reachable and kind customer…
Very reachable and kind customer service. Product delivered to Netherlands as promised. They work with a very neat and good carrier for appliances. I can recommend.
They just need a bit of more work and updates for the info presented on their website.
30 October 2025
Reply from Profilec Electro & Cooking
Dear customer,
Thank you so much for your kind and honest feedback! We're really happy to hear that our customer service and delivery to the Netherlands met your expectations — we do take extra care in working with reliable carriers, so it's great to know you noticed that! 🇳🇱🚛
Also, thanks for pointing out the need for some website updates. You're absolutely right — it's something we're working on, and your input helps us improve.
You're always welcome for your next order!
Kind regards,
Team Profilec
All was good delivery time was accurate
7 November 2025
Reply from Profilec Electro & Cooking
Dear customer,
Great to hear everything went smoothly and the delivery was right on time — just the way we like it! Thanks a lot for your trust.
Kind regards,
Team Profilec
Good price and service
I received the product that I ordered. Price and delivery were good. I am satisfied.
8 September 2025
Reply from Profilec Electro & Cooking
Beste klant,
Great to hear you're satisfied – that's exactly what we aim for! 😊 Thanks for your kind words about our price and service.
You're always welcome back at Profilec, online or in-store!
Met vriendelijke groeten,
Team Profilec
Communicatie tussen smeg en profilec…
Communicatie tussen smeg en profilec kon beter ...
5 September 2025
Reply from Profilec Electro & Cooking
Beste klant,
Dankjewel voor je geduld en duidelijke feedback! We zijn blij dat je uiteindelijk gevonden hebt wat je zocht, al liep de communicatie inderdaad niet altijd even vlot. Dat had vooral te maken met het feit dat je op zoek was naar iets heel specifieks dat we niet standaard in ons gamma hebben en dat vraagt nu eenmaal wat extra schakelen tussen klant en leverancier.
Toch fijn dat we het samen tot een goed einde hebben kunnen brengen. Geniet van je aankoop en tot een volgende keer!
Met vriendelijke groeten,
Team Profilec
Reply from Profilec Electro & Cooking
Beste klant,
Wat fijn om te horen dat je zo tevreden bent met zowel de prijs als onze service – daar doen we het voor! We geven de complimenten met veel plezier door aan ons team.
Met vriendelijke groeten,
Team Profilec
Reply from Profilec Electro & Cooking
Beste klant,
Top om te horen dat alles vlot verlopen is én zelfs vroeger geleverd werd – zo hebben we het graag! Bedankt voor je enthousiaste feedback, we geven de complimenten zeker door aan ons team.
Met vriendelijke groeten,
Team Profilec
Product works but missing parts
Product works perfectly.
Updated rating (4*/5l: The company has sent the missing parts.
Older post (1*/5):
Ordered it Wednesday with a most likely 'next day' delivery stated. I chose a nighttime delivery slot that was available on the website. Was phoned the next day to say the product is too heavy for the nighttime courier. And delivery will now take place the following day (Friday).
Product was eventually delivered on Saturday.
External packaging box was resealed (original tape had been cut). The exhaust hose and one of the hose attachments was missing from the box.
I phoned customer service on Saturday to report the problem and was informed to send an email to the customer support address. I did so on Saturday.
It is now the Tuesday after and have not heard anything back.
Have since ordered the individual original parts from a 3rd party given the heatwave.
26 June 2025
Reply from Profilec Electro & Cooking
Dear customer,
Thank you for updating your review — we really appreciate it. We understand that your experience started off far from ideal, and that’s definitely not the level of service we aim to provide. The delivery delay and the missing parts should have been avoided.
We’re glad we were eventually able to send you the missing items, although we regret that you had to wait and even order replacements yourself in the meantime — especially during a heatwave, when you needed the product most.
We’ll take your feedback to heart to improve our communication and follow-up in the future. Thanks again for your patience and honesty.
Kind regards,
Team Profilec
Heel goede en vriendelijke service.
8 November 2024
Reply from Profilec Electro & Cooking
Beste klant,
Bedankt voor het compliment! Fijn om te horen dat onze service in de smaak valt. We staan altijd voor je klaar met een glimlach!
Met vriendelijke groeten,
Team Profilec
Nightmare experience Going round in circles....
Currently one month into a nightmare customer experience with Profilc. Our hoover stopped working after 6 months and they told us to send it back to be fixed. It was returning even more broken than before and now their advice is to send it back once again with not guarantees that it will ever be fixed. We are goign round in circles. Starting to feel like this is one big con, that they keep asking you to send it back untill you get too tired to do it anymore. Deeply irresisponsible and stressful experience.
18 June 2024
Unprompted review
Reply from Profilec Electro & Cooking
Dear Customer,
We have watched the video and think there might be a blockage in the device. We recommend first checking for any blockages. If it still doesn't work, the device needs to be returned to the manufacturer as it is still under the 2-year warranty. This will definitely be resolved. We understand that this is a stressful experience for you, and we thank you for your patience. Please note that it is the manufacturer's responsibility to address this issue, but we are here to help where we can.
Best regards,
Team Profilec
Everything’s good
8 May 2024
Reply from Profilec Electro & Cooking
Dear customer,
Great to hear that! If you have any other comments or need assistance in the future, feel free to reach out!
Best regards,
Team Profilec
Reply from Profilec Electro & Cooking
Beste Emile,
Hartelijk dank voor jouw review en om je ervaring hier te delen! We horen graag dat alles naar wens was!
Met vriendelijke groeten,
Team Profilec
Your prices are astronomical and this company is a comedy of frauds and complaints that do not involve ONE BIG LIE... AND THE PRICES ARE INCREASED UP TO 1000 €... FRAUDS AND THIEVES....
The prices are sky high on Allegro, and the TV is €1,000 cheaper, THIEVES.....
20 March 2024
Unprompted review
Reply from Profilec Electro & Cooking
Dear reviewer,
Unfortunately, we cannot find any records of you in our system, and we also do not sell on Allegro. It seems that this review was intended for another company. Should you have any further questions or if we can help clarify any misunderstandings, please do not hesitate to send an e-mail to online@profilec.be.
Kind regards,
Team Profilec
Reply from Profilec Electro & Cooking
Dear customer,
Thank you so much for your kind words! We're delighted to hear that you're satisfied with the quality of our products. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!
Kind regards,
Team Profilec
I was so amazed at the way I was helped…
I was so amazed at the way I was helped by Profilec Electro. Lady Liza from the customer service is really amazing. I have gotten my products also on time.
16 November 2023
Reply from Profilec Electro & Cooking
Dear customer,
We appreciate you taking the time to share your positive experience with Profilec. We are delighted that it was so positive. I will pass on the compliments to our colleague Liza. Thank you again!
Best regards,
Team Profilec
Great online service
Great online service! Had trouble purchasing an item but they helped me work it out.
24 October 2023
Unprompted review
Reply from Profilec Electro & Cooking
Dear customer,
We're delighted to hear you had a positive online experience with us! We're glad we could assist you in resolving the purchasing issue. If you ever need further assistance, feel free to reach out!
Warm regards,
Team Profilec
Wrong item deliverd and bad client service
We ordered a washing machine from Bol.com on 1st July 2023. Apparently, it was this company which provided the item. One week later we received a wrong item (TV) instead of what we ordered. We contacted the company for the issue and they accepted to do the 'omruilling'. A few days later the driver who was responsible for the transfer called me and asked me to come to another place away from the delivery destination (my house) to get the washing machine and bring the TV because he cannot enter our street (he said he doesnt have traffic permission). I contacted the company and they talked to me extremely impolite and told me that is my problem. Accordingly as I didnt accpet their offer the driver went back and one week later after talking with Bol I received my item!
17 July 2023
Unprompted review
Reply from Profilec Electro & Cooking
Dear customer,
First and foremost, we sincerely apologize for the inconvenience with your order. The external transport company mistakenly delivered the wrong item, which was beyond our control. The request to come to a different location was due to restrictions within your street. It's important for us to be aware if there are specific hours when driving is not allowed in your area. We understand your frustration and are relieved that you have now received the correct item.
Best regards,
Team Profilec
Price is good and shipping service is good
Price are goods and shipping service is also very good.
Explanation about the product is very good.
13 June 2023
Reply from Profilec Electro & Cooking
Dear Gadiya,
Thank you so much for your kind words about our prices, shipping services and product descriptions. We're glad to hear that you found our service helpful and informative.
Kindest regards,
Team Profilec
Everything went well.
Everything went well.
Ordered a fridge and a washing machine at very competitive prices and everything was delivered fast and efficiently.
Highly recommended
4 May 2023
Reply from Profilec Electro & Cooking
Dear Patrizia,
Thank you for your wonderful review! We're thrilled to have provided you with a positive shopping experience. Thank you for choosing us and we look forward to serving you again soon!
Best regards,
Team Profilec
Prima communicatie
15 March 2023
Reply from Profilec Electro & Cooking
Beste Leo
Bedankt voor de mooie score! We zijn blij te lezen dat je onze communicatie kon appreciëren. Hopelijk tot snel!
Met vriendelijke groeten
Team Profilec
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