I just accidentally saw pakke.dk while searching how can I send my documents overseas. Tried to get a quotation and found the cheapest but fast way of sending my document. I have sent my doc... See more
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I just accidentally saw pakke.dk while searching how can I send my documents overseas. Tried to get a quotation and found the cheapest but fast way of sending my document. I have sent my doc... See more
We are involved in business working 24/7. Every weekend one of our employees has a weekend duty with notifications on the phone on so to react for any e-mails arriving. One Saturday, on my duty... See more
Pakke.dk is unreliable and overpriced, with around a 50% success rate at best. Scheduled pickup slots are frequently missed, and customer support is slow and takes little responsibility when things go... See more
Company replied
Company details
Written by the company
Pakke.dk er en dansk virksomhed etableret i 2012 med datterselskaber i Sverige, Norge og USA. Pakke.dk har gennemført mere end 1.5 millioner forsendelser - og har hertil en stor fast kundebase som jævnligt benytter hjemmesiderne i 4 lande.
Contact info
Ringvejen 1, 8500, Grenaaa, Denmark
- 70 201 401
- info@pakke.dk
- pakke.dk
3.0
Average
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 29% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was good experience totally
It was good experience totally. I got package at my door
11 August 2023
My parcel jest disappear
My parcel jest disappear, and the DAO 365 have no idea where it is
6 August 2023
Reply from Pakke.dk
Hello Nikol,
Your parcel was handed in at a Postnord access point instead of a DAO access point, which is why your package was rejected. Your shipment is currently in our possession and will be returned to you. You are welcome to contact our customer service if you have questions regarding this.
Kind regards,
Pakke.dk
We are involved in business working…
We are involved in business working 24/7.
Every weekend one of our employees has a weekend duty with notifications on the phone on so to react for any e-mails arriving.
One Saturday, on my duty, I received 11 (!!!) notifications of mails similar to this one.
Imagine my joy when I had to jump back and forth to the telephone during my regular home activities (e.g. preparing dinner) ;P
And I was wondering if our feedback was so important right on the weekend...
With "regards",
Michal
6 August 2023
A satisfied customer …
I got a very good experience with them. My suitcase was delivered from Germany to Denmark in just 2 days and everything was intact . Not an expensive service as well .I was super pleased with their service and I could give them more than 5 ⭐️
5 August 2023
unreliably
I paid 30 dkk for collection by courier, unfortunately the courier did not come, I had to look for a shipping point myself
1 August 2023
Reply from Pakke.dk
Hi Jacek,
We are truly sorry that our subcontractor did not pick up your package as expected. Please contact our customer service, they will help you and create a refund of the pick up fee. We are sorry for the inconvenience
Kind regards,
Pakke.dk
Fin levering
28 July 2023
Super service
26 July 2023
good service
24 July 2023
problems with the pickup
At the day of the pick up of my boxes, the worker told me he could not help me take the boxes downstairs. I had to do it by myself. If i had a broken arm or was older, it would be impossible. The website says door to door, and the was not what happened.
Also, i had 4 boxes. I put 2 boxes down and went up the get the rest. It was heavy and took long time. So he took 2 boxes and left. I had to call and tell the service to come back and take the rest. And i had to wait at home and I lost an appointment because of that. He seemed to be too rushed and not careful to verify if his work was done before he left. It was very frustrating.
20 July 2023
Reply from Pakke.dk
Hi Ricelli,
To have the driver enter your private home and act as a mover is not part of a door-to-door shipment. Door-to-door means the driver will pick up your shipment by your front door and load it onto the truck. We understand that the unfortunate misunderstanding regarding the number of boxes has caused frustration, for which we apologize. We are sure our subcontractor's driver did not mean to act rushed; they are often on a tight schedule and eager to accommodate other customers' expected time frames.
Kind regards,
Pakke.dk
Excellent service.
11 July 2023
Very reliable service and delivery
12 July 2023
Never picked up
12 July 2023
Reply from Pakke.dk
Hello Irene,
We are very sorry if you were not able to reach us on the phone. Our customer service is available on the phone every monday to friday from 08 am-12 pm / 01-04 pm. We are more than happy to receive your call within this time frame and will do our best to answer your questions.
Kind regards,
Pakke.dk
you can't understand anything
you can't understand anything, nothing has been explained, what needs to be done next but to send the package
5 July 2023
Reply from Pakke.dk
Hello Edite
We would very much like to understand your problem and solve the situation. Please contact our customer service and inform them of your problem, they will do their best to help you.
Kind regards,
Pakke.dk
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