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Petotal Reviews 

3,554
•
TrustScore 4.5 out of 5

4.5

Pet Supply Store
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Company details

  1. Pet Supply Store

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4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(3,554)

42 reviews in the last 12 months

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Rated 4 out of 5 stars

Not available

I have ordered cat food which is no longer available from the manufacturer. Petotal have informed me and refunded the money quickly. 1 star deducted for advertising a product that was no longer available, but otherwise, quick to respond to emails too.

12 July 2024
Unprompted review
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Reply from Petotal

Leider hat der Hersteller das von Ihnen bestellte Futter aus dem Sortiment genommen. Wir haben Ihnen direkt nach dem wir die Info vom Hersteller bekommen haben eine Mail geschrieben, Ihre Bestellung storniert & Ihnen den Betrag zurückerstattet. Gerne können Sie sich in unserem Shop eine alternative aussuchen und erneut bestellen. https://www.petotal.de/katze
Unser Alternativvorschlag:
https://www.petotal.de/kattovit-feline-diet-niere-renal-85g-beutel-katzennassfutter-diaetnahrung-40195
https://www.petotal.de/kattovit-niere-renal-multipack-frischebeutel-12-x-85-gramm-katzenspezialfutter-41054
https://www.petotal.de/kattovit-feline-diet-niere-renal-185g-dose-katzennassfutter-diaetnahrung-36204

(Unfortunately, the manufacturer has removed the food you ordered from its range. Immediately after we received the information from the manufacturer, we emailed you, canceled your order and refunded your money. You are welcome to select an alternative product in our shop and order it again. https://www.petotal.de/katze
Our offer: https://www.petotal.de/kattovit-feline-diet-niere-renal-85g-beutel-katzennassfutter-diaetnahrung-40195
https://www.petotal.de/kattovit-niere-renal-multipack-frischebeutel-12-x-85-gramm-katzenspezialfutter-41054
https://www.petotal.de/kattovit-feline-diet-niere-renal-185g-dose-katzennassfutter-diaetnahrung-36204)

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast delivery.
Very satisfied with PETOTAL and will definitely choose them for my Pet needs!
Problem was solved immediately!

Thanks, again
LMJ

7 February 2024
Rated 1 out of 5 stars

I never received the order. The address was incorrect. I emailed your company twice to change it, but your company never replied, so if you think this Bewertung means good customer service, you’re wro

I don’t have the order

27 November 2023
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Reply from Petotal

Sehr geehrte Kundin,
wir möchten uns bei Ihnen für die Unannehmlichkeiten entschuldigen, die Sie bei Ihrer letzten Bestellung bei uns hatten. Wir wissen, dass Sie mit unserem Service nicht zufrieden waren, und wir bedauern das sehr.
Wir möchten Ihnen versichern, dass wir alles daran setzen, dass sich so etwas in Zukunft nicht mehr wiederholt. Wir haben unsere Prozesse überprüft und werden Verbesserungen vornehmen.
Als Geste unserer Wertschätzung möchten wir Ihnen einen Gutschein in Höhe von 15 EUR anbieten. Diesen Gutschein können Sie sich bei unserem Kundenservice abrufen.
Wir schätzen Ihre Treue und hoffen, dass Sie uns weiterhin Ihr Vertrauen schenken.
Mit freundlichen Grüßen, Ihr Petotal-Team

Rated 5 out of 5 stars

Everything is great!

Everything is great!
Really good prices (keep it that way!), good customer service who helps to resolve any issues. I am buying regulary and will continue purchasing cat food from Petotal.de

12 October 2023
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