PiercingXXL Reviews 

449
TrustScore 4 out of 5

3.9

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Company details

  1. Body Piercing Shop

Written by the company

Piercing Shop mit hervorragendem Kundenservice und 100 Tage Rückgaberecht.


Contact info

3.9

Great

TrustScore 4 out of 5

449 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 month

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3.9

All reviews

(449)

124 reviews in the last 12 months

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Rated 2 out of 5 stars

Bad quality

I purchased from them once, approximately an year ago. I wore the earrings once. They either broke, fell off or oxidized. Extremely low quality.

5 August 2026
Unprompted review
PiercingXXL logo

Reply from PiercingXXL

I am sorry to hear this has happened. Please contact our customer service team and send us pictures of the defective piercing, and hopefully together we can find a solution! ✨

Rated 5 out of 5 stars

Great products

Great products, safe return no problems, fast delivery

2 August 2026
Unprompted review
PiercingXXL logo

Reply from PiercingXXL

Vielen Dank für die tolle Bewertung und 5 Sterne! ❤️ Wir freuen uns sehr, dass Sie mit Ihrem Einkauf zufrieden sind. Viel Freude mit Ihrem Schmuck! ✨

Rated 5 out of 5 stars

Great customer service

My earrings came damaged, which happened most likely during postage, I emailed them about it, they replied straight away and send me new jewelry no questions asked, no stalling, the delivery came a lot sooner then usual too. Im really satisfied with the customer service, good quality jewelry too!

21 April 2026
Unprompted review
PiercingXXL logo

Reply from PiercingXXL

Vielen Dank für die positive Bewertung! 🥰 Wir freuen uns sehr über Ihr Feedback und wünschen viel Freude mit Ihrem neuen Schmuckstück! ✨

Rated 1 out of 5 stars

Worse e-commerce I have ever bought…

Worse e-commerce I have ever bought from. You receive no order confirmation, you have no clue if they are preparing your order, if everything you ordered is on stock etc. The customer service answers sometimes in german, always someone different and they dont give you a solution, unless you ask for it twice. I still have not received my order, who knows if I will ever receive it, but wont definetely order again.

4 September 2024
Unprompted review
PiercingXXL logo

Reply from PiercingXXL

Hey there, I'm so sorry for your bad experience with PXXL. Actually, we do send out an order confirmation as well as other post-purchase emails to see that everything worked out nicely. Sometimes, if you pay with ApplePay or PayPal, the system will automatically take the data saved in the payer's profile. That might be why you're not getting the emails. Kindly write us an email service@piercingxxl.de so we can find a solution together.

Best, Your PXXL-Team

Rated 5 out of 5 stars

My shopping experience at PiercingXXL

I ordered a piercing from PiercingXXL to Finland. Unfortunately, the first time the parcel was lost at the post office and didn’t reach to me. I wrote to support and they offered me a refund or send the goods again, I chose a refund and ordered again but with a different type of delivery. The support team responds very quickly, which is a big plus for me. I’m glad that I ordered from them, even though at first I started to get nervous when the goods didn’t arrive, but I still decided to try again and order the goods again without waiting for the refund of the lost order to arrive in my bank account. The product is of good quality, beautiful, and exactly as described.

5 April 2024
Unprompted review
PiercingXXL logo

Reply from PiercingXXL

Hello, Thank you for your review :) We are very happy that you like our service and your Piercing! We always do the best for our customers and try to fix problems as good as possible. Your PiercingXXL Team

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