Perks at Work Reviews 

Just had my credit card details saved again without my permission. More than once I have informed them that this happens. Most recently on August 22nd when they said "I've passed on your feedback to the appropriate party so that they can put it to the best use possible.", which I thought was a curiously weak response to the fact that they are breaking the law.

It’s been over nealry 5 weeks since I reported that you took two payments but failed to provide my cinema codes because of problems with your website. I sent proof of the payments and have chased you repeatedly. You have still done nothing.

This is unacceptable. Refund both payments immediately and confirm when the money will be returned. If you don’t resolve this promptly, I will escalate the complaint through the appropriate channels via my works HR Contract channels

I need contact details for someone I can speak to directly. You can reach me this platform to get my work , personal email or mobile linked to the account

i repeat , This is theft—there’s no other word for taking two payments and providing neither the cinema codes nor a refund. I’ve been waiting nearly five weeks, have supplied proof of payment, and have chased repeatedly without resolution.

Other reviews suggest this has happened to customers before. It’s clear you still haven’t improved how you handle complaints or resolve these cases.

Don’t bother buying any so-called “instant e-codes” from Perks at Work! It’s been over 24 hours, and I still haven’t received anything, yet my card has already been charged. Apparently, I can’t even cancel the transaction unless Perks at Work agrees to cancel it!

Imagine buying a Hotels.com gift card because you urgently need to book a hotel, only to be left waiting with no code, no refund, and no idea whether you’ll ever get your money back!

Now I’m stuck because I can’t book my hotel, and I don’t even know if or when they’re going to refund me!

How can they advertise these as “instant e-codes” when they can’t even deliver them within 24 hours? This is completely misleading advertising and honestly feels like a scam! Absolutely unacceptable!

Have used this many times, lately bugs proliferate the program. I purchased e-codes about 12 days ago, and are still not working. Reported this on day 1 and there has been no solution despite back and forth emails. Last email sent last week without a single response or acknowledgement. No other way to contact or complain. Shoddy service. I’ll use other platforms to be honest. Massive WOW of disappointment.

10/10 customer service here !!! Thank you crystal for all your help !!

My sisters had planned to visit Cincinnati from California so that we could see the Los Angeles Dodgers play the Cincinnati Reds. We are all long time Dodgers fans but I have moved from the Los Angeles area, so we rarely get to enjoy a ball game together. Plans fell through when one of my sisters got Covid and was unable to travel. I contacted TCS Perks at Work (who I obtained a fantastic rate on a beautiful hotel room!) about the situation. The reservation was listed as a no cancel/no refund reservation. I was only contacting the hotel to let them know the room would be available for rental to others because we could not be there. What ended up happening was that the reservation was not only canceled, but TCS Perks at Work was able to work with Priceline and the hotel to get me a 100% refund, as well! In a day and age where business practice often trumps customer satisfaction, TCS Perks at Work worked hard and went above and beyond my expectations! They were, in a word, AMAZING!

I lost all my points, money, transaction.
I send few emails to help center week ago. But they still not resolved or even responded yet.

Very prompt and helpful responses. My queries were resolved within 24 hours (including on a Saturday). The agent who handled my queries (Ellaine) was excellent.

I reached out to the support team when the charges and billing didn’t make sense. They helped look into the charges, worked with me to be my advocate and fought for me to get refunds. I would get regular updates from them so I knew exactly what was going on throughout the process. I was truly amazing at their service and how far they are willing to go to help a customer.

After my horrific experience of this company fraudulently taking 5 x £30 from my PayPal debit card, I was EVENTUALLY able to recover the money. But PayPal first sided with these scammers (how??) and my account ended up NEGATIVE with them chasing ME for payment. It took months to sort out and I nearly lost my PayPal account over it. All because this awful scam company tried to steal money from me. They responded to my first bad review and even tried to flag it for being defamatory!! The absolute nerve.

No, perksatwork your response was not helpful. And YES you Are scammers.

DO NOT VISIT THIS WEBSITE OR PUT ANY CARD/ BANK DETAILS NEAR IT!!!!

I bought tickets for a broadway show in New York. I just then found out we had a death in the family and needed to cancel my tickets and the agent through perks at work responded within 20 minutes of my request and got everything figured out fully within an hour or so! I couldn’t not be more grateful for how they helped me!

I didn’t receive my email for my airport parking confirmation, I reached out to them and they send me confirmation very quickly, took away all the stress and worry. Thank you

I use perks at work a lot but their software and services are sloppy and worrying. I'm in a position where their discounts make a big difference to my everyday spending, but the systems they have in place are awful. There are inconsistencies between their phone app and website experience. Sometimes vouchers will not be available at all. Sometimes you get full blown errors with detailed, what looked like golang code. Sometimes, on two or three occasions now, their app will take your money and not give you the voucher. Add to this the service can be painfully slow at times. It has all the hallmarks of an SME business using a sub par development team. That would be fine for a standard website, but they are handling financial data and at that point you expect a certain level of stringency which is just not there. It's scary. They are in a position where it's almost a certainty that they will get hacked or end up losing a significant amount of money. We live hand to mouth, so the 3 or 4 percent it saves on our shop adds up and makes a difference. As a company though I think they need to reconsider their development team. There should not be situations where money is taken and products are not delivered. That's completely unacceptable and should be a massive red flag. It's not difficult to have the app check that a product exists on a user account after purchase. The fact that check never takes place is terrifying. It hints at serious problems in their architecture and hugely undermines any confidence in their service. If you save £12 over a month that is instantly wiped out when the service takes £30 in a failed transaction. I recently lost £90 to their service which I now need to hopefully reclaim. Think about any other retail outlet. If a purchase took place and the product was not delivered the refund would be almost instant and automatic. They are a news story waiting to happen. These people have all my personal information, my bank details, passwords etc. If I can see the gaps in their system, how long before somebody malicious sees them. How long before there's a security breach or a data leak? How long before real money goes missing? I genuinely believe, from a software standpoint, their management are sitting on a timebomb. They are asleep at the wheel. They're cheaping out on their code and it's going to blow up, it's just a waiting game at this point.

I had an issue with one of the tickets that showed it was sold out. Wait time to get a customer representative was 0 mins and my issue was immediately acknowledged and the best part was it was escalated and quickly resolved within 1-2 days. I was notified that the issue was resolved. Fantastic customer service!

I would like to recognize the outstanding customer service I received. The representative was professional, knowledgeable, and patient throughout the entire interaction. They took the time to listen to my concerns, clearly explained my options, and ensured all of my questions were answered. Their positive attitude and willingness to go above and beyond made the experience smooth and stress-free. I truly appreciate their dedication to providing exceptional service and would like to commend them for representing the organization so well.

Still waiting on a dispute for nearly 3 years in which their staff had insisted I’d spent a 40 pound voucher when its actually a defective product. Aside from the false accusation and and an admission that the voucher hasn’t been redeemed they have made no steps to remedy it. It’s been radio silence for weeks

I had a quick response to my issue and it was really easily sorted. Ellaine was friendly, professional and I wouldn't hesitate to recommend.

Ellaine was very helpful and solved my problem with no issues. I can highly recomment Perks at Work. Thanks again,

Good to get the points for stores. Horendous process chasing for pending points. Been waiting 6 mths for some points to register followed the process still not applied got over £61 points pending. Help & support a waste of time.
Why offer something which is hard to redeem. Even when you produce evidence you hear nothing back!!