Synergym Reviews 

Great facility. Thanks to Fran for his help!

Good gym, i recommend it

Cancelling is a nightmare. I signed up for a promotion for 5.99 for the first month with NO commitment. I tried to cancel after 3 weeks and it said I couldn’t do so until the first of the month, which also happened to be the day they would charge me the next month! I waited until the first, cancelled at midnight. Then it said I would have to wait 30 days so they charged me for a gym I will never use. No phone number to call and speak to anyone. Just chat that doesn’t address the problem.

Response to Synergym: “You can cancel whenever you want….provided it’s within the time period….” That’s absolutely the doublespeak they use. They also admit it “renews on the 1st of the month.” So if I cancel on 6/29 or 6/30, IT SHOULDN’T RENEW! No phone number to call, only a chat that tells you to cancel before the first of the month. I signed up on 6/7 for 1 month for 5.99. Tried to cancel 3 weeks in before 7/1 and was prevented from doing so by the app until 7/1, then they said you have to pay for all of July. I have emailed them and they refuse to do the right thing. Poor customer service.

Again. DO NOT SIGN UP. SCAM.

I have already sent you a complaint email and several WhatsApp messages, but I have received no response from you.
Your website is designed in a way that makes membership cancellation extremely difficult or impossible ... This gives the impression that customers are being deliberately prevented from cancelling their memberships and continuing to be charged unfairly.
I request an immediate response and confirmation that my membership has been cancelled.

I love this gym because its friendly and very clean also coaches are professional and polite.
Only there is one problem that we can't take two classes a day and if I miss the time for one minute will lose the class.

Un gimnasio super familiar,entrenadores super atentos .Hacen ,que el entrenamiento sea el adecuado.

A little bit of cleaning the toilet would be nice. I will still think about this place. So far, I am leaning towards another gym in the same price range, but the inside looks clean

Tourist friendly, we were given advice as some of the equipment was different to our gym back home. Friendly staff who were patient with us and actually wanted us to enjoy their gym.

I joined the club in Marbella and used the facilities a few times. After the summer, I was moving. I decided to cancel. I emailed and asked for direction and the email I received was very vague, about cancelling in the members area. I then cancelled the subscription to the best of my knowledge and emailed again to ask if I had done it correctly. No one replied.
I was then charged for the next month membership. I emailed and was told I needed to WhatsApp the Marbella. I did and no one replied.
I emailed multiple times and just received a load of disrespectful, responses blaming me.
I explained the communication and that I asked for further help. Did everything I could to cancel and they ignored messages and emails, until another payment was taken.
The company are certainly not upfront and they make cancelling very difficult. Offer no support for people trying to cancel and then pass the blame onto the customer.
I would not recommend using their facilities based on this. It’s clear they have now desire to do upfront business and are relying heavily on deception to keep the needed cash flow in the business.

Edit: Even after comment below, still no refund. They’re just commenting to act like they’re doing the right thing. Do not use.

I asked to cancel in person, they said they will be taking care of it. Now they charge me every single months for past 8 months. Scammers. Cancel my membership please. I hate you

Staff is extremely incompetent. I use a gym pass, which no one could figure it out how to use their own partner as a payment method. The staff in the Castellon Universidad ended up creating a charge on my name incorrectly and no one bother fixing that. When trying to contact by email, the support was dismissive and simple said I had to pay or they'll put my name in debt list - which is very frustrating since I never owned them anything and used my gympass as I was supposed to.

Very poor communication and abusive terms of conditions

I've been a Synergym member for the past 3 years, spending 2 years training at Synergym Málaga before recently moving to Synergym Valencia. One of the things I appreciate most is how the high standard of quality, professionalism, and cleanliness is consistent across locations.

The staff is always welcoming, professional, and incredibly helpful. Some of them speak English as well, which made it much easier to feel at home, especially when I first joined. The gyms are spotless, the equipment is top-tier, and the classes are well-structured and engaging.

Whether you're looking for a gym with a great atmosphere, top equipment, or a variety of classes, Synergym delivers on all fronts. Highly recommended!

Great quality clubs with fair and transparent pricing. My favourite Spanish fitness chain!

Tried to cancel my membership, but they kept charging me anyway. No way to contact them—no phone number, no support on their website, and emails go unanswered.

Synergym is a textbook case of a gym that thrives on shady billing. I was in Spain for 20 days and signed up for what I thought was a simple to cancel one-month membership. Turns out, it's not.

I canceled before leaving, yet they kept charging me for three more months. No support, no phone number. Just a dead info@ email. I had to send a Spanish friend to a location, where the manager shrugged and said, “It’s centralized, nothing we can do.”

Really? You see I’m a foreigner. You see I haven’t set foot in the gym in months. And instead of fixing the obvious mistake, you hide behind bureaucracy?

So here’s your business lesson: I travel to Spain often and could’ve been a repeat customer. Instead, you scammed me out of 100€, and now I’ll never set foot in a Synergym again.

It’s 2025 businesses should make things easier for customers, not trap them. If you spent as much effort on keeping clients as you do on sneaky billing, you wouldn’t need to scam people.

Garbage experience. Avoid at all costs.

The worst experience I've ever had in my life, my backpack was stolen with some things in it and when I tried to talk to someone in the reception no one wanted to talk to me they kept me waiting and they didn't help with anything at all not even good words. They treated me like they were AI (but not intelligent at all)

I will definitely come back to check the cameras with the police, the least they can do is offer a free membership as I'm a premium member but nothing they couldn't even look at me in the eyes!!!

The gym was ok. It was modern with a lot of equipment but most of the days it was very crouded. The stuff was good. The process to get in the gym is confusing and you need to have 2 apps and the web page to see all the info. Also, the online customer service is awful!

Very poor quality customer service. They continue to write to you for many years after you leave, breaching GDPR rules. Disgusting attitude to clients. Today after many years sonce I left they have a data breach of my information. It says it all. Should be shut down.