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PayStream Reviews 

4,988
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 946 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the professional and patient staff, highlighting their helpfulness in making processes straightforward. The service is frequently described as brilliant and efficient, with many appreciating the dedicated support and clear explanations. People find the overall user experience seamless, especially during onboarding, and commend the quick response times and proactive communication. However, some customers noted issues with delays in receiving necessary documentation and responses. These experiences sometimes led to frustration, with people needing to make repeated follow-ups for information or resolution.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, professionalism,... See more

Service

Clients share positive opinions on service, with many reviewers happily recommending their services due to... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team's professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, smooth, and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting prompt email responses and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As an independent contractor PayStream provides such a great service that takes all the hassle of running a limited company away from you to leave you to focus on simply running your business. Nothing... See more

Company replied

Rated 5 out of 5 stars

I'm new to off payroll working but the folk at Paystream have made it painless from Mo starting the on boarding process to Sean checking everything was OK and reviewing process. They've been both frie... See more

Company replied

Rated 5 out of 5 stars

I worked with PayStream for around three years as a locum lawyer and always found them reliable, supportive and easy to deal with. They ensured that I was paid promptly and gave me real peace of mind.... See more

Company replied

Rated 5 out of 5 stars

Do you hate everything to do with accounting? If so Paystream are for you. They take all the pain out of accounting by providing an end to end, idiot proof service. Not only that, for a larger accou... See more

Company replied


Company details

  1. Accounting Firm
  2. Accountant
  3. Payroll Service
  4. Tax Advisor
  5. Tax Preparation
  6. Tax Preparation Service

About PayStream

Written by the company

We’re a leading umbrella company and provider of accountancy, tax, candidate screening and international payroll services services to both contractors and recruitment agencies. From the moment you sign up, you can expect nothing less than outstanding service, sound advice and straight-talking answers to your questions from a company that's run by qualified accountants.

Here are ten reasons why choosing PayStream makes Perfect Sense to contractors…

1. Brilliant customer service matters to us. A lot. We're proud to be fully accredited by Customer Service Excellence - the most reputable body in the field - as well as other key industry bodies like APSCo and FCSA. We've also been voted Best Umbrella Company (three times overall), Best Contractor Accountancy (five times overall), Best Verification & Screening Provider (two times overall for our Candidate Screening service) and Best Contractor Innovation (for our IR35 Comply review service) in The Contracting Awards over the years.

2. We're run by qualified accountants, meaning we're are always on top of industry legislation changes, ensuring that you are in the right service for your circumstance.

3. We've created our own suite of slick, efficient and user-friendly online tools that have been designed to make your life easier, and are constantly being updated by our in-house development team.

4. Our hand-picked team of experts have over 30 years' experience at the height of the legal and accountancy professions. We work relentlessly to stay at the top of our game, keeping up to date with legislation and working with our advisors and HMRC to ensure you get the best and most compliant solutions in the market.

5. Our contractors benefit from special access to our employee reward scheme, with over 2000 offers that aren't publicly available.

6. Unlike many umbrella companies, we're here to stay - with a highly motivated workforce of over 250 and counting. Our umbrella employees can also take advantage of our salary sacrifice scheme, saving them £100s each month in both PAYE and NI contributions whilst growing their private pension.

7. We offer every type of accounting and payroll service you'll ever need as a contractor. So you can keep your pay hassle-free however your career develops.

8. Whatever your industry - IT, education, construction, you name it - we've got the experience and know how to guide you.

PayStream

Written by the company

Voted the UK's Best Umbrella Company & Contractor Accountant
PayStream have been named both the UK's Best Umbrella Company & Contractor Accountant by an independent panel of judges at The Contracting Awards. Our aim, as a business, is to be the best provider of accountancy and payroll services in our market and these awards are proof that we are well on the way to achieving our goal.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(4,988)

932 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer care onboarding experience

Kirsty facilitated my customer care onboarding call today and was absolutely excellent. Very clear and structured in terms of how the call was conducted. My experience so far with Paystream Max has been perfect. Fantastic service and efficient too.

23 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you for the excellent review, we really appreciate the kind words and are pleased to hear your experience has been so efficient.

- The PayStream Team.

Rated 5 out of 5 stars

Great service

Great service

22 July 2026
PayStream logo

Reply from PayStream

Thank you for the excellent rating Markus!

