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Partou Reviews 

139
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TrustScore 4 out of 5

3.8

Child Care Center
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Company details

  1. Child Care Center
  2. After School Program
  3. Creche
  4. Family Day Care Service
  5. Preschool

Written by the company

De kinderopvang is de plek waar we 'onze' kinderen met plezier opvangen. Samen eten, spelen, knuffelen, troosten … en zo kunnen we nog wel even doorgaan. Het allerbelangrijkste? We doen het met liefde, elke dag weer. Hoe fijn is het dat onze collega’s precies weten wat jouw kind nodig heeft? Al 50 jaar zorgen we in de kinderopvang voor veilige, vertrouwde plekken waar kinderen kunnen ontdekken, groeien en zichzelf kunnen zijn. En ondertussen kun jij met een gerust hart werken, studeren of als vrijwilliger aan de slag. Zo draagt goede kinderopvang al generaties lang bij aan een sterkere samenleving voor jong én oud. Partou heeft kinderdagverblijven, peuteropvang en bso’s door heel Nederland. Gewoon in de buurt. Waar we samen zorgen, samen spelen en samen groeien.

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3.8

Great

TrustScore 4 out of 5

139 reviews

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3.8

All reviews

(139)

91 reviews in the last 12 months

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Rated 5 out of 5 stars

Sharon has been very supportive

Sharon has been very supportive, approachable, and professional throughout our experience with Partou. She communicates clearly, addresses concerns promptly, and helps create a positive environment for both children and parents. We appreciate her dedication and care.

19 August 2026
Unprompted review
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Reply from Partou

Dear aein love,

Thank you for your kind review. It is wonderful to read that you have experienced Sharon as supportive, approachable, and professional. We really appreciate your positive feedback and will be happy to share your compliments with her.

Kind regards,
Iris
Partou Childcare

Rated 3 out of 5 stars

I dont know if im really satisfied

I dont know if im really satisfied. Because, if the baby is crying then Partou calls parent to pick him up. Which is kinda im sorry to say, but stupid.
Why we taking our kinds to the daycare? For you guys to take care of them that we can work. But if we are getting a call that he is crying im sorry, all babies are crying. Then change this system about bringing them to daycare at 3 months. Im from Latvia, and there you never have this problem and why? Because daycare doing their job to take care of kids, not calling parents because its hard. Change the system of not mandatory to bring kids to the daycare at 3 months, but like we have in Latvia in 2 years, only then daycare. And guess what? No problem about pick him up - he's crying
Wtf guys... we paying enough for Partou to handle it...

31 March 2026
Unprompted review
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Reply from Partou

Dear Aggie,

Thank you for sharing your experience with us. We understand that it can be frustrating to receive a call when your baby is crying, especially while you are at work.

At Partou, we do our best to give every child the care and attention they need. In some situations, we contact parents to discuss what a child may need at that moment. We understand that this may be different from what you are used to and that it can raise questions.

We would like to discuss this with you. Could you please contact the location so we can look for a suitable solution together?

Kind regards,
Iris
Partou Kinderopvang

Rated 1 out of 5 stars

Please read your terms and conditions…

Please read your terms and conditions if you are forced to use Partou when your child goes to the school where only they are!!!! I cancelled for both my girls 25 February for opvang that was going to start 8 and 13 May recpectively! I have to pay double the cancellation fee as it’s two weeks within the 12 week period where you have to cancel!!
10 weeks cancellation notice is not sufficient for Partou! All because I decided on a different school for my girls!! Thank the Gods partou isn’t at this school.

12 March 2026
Unprompted review
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Reply from Partou

Dear Érnsl,

Thank you for sharing your experience with us. We are sorry to hear that you found the cancellation fees unexpected and unpleasant.

When entering into a contract, fixed terms and conditions apply, including a notice period. These agreements are set out in our additional terms and conditions and apply to all parents, so that we can plan childcare places effectively.

We understand that a change of school can have an impact and that this can be a difficult situation. If you have any questions about the terms and conditions or would like to discuss your situation, please contact us at support@partou.nl. We will be happy to assist you.

Kind regards,
Iris
Partou Kinderopvang

Rated 5 out of 5 stars

Good

I am very satisfied with the Planning Team’s support. They were patient, responsive, and took the time to clearly explain all contract details and schedule changes. Even when I had many questions, they answered everything professionally and kindly. I really appreciate their helpful and structured approach.

27 February 2026
Unprompted review
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Reply from Partou

Dear Sevinj,

Thank you for your kind review. We are very pleased to read that you are satisfied with the support from our Planning Team. It is great to hear that their patience, clear explanations, and professional approach made a positive difference for you.

We truly appreciate your kind words and will gladly share your compliment with the team.

Kind regards,
Chantal
Partou Kinderopvang

Rated 1 out of 5 stars

There many issues

There many issues. Not sure if this happening in other partou locations.

