A great product, my son is now invested in checking his stats and data and looking how he can improve his game. One thing I wish they would allow is to be able to login into multiple devices, if you l... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m still learning how to read the data provided by the sensors but it has been a great tool for my son to see improvements (or not) from game to game. We’ve had issues with 1 sensor not charging howe... See more
Company replied
Im having a great time using playermaker to track my sessions. I find it super helpful to know my distance, ball touches, ball releases,etc. I also find it super comfortable and easy to use. I don’t e... See more
Company replied
We used Playermaker for my son’s games and I really liked the idea of seeing his performance broken down in detail. When we had some issues with a few early sessions, I contacted support and was re... See more
Company replied
Company details
Written by the company
Playermaker is a sports tech company that creates cleat-mounted footwear devices that includes cutting-edge, lightweight motion sensors and advanced machine-learning algorithms to track technical, tactical, biomechanical, and physical movements on and off the ball. As of 2022, Playermaker has developed two generations of cleat-mounted technology. The first-generation product is called the Playermaker device, while the second-generation product is called the CITYPLAY device (which was released through a Manchester City FC partnership in November of 2022). Both the Playermaker device and the CITYPLAY device can be worn in both indoor and outdoor playing environments.
Contact info
1750 N University Drive, suite 210, Florida, 33071, Coral Springs , United States
- support@playermaker.com
- playermaker.com
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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shipment failed
I’ve been having shipping issues for a month now. The first shipment failed, and now, once again, we don't know when we'll receive our order. No one can say where the package is, no one from the team reaches out, and we have no information. Terrible shipping service—we paid but didn't receive anything.
21 July 2026
Unprompted review
Reply from Playermaker
Hi Ludmylla,
Thank you for your review. We’re sorry to hear about the issue you've experienced.
We have escalated this matter for you and will be reaching out to you promptly.
We look forward to working with you to find a solution.
Best regards,
~ Playermaker Customer Services
Been an advocate for 3 seasons running
Been an advocate for 3 seasons running. Exceptional product with detailed analysis and measurable targets.
Recently been in touch with Customer Service who were brilliant.
Highly recommend!
21 July 2026
Unprompted review
Reply from Playermaker
Hi Scott,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers and with our support team. If you ever need any assistance, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Playermaker is great for monitoring…
Playermaker is great for monitoring targets and motivation however there are many improvements needed.
11 July 2026
Reply from Playermaker
Hi RC,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers. If you ever need any assistance, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
CITYPLAY sensors not charging
Although I initially experienced a frustrating issue with one of my CITYPLAY sensors not charging, the support I received from Andrea and the Playermaker team was excellent throughout the process.
Andrea was courteous and responsive. Battery Drain procedure ultimately resolved the issue. Both sensors are now charging and functioning normally again.
Thank you, Andrea, and the Playermaker Support Team, for your excellent customer service. It is greatly appreciated.
⭐⭐⭐⭐⭐
10 July 2026
Unprompted review
Reply from Playermaker
Hi Shukre,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
I really appreciated how the customer…
I really appreciated how the customer service helped me solve my problem.
Quick and care
13 July 2026
Unprompted review
Reply from Playermaker
Hi Jay,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Battery Issues..
My child was excited to use her saved money to purchase Playermaker 2.0
We have used them twice since we bought them and noticed the battery drains rapidly. We charged to 100% and left them sat in their case, without using them, and they have dropped 20% battery in less than 48 hours.
I contacted Playermaker who advised that is normal?! They gave me the standard reply.
A real shame as it's mostly kids that are using these. A great concept but pointless when you have to permanently keep them on charge and the customer service is terrible.
Edit: Response to reply - I've responded to every request for additional information and I've been told "the battery drain is normal" in the last email from Playermaker..
10 July 2026
Unprompted review
Reply from Playermaker
Hi Mase,
Thank you for your review. We’re sorry to hear about the issues you've been experiencing and completely understand how frustrating it can be when things aren’t working as expected.
To help us escalate your case effectively and ensure a faster resolution, we kindly ask that you respond to our request for additional information. Once we receive the details, we’ll be able to escalate your matter and reach out to you promptly with a solution.
We appreciate your cooperation and look forward to resolving this for you.
Best regards,
~ Playermaker Customer Services
Update: Hi Mase,
Thank you for the update, and we completely understand your frustration.
We want to personally escalate this directly to our management team to get it sorted out for you properly. To do that, we just need two quick details so we can locate your exact support ticket and account:
- Your Full Name
- The Email Address associated with your Playermaker account
Please reply with those details, and we will make sure this is handed over to our management team immediately for a proper resolution.
Best regards,
~ Playermaker Customer Services
This is a superb product
This is a superb product. My son was obsessed with the data that pushed him to improve all of the time. He recently joined an EFL academy. The customer service I received from the Playermaker team was excellent as well. 5 stars and highly recommend.
Mark
7 July 2026
Unprompted review
Reply from Playermaker
Hi Mark,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers and with our support team. If you ever need any assistance, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
The tracking device is a great addition…
The tracking device is a great addition to the development of a player. In the modern day with stats it is easier to point directly to where the player is improving or needs improvement
27 June 2026
Unprompted review
Reply from Playermaker
Hi Ian,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers. If you ever need any assistance, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Great product
Great product, really easy to use and robust. Been using it over a year and never had any connectivity issues. Metrics are easy to read and well presented for analysis.
Good customer service and quick responses per email.
25 July 2025
Unprompted review
Reply from Playermaker
Hi Dan,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers and with our support team. If you ever need any assistance, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
A great product and great quality
A great product, my son is now invested in checking his stats and data and looking how he can improve his game. One thing I wish they would allow is to be able to login into multiple devices, if you log in one, it chucks you off the other and you need to authenticate all the time. Apart from that, solid product.
12 June 2026
Reply from Playermaker
Hi there,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers. If you ever need any assistance, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Great product and a few questions to…
Great product and a few questions to support team were addressed promptly. my son really enjoys viewing this data after each session!
1 June 2026
Unprompted review
Reply from Playermaker
Hi Jessica,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers and with our support team. If you ever need any assistance, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
The team acted with urgency
The team acted with urgency. initially, I was informed I would hear back within 24-48 hours. instead, I heard back within 6 hours after our initial call with a resolution to my issue with complete satisfaction. the team and company surpassed my expectations.
14 May 2026
Unprompted review
Reply from Playermaker
Hi Amanda,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Reply from Playermaker
Hi Jackson,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Love the playmaker
Love the playmaker. Sometimes the pairing gave an issue but other than that really cool device for the kids
5 June 2026
Unprompted review
Reply from Playermaker
Hi Jenny,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers. If you ever need any assistance, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Outstanding service and product
Outstanding service and product. customer support is prompt and very helpful.
4 May 2026
Unprompted review
Reply from Playermaker
Hi Eshaa,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with the Playermaker trackers and our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Reply from Playermaker
Hi Ser,
Thank you so much for your kind review! We’re happy to hear that you’ve had a positive experience . If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
Support Resolution!
A company’s true caliber is revealed not by the absence of errors, but by the actions taken to correct them. My initial disappointment with Playmaker’s support has been fully resolved by a team that in the end, prioritized the customer experience. I do appreciate the direct follow-up and the willingness to listen how my initial experience could have been improved!
1 June 2026
Unprompted review
Reply from Playermaker
Hi Brian,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
After some initial delivery issues and…
After some initial delivery issues and synchronization problems, the team at Playermaker managed to resolve the problem quickly and professionally and I am very appreciative of the service provided after my initial complaint. thank you Playermaker for helping to make a bad situation better!
13 May 2026
Unprompted review
Reply from Playermaker
Hi Widi,
Thank you so much for your kind review and feedback! We’re happy to hear that you’ve had a positive experience with our support team. If you ever need anything else, don’t hesitate to reach out—we’re always here to help!
Best regards,
~ Playermaker Customer Services
It won’t last
If you want to buy a new one every 2-3 months go ahead , it won’t last .
28 January 2026
Unprompted review
Reply from Playermaker
Hi Nouras,
Thank you for your review. We’re sorry to hear about the issue you've experienced.
We have escalated this matter for you and will be reaching out to you promptly.
We look forward to working with you to find a solution.
Best regards,
~ Playermaker Customer Services
I had a very disappointing experience…
I had a very disappointing experience with Playermaker customer service. Before buying a second-hand Playermaker device, I contacted customer support and was told that if the original owner had not opened the box, activated the account, paired the sensors, or downloaded the app, the membership should not have been activated and I should be able to activate it myself during setup.[Attachment]
Based on that information, I bought the device for £140. After the purchase, I was then told that the subscription had expired and that I needed to pay extra to use the product, even though that was not what I had been told before buying.
What made this worse was the way the refund was explained. I was first offered the subscription for $99 USD, but later I was told that only £11.95 would be refunded, because the discounted price was being treated as £99 instead of $99.
This meant my total cost became about £240 in total, which is more than the cost of buying a new one online. In other words, because of the misleading information and the confusing refund position, I ended up worse off than if I had simply bought a brand-new device in the first place.
In my view, this was very poor customer service. I would strongly warn other customers to get full written confirmation about subscriptions, activation, and refund terms before buying, because my experience was confusing, misleading, and unfair.
20 May 2026
Unprompted review
Reply from Playermaker
Hi Jacek,
Thank you for your feedback. We can see that you were in contact with our team regarding this matter, and we are pleased that your issue has been addressed.
We appreciate you taking the time to share your experience.
Best regards,
~ Playermaker Customer Services
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