- The PayStream Team.

Rated 5 out of 5 stars

I've had an excellent experience with…

I've had an excellent experience with PayStream. The onboarding process was straightforward, and the team has been professional, responsive, and helpful throughout. They explain everything clearly, respond promptly to any queries, and ensure payments are processed on time.

22 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you for your excellent review, we are so pleased to hear how straightforward and professional the team has been.

- The PayStream Team.

Rated 5 out of 5 stars

Great customer service

Great customer service, Benjamin was very helpful and answered all questions.

21 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you for the excellent review, we really appreciate the kind words and will be sure to pass them on to the rest of the team.

- The PayStream Team.

Rated 5 out of 5 stars

Clear and precise

Clear and precise

answered all my questions

Quick and straightforward

21 July 2026
PayStream logo

Reply from PayStream

Thank you Jack, we really appreciate the excellent review and kind words.

- The PayStream Team.

Rated 5 out of 5 stars

Really helpful and friendly

Really helpful and friendly, went over the joining process in detail and ensured I fully understood everything.

20 July 2026
PayStream logo

Reply from PayStream

Thank you Rachael, we really appreciate the excellent review, it's great to hear how friendly and helpful the team has been.

- The PayStream Team.

Rated 5 out of 5 stars

On and off with Paystream for years as…

On and off with Paystream for years as my needs changed, they worked with me to accommodate the best solutions. Both as a Director of a Ltd Co and a sole trader, they've seen me through, saved me money and TAX!!
No wish to go elsewhere. Great customer service, human team!

20 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you for your fantastic review, we really appreciate the kind feedback and are very pleased to hear how excellent your experience has been.

- The PayStream Team.

Rated 5 out of 5 stars

Helpful customer service

Helpful customer service

20 July 2026
PayStream logo

Reply from PayStream

Thank you for the kind words Nial, we really appreciate the 5 star feedback!

- The PayStream Team.

Rated 4 out of 5 stars

Payments usually on time

Payments usually on time, 1 week after timesheet submission

15 July 2026
PayStream logo

Reply from PayStream

Thank you for great feedback, we really appreciate the review.

- The PayStream team.

Rated 4 out of 5 stars

Pay on time.

Pay on time.

15 July 2026
PayStream logo

Reply from PayStream

Thanks for the great review, we really appreciate the feedback.

- The PayStream team.

Rated 5 out of 5 stars

Reliable and supportive

I worked with PayStream for around three years as a locum lawyer and always found them reliable, supportive and easy to deal with. They ensured that I was paid promptly and gave me real peace of mind. I would happily recommend their services.

15 July 2026
PayStream logo

Reply from PayStream

Thank you Amma, we really appreciate the excellent review and kind feedback for the team, it's great to hear how helpful and supportive they have been.

- The PayStream Team.

Rated 5 out of 5 stars

Always paid on time

Always paid on time. Good customer service.

15 July 2026
PayStream logo

Reply from PayStream

Thank you Gerin, we really appreciate the excellent review. It's fantastic to hear how great the Customer Care team has been.

- The PayStream Team.

Rated 5 out of 5 stars

Very easy and smooth transition

Very easy and smooth transition. The customer care team are really friendly and assisted with all my queries. Plus the app is so useful!

17 July 2026
PayStream logo

Reply from PayStream

Thank you for your excellent review, we really appreciate the kind words and are happy to hear how easy and smooth your experience has been.

- The PayStream Team.

Rated 5 out of 5 stars

Thank you, Andrew!

Andrew has been a great guide.
Not only is he very clear and thorough, he is very approachable and no question is too big or small. Really glad I have landed with Andrew to manage my Ltd.

17 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you Millie, we really appreciate your excellent review and kind words.

- The PayStream Team.

Rated 5 out of 5 stars

Very Clear

Emma was very clear, straightforward and explained everything in sufficient detail. Thank you.

17 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you for the excellent review, we really appreciate the 5 stars and are so pleased to hear your experience has been so straightforward.

- The PayStream Team.

Rated 5 out of 5 stars

Never any issue with the team or the…

Never any issue with the team or the service, everything was effortless.

16 July 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you John, we are so pleased to hear your experience has been so effortless and really appreciate the kind words.

- The PayStream Team.

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