Firstly, not enough people.
Second: giving the cheapest and unhealthy food (Albert Hein toast bread, can corn)to babies less than one years old and not allowing to bring your own food because other kids getting jealous( logical, garbage food vs quality food)
Third: bad hygiene. I found my baby, eating from garbage bag, and when I complain, they told me it is babies, they do not understand.

Fourth, whenever they do have an issue (baby not sleeping, or not eating) calling me to get the baby.

Not sure what was the scope of Partou, providing worst services ever on babies.

13 February 2026
Unprompted review
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Reply from Partou

Dear Nikolaos,

Thank you for sharing your experience.
We are very sorry to hear that you had this experience. This is not in line with the quality and care that we strive to provide at Partou. We therefore take your comments seriously.

At our locations, we work with fixed guidelines for occupancy, nutrition, and hygiene. Nutrition for babies follows national recommendations and safety rules. Bringing your own food is sometimes allowed to a limited extent due to allergies and equal treatment, but we normally always discuss this carefully with parents.

If a baby is not sleeping or eating or is not feeling well, we contact the parents to discuss what is best for the child. We do this out of concern, not convenience.

We would like to discuss your experience with you personally so that we can find out exactly what happened.

We therefore warmly invite you to contact us so that we can look at your situation together and respond carefully. You can do this via our Customer Support department (support@partou.nl).
We would like to hear your story and work with you to see if and how this can be addressed and evaluated internally.

Met vriendelijk groet,

Claudia
Partou kinderopvang

Rated 5 out of 5 stars

The team at Partou de Speeltoren is…

The team at Partou de Speeltoren is incredibly service oriented and helpful. We are grateful to have gotten a slot in the daycare

1 February 2026
Unprompted review
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Reply from Partou

Dear Camila,

Thank you for sharing your experience. It is lovely to read that the team at Partou de Speeltoren made such a positive impression. We appreciate your kind words and are glad you were able to secure a place in the daycare.

Kind regards,
Chantal
Partou Kinderopvang

Rated 5 out of 5 stars

Happy client

I get respond directly, the thing was solve in 24 hours, in 2 emails. Service was done in English. Everything was clearl communication. Customer service very high quality.

15 January 2026
Unprompted review
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Reply from Partou

Dear Michał,

Thank you for sharing your experience. It is great to read that you received a quick and clear response and that your question was resolved within 24 hours. We are also pleased that the communication in English was helpful for you.

We will gladly pass your compliment on to our Customer Support team. We appreciate your kind words about the quality of our service.

Kind regards,
Chantal
Partou Kinderopvang

Rated 5 out of 5 stars

Excellent Guidance for My Child’s Planning Needs

We had a very positive experience with Partou. Esther (Our planner) guided us with great care and professionalism, taking the time to understand our child’s planning needs and proposing a clear and effective solution. The process was smooth, well explained, and reassuring from start to finish. We truly felt supported and would gladly recommend Partou to other families.

8 January 2026
Unprompted review
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Reply from Partou

Dear Daniel,

Thank you for sharing your experience. It is great to read that you felt well supported and that Esther took the time to carefully look at your situation and think along with you. We are glad the process felt clear and reassuring from start to finish, and we truly appreciate your trust and recommendation.

Kind regards,
Chantal
Partou Childcare

Rated 5 out of 5 stars

thank you for your support!

Very good understanding and great communication. super grateful we managed to find a compromise on some logistic arrangement - everything was treated with high priority and flexibility by the staff.

8 December 2025
Unprompted review
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Reply from Partou

Dear Giulia,

Thank you for your kind review. We’re glad to hear that the communication went smoothly and that our team was able to support you in finding a suitable solution. Your appreciation means a lot to us.

Kind regards,
Chantal
Partou Childcare

Rated 5 out of 5 stars

Easy procedure with helpful people

I had a good experience contacting Partou for registering our child. They are quite professional and explained all steps and requirements nicely. We visited 2 locations, and there were very nice and helpful people who tried to do their best to show us around and answer our questions. We were happy with the service, even for English-speaking people like us.

1 December 2025
Unprompted review
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Reply from Partou

Dear Mehrshad,

Thank you for sharing your experience! We’re glad to hear that the registration process was clear and that our team could support you. It’s wonderful to hear that your visits to the locations were positive and that our colleagues were helpful in showing you around and answering your questions.

We really appreciate you taking the time to share this!

Kind regards,
Chantal
Partou Childcare

Rated 5 out of 5 stars

definitely recommend Partou

definitely recommend Partou. They are absolutely flexible and helpful. ALso our location is great, they always provide with themes, stories, the team is wonderful. KIds are so happy to go to daycare

1 December 2025
Unprompted review
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Reply from Partou

Dear Camille,

Thank you so much for your kind words! We’re thrilled to hear that you’re happy with our flexibility, support, and the activities at the location.

We really appreciate your recommendation!

Kind regards,
Chantal
Partou Childcare

Rated 5 out of 5 stars

Nice Daycare

They were very helpful and responsive to our needs.

12 November 2025
Unprompted review
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Reply from Partou

Dear Defne,

We really appreciate your feedback. It’s wonderful to know you felt supported by our team — that means a lot to us.

Kind regards,
Chantal
Partou Childcare

Rated 1 out of 5 stars

High turnover of staff

High turnover of staff, administration staff are very poor I’ve no idea what they’re doing.overcharged demand payments in advance and links don’t add up correct but nobody this can be addressed with. Information told by child is that children are being left unattended often, rang and advised our chile had been left when I spoke to mum the child was refused entry by administration staff. Looks good but disappointing and rude staff. Don’t recommend

25 July 2025
Unprompted review
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Reply from Partou

Dear Lynn Irving Mclachlan,

Thank you for taking the time to share your experience with us. We are truly sorry to hear that you are dissatisfied with our staff and the organization of the childcare.

At Partou, we do everything we can to provide children with a safe and trusted environment and to keep parents well informed about our processes. We regret that this was not your experience.

If you have any questions about our procedures or would like to discuss the situation further, we are happy to assist you via support@partou.nl.

Kind regards,
Chantal
Partou Childcare

Rated 1 out of 5 stars

To the expats - think twice

To the expats: I'm sitting here at home with a temperature of 38.5 degrees, yet again. I have never been so sick as in the last 6 months. My child is also sick. He's been sick at least 5 times in the first 3 months of daycare. They will say this is because of "building immunity" but it's not that. The daycare facilities are not clean, basic rules of hygiene are not applied. eg sharing of used unwashed toys between babies and different groups is common place; pacifiers are taken from mouth of one child and given to another; routinely carers do not wash hands when changing diapers (before or after) and move on to another child/task; floors are so dirty our child comes home with brown knees. I even looked up gemente inspection reports to see our local one failed last year. I will be lodging a complaint soon to force an inspection. It is shocking to see such a dirty and badly run place in a developed country. They use the word 'pedagogy' as a catchall for their supposed good practices, but clearly don't know what it means. If you have specific diet requirements, forget it. Despite what you are told on intake they won't accommodate your child's needs. They are all about routine. Their routine, not your child's routine or needs. Despite the advertising there is no child regular development going on. Emotional support requests are managed to minimise interaction - give a pacifier or toy and walk away. Many times I have visited this place to eery complete silence. The children are devoid of life, forced into rules, not allowed to run, shout, throw or climb. Not healthy and not recommended for young child development. We will be pulling our child out as soon as you can. Don't sign up.

1 November 2024
Unprompted review
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Reply from Partou

Beste Jon,

Bedankt dat je de tijd hebt genomen om je ervaring met ons te delen. Wat jammer om te lezen dat jullie dit zo hebben ervaren. Bij Partou vinden we hygiëne, persoonlijke aandacht en de ontwikkeling van kinderen ontzettend belangrijk. Hygiëne is een vast onderdeel van ons veiligheids- en gezondheidsbeleid, waarbij we werken met duidelijke richtlijnen en regelmatige controles.

Wat betreft dieetwensen staan we altijd open voor overleg. Als ouders specifieke producten willen meenemen vanwege allergieën of andere voedingswensen, zoeken we graag samen naar een geschikte oplossing.

We begrijpen dat dit onderwerp veel emoties oproept. We zouden daarom graag meer horen over jullie ervaring, zodat we in gesprek kunnen gaan met de betrokken locatie en kunnen kijken wat er beter kan. Neem gerust contact met ons op via support@partou.nl.

Nogmaals bedankt dat je de moeite hebt genomen om dit onder onze aandacht te brengen.

Groet, Jennifer

Rated 3 out of 5 stars

not setup well

They do try but are often slowed down by the system of too few staff. No real development happening just feeding and sleeping. Little attention to kids individually. Often an entire room of kids crying, especially the younger ones. Since my kid has started in the last 6 months going more than 3 days a week he's been sick 10% of the time, 30% of the time the daycare had a disease outbreak. We waited almost 1 month to even get onboarded when our contract had started. Probably wont be staying around much longer or reduce days to a minimum.

25 September 2024
Unprompted review
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Reply from Partou

Dear Kees,

We’re sorry to hear that this has been your experience with our childcare. We strive to provide a safe and caring environment for the children, parents, and our staff, so it’s disappointing to learn that you feel differently.

We take your concerns seriously and would like to help. Could you please send us an email at support@partou.nl? We would be happy to discuss this with you further.

Thank you for your feedback. We hope to hear from you soon!

Kind regards,
Cherrelle

Rated 1 out of 5 stars

It doesnt even deserve 1 star

It doesnt even deserve 1 star
Don’t ever put your child in this daycare.
No one cares about them they care about money

24 September 2024
Unprompted review
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Reply from Partou

Hi Damia,
We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. Our primary focus is the well-being and development of the children in our care, and it’s concerning to hear that we fell short in your case. We would love the opportunity to discuss your concerns further and understand how we can improve. Please feel free to reach out to us directly at support@partou.nl. Your feedback is invaluable in helping us provide the best care possible.
With kind regards,
Jennifer